Annual training your team completes, not just ticks off
- Ready made courses for every mandatory subject, built for real learning
- One licence per staff member, allocated in one click
- Completed in the hub in over 60 languages
- Certificates and CQC ready evidence handled for you
Person-Centred Care and Individual Choice
Person-centred care means putting each person at the heart of everything we do. We must respect their choices, preferences and individual needs. your service supports people to maintain their independence, pursue their interests and live fulfilled lives. This includes helping people stay connected with their families, friends and local community according to their wishes. We recognise that each person is unique with their own history, culture, beliefs and preferences.
What is the most important principle of person-centred care?
In the hub, a wrong answer sends the staff member a short follow-up lesson and a fresh question on the same point. They close the gap before they can finish the module, and every attempt is recorded for your CQC evidence.
That is how the training works. Give your whole team the full Care Certificate module.
Staff forget most of what they learn within days
Most annual training is a long slideshow and a quiz, completed once and forgotten by the weekend. It ticks the compliance box but does little for the person being supported on Monday morning.
CareStream’s annual training courses are built for retention: short lessons, real care scenarios, quick checks along the way, and a follow up loop that returns to anything a learner got wrong until they truly know it.
One long session a year, a certificate, and no way of knowing what actually stuck. Renewal dates chased through a spreadsheet.
Bitesize lessons with scenarios and checks, measured learning gain, automatic renewals, and certificates and evidence that build themselves.
Buy a course, allocate it, and track every answer
From choosing a course to a certificate on the staff record, the whole journey takes minutes of your time. Your staff do the learning; CareStream does the rest.
Pick from the library of ready made annual training courses below and buy a licence for each staff member who needs one. Volume discounts apply automatically.
Assign the course from your console. Your staff member is emailed straight away and the course appears in their own hub, in their first language.
Watch completion, scores and learning gain as they happen. Certificates land on the staff record automatically and you are emailed the moment each course is passed.
Every mandatory subject, ready to assign.
The standard library covers the mandatory training every care service needs, grounded in best practice for UK adult social care. Each one becomes a complete teach-then-assess module with its own cover, learning sections, a real care scenario, and an assessment.
The core mandatory library every care service needs, ready to assign to your whole team. Choose your setting above to see the extra modules we've built specifically for it.
Core mandatory10
One-off CertificateCare Certificate
This annual refresher covers the core standards of the Care Certificate that underpin all care work in our service. You will revisit essential principles including person-centred care, dignity and respect, communication, safeguarding, health and safety, and infection control. This training ensures you continue to meet the fundamental standards expected of all care workers in the UK.
Bulk discounts from 10+ licences
Annual CertificateSafeguarding Adults and Children
This training covers how we protect vulnerable adults and children from abuse, harm and neglect at our home. You will learn to recognise signs of abuse, understand our reporting procedures, and know how to respond to challenging behaviour and potential radicalisation risks. This is essential knowledge for keeping everyone in our care safe.
Bulk discounts from 10+ licences
Annual CertificateMoving and Handling of People
This annual refresher covers the essential knowledge you need to move and handle people safely in our home. It reviews why safe moving and handling matters, the principles we follow, how to assess and plan moves, and how to protect both the people we support and yourself from injury. Remember: this module covers knowledge only. You must also complete practical competency assessments with your supervisor.
Bulk discounts from 10+ licences
Annual CertificateFire Safety
This training covers fire safety procedures at our home, including prevention, what to do if you discover a fire, evacuation procedures, and your responsibilities. Fire safety is everyone's responsibility and understanding these procedures protects residents, visitors and staff.
Bulk discounts from 10+ licences
Annual CertificateFirst Aid / Basic Life Support
This module covers the essential knowledge you need to respond safely and effectively to medical emergencies in our care home. You will learn when and how to get help, how to assess a resident's condition, and the principles behind basic life support. Remember: this module covers knowledge only—you must also complete practical, observed competency assessments to demonstrate your skills in real situations.
Bulk discounts from 10+ licences
Annual CertificateInfection Prevention and Control
This training covers how to prevent and control infections in care settings to keep residents, staff and visitors safe. You will learn about hand hygiene, personal protective equipment (PPE), cleaning procedures, and how to respond when infections occur. These practices protect everyone and meet legal duties under the Health and Social Care Act.
Bulk discounts from 10+ licences
Annual CertificateMedication Administration and Competency
This module covers the essential knowledge you need to safely administer medication, including your workplace policies on covert medication. It is the knowledge part of your annual competency assessment. You will still need to complete a practical observation with your manager to demonstrate safe medication administration in real care situations.
Bulk discounts from 10+ licences
Every 2 yrs CertificateMental Capacity Act and DoLS
This training covers how we assess mental capacity, make decisions in someone's best interests when they cannot decide for themselves, and protect the rights of people who may be deprived of their liberty. Understanding these legal duties protects residents and ensures we provide lawful, person centred care.
Bulk discounts from 10+ licences
Every 3 yrs CertificateEquality, Diversity and Inclusion
This training covers how we respect and celebrate the differences between residents and staff at our home. You will learn how our policies protect everyone's rights and dignity, and how to support residents to live fulfilling lives in their community without discrimination.
Bulk discounts from 10+ licences
Every 3 yrs CertificateFood Hygiene
This training covers how to keep food safe and prevent illness in a care setting. You will learn about storing, preparing and serving food safely, preventing contamination, and protecting residents with food allergies. These practices protect everyone's health and meet legal requirements.
Bulk discounts from 10+ licences
Health & safety / statutory13
Annual CertificateGeneral Health & Safety Awareness
This annual refresher covers essential health and safety practices you use every day in our home. You will review how to prevent and respond to falls, manage food allergies safely, and maintain a safe environment for residents and staff. The training is based on our own policies and procedures.
Bulk discounts from 10+ licences
Annual CertificateCOSHH (Control of Substances Hazardous to Health)
This training covers how to safely handle, store and dispose of hazardous substances in our home, including cleaning chemicals, medications and clinical waste. You will learn our procedures to protect yourself, residents and colleagues from harm. Understanding COSHH is essential for maintaining a safe environment every day.
Bulk discounts from 10+ licences
Annual CertificateRIDDOR (Accident and Incident Reporting)
This module teaches you when and how to report accidents and incidents under RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013). You will learn which events must be reported to the Health and Safety Executive, how to recognise reportable incidents in your daily work, and the correct procedures to follow at our home.
Bulk discounts from 10+ licences
Annual CertificateLone Working Awareness
This training covers how to stay safe when you work alone in the care home. You will learn when you are considered a lone worker, what risks you might face, and what procedures to follow to protect yourself and the residents you support. This training is based on our home's policies and procedures.
Bulk discounts from 10+ licences
Annual CertificateDisplay Screen Equipment (DSE)
This training covers how to use computers, tablets, and screens safely in your daily work at the home. You will learn how to set up your workstation correctly, recognise signs of strain or discomfort, and know what support is available. Proper DSE use protects your health and helps you work comfortably and effectively.
Bulk discounts from 10+ licences
Annual CertificateLegionella / Water Safety Awareness
This training helps you understand the risks of Legionella bacteria in water systems and how to keep residents and yourself safe. You will learn how to spot warning signs, follow our home's water safety procedures, and take the right action if you have concerns. Protecting water safety is part of maintaining safe premises under our health and safety responsibilities.
Bulk discounts from 10+ licences
Annual CertificateElectrical Safety
This module covers how to use electrical equipment safely in our home and what to do if you spot a problem. You will learn how to protect residents, visitors and yourself from electrical hazards by following our maintenance procedures and reporting any faults immediately.
Bulk discounts from 10+ licences
Annual CertificateKitchen and Laundry Safety
This module covers the safe use and maintenance of our kitchen and laundry facilities. You will learn how to handle linen correctly to prevent infection spread, use laundry equipment safely, and maintain high hygiene standards in line with our home's policies. These practices protect residents and staff from infection and injury.
Bulk discounts from 10+ licences
Annual CertificateSlips, Trips and Falls
This training helps you prevent slips, trips and falls for residents and yourself. Falls are a major risk in care homes and can cause serious injury. You will learn how to spot risks, support residents safely, and follow our home's procedures to keep everyone safe.
Bulk discounts from 10+ licences
Annual CertificateFor Domiciliary CareWorking Safely in People’s Homes
This training covers how to work safely when providing care in people's own homes. You will learn to identify hazards, protect yourself and the people you support, and follow infection control procedures. Working in someone's home is different from a care setting because you must balance safety with respecting their personal space and choices.
Bulk discounts from 10+ licences
Annual CertificateFor Domiciliary CareTravelling and Driving for Work
This module covers the essential safety and legal requirements for staff who drive or travel as part of their domiciliary care duties. You will learn how to maintain your vehicle, drive safely between client visits, and protect yourself and others on the road. Safe travelling practices protect you, your colleagues, and the people we support.
Bulk discounts from 10+ licences
Annual CertificateFor Live-in CareRest, Breaks and Working Time (Live-in)
This training explains your legal rights and responsibilities around rest, breaks and working hours when you live in the home of the person you support. You will learn how to take proper breaks, manage sleep and nights, recognise fatigue, and protect your rest so you can provide safe care while looking after your own wellbeing. Understanding these rules protects both you and the person you care for.
Bulk discounts from 10+ licences
Annual CertificateFor Substance Misuse & RehabBlood-Borne Viruses Awareness
This training gives you the knowledge and confidence to protect yourself from blood-borne viruses and to support the health of people using our service. You will learn how HIV, Hepatitis B and Hepatitis C are transmitted, how to work safely using standard precautions, and how our service prevents, tests for and treats these infections as part of our harm reduction work.
Bulk discounts from 10+ licences
Care & clinical43
Annual CertificateDementia Awareness
This training helps you understand dementia and how to provide person centred care to residents living with dementia at our home. You will learn to recognise signs of dementia, support residents with dignity and respect, and follow our policies to meet their individual needs.
Bulk discounts from 10+ licences
Annual CertificateCultural Diversity in Care
This training helps you understand and respect the diverse cultural, religious and personal backgrounds of the people we support. You will learn how to provide person-centred care that honours each individual's identity, beliefs and preferences. This is essential to meeting CQC fundamental standards and ensuring everyone feels valued and respected in our service.
Bulk discounts from 10+ licences
Annual CertificateMental Health Awareness
This module helps you recognise signs of mental health difficulties in residents and respond with compassion and respect. You will learn how mental health affects wellbeing, how to support residents experiencing distress, and when to seek additional help. Understanding mental health is essential to providing person centred care that maintains dignity.
Bulk discounts from 10+ licences
Annual CertificateEnd of Life / Palliative Care
This training covers how to support people at the end of their lives with dignity, comfort and respect. You will learn about recognising when someone may be approaching the end of life, how to provide compassionate care, and how to work with families and healthcare professionals during this important time.
Bulk discounts from 10+ licences
Annual CertificateNutrition and Hydration
This module covers how care services meet the nutritional and hydration needs of residents. You will learn about policies on meal provision, special diets, hydration monitoring, and supporting residents to eat and drink safely and with dignity. This training helps you comply with legal requirements and maintain the health and wellbeing of the people you support.
Bulk discounts from 10+ licences
Annual CertificatePressure Ulcer (Tissue Viability) Prevention
This training covers how we prevent and manage pressure sores at our home. You will learn our assessment procedures, the equipment we use, and how to care for residents with existing pressure ulcers. Preventing pressure damage is a key part of keeping residents safe and comfortable.
Bulk discounts from 10+ licences
Annual CertificateFalls Prevention
This training covers how we prevent falls and assess fall risks at our home. You will learn our procedures for identifying residents at risk, creating individual care plans to reduce falls, and responding when falls happen. Preventing falls protects residents from serious injury and helps them stay independent and confident.
Bulk discounts from 10+ licences
Annual CertificateContinence Care
This training covers how to support people with continence needs in a dignified, person centred way. You will learn how to maintain privacy and independence, manage continence products safely, and follow our home's procedures to promote wellbeing and prevent complications.
Bulk discounts from 10+ licences
Annual CertificateOral Health
Good oral health is essential for residents' dignity, comfort, nutrition and overall wellbeing. Poor oral hygiene can lead to pain, infection, difficulty eating and serious health complications. This training covers how to support residents with daily mouth care, recognise oral health problems and work with dental professionals to maintain healthy teeth and gums.
Bulk discounts from 10+ licences
Annual CertificateRecognising the Deteriorating Resident
This training helps you spot when a resident's health is getting worse and know what to do about it. Early recognition of deterioration can save lives. You will learn the signs to watch for, how to check vital signs correctly, and when to escalate concerns following our home's procedures.
Bulk discounts from 10+ licences
Annual CertificateSepsis Awareness
This training helps you recognise the signs of sepsis in residents and respond quickly to save lives. Sepsis is a life-threatening condition triggered by infection that can progress rapidly. You will learn how to spot early warning signs, when to seek urgent medical help, and how to support residents recovering from sepsis.
Bulk discounts from 10+ licences
Annual CertificateFor Dental PracticesDental Decontamination and HTM 01-05
This training covers the safe decontamination of reusable dental instruments following HTM 01-05 guidance. You will learn the complete decontamination cycle from used instruments through cleaning, inspection and sterilisation to safe storage. This protects patients and staff from cross infection including blood borne viruses and ensures our practice meets CQC and GDC standards.
Bulk discounts from 10+ licences
Annual CertificateFor Dental PracticesDental Radiography and IR(ME)R
This training ensures everyone in our practice who refers for, justifies, or takes dental X-rays does so safely, lawfully, and to a high standard. It covers the two key regulations: IRR17 which protects staff and the public, and IR(ME)R which protects patients during exposures. You will learn the duty holder roles, the three governing principles, and how to apply them in daily practice so patients receive only the radiographs they genuinely need at the lowest reasonable dose.
Bulk discounts from 10+ licences
Annual CertificateFor Dental PracticesMedical Emergencies in the Dental Practice
This annual refresher training ensures every member of our dental team can recognise, respond to and manage medical emergencies that may occur in our practice. You will learn how to prevent emergencies where possible, deliver basic life support, use our defibrillator and work as a coordinated team to protect life until the ambulance arrives. This training meets GDC and CQC requirements and keeps our patients and team safe.
Bulk discounts from 10+ licences
Annual CertificateFor Domiciliary CareMedication Support in the Community
This annual refresher covers safe medication support practices when working in people's own homes. You will learn how to support service users with their medicines safely and legally, following best practice for domiciliary care. This training covers the knowledge component only; practical competency must be assessed separately during your work.
Bulk discounts from 10+ licences
Annual CertificateFor Complex CareTracheostomy Care
This annual refresher covers the knowledge you need to safely care for a person with a long term tracheostomy in their own home. You will review daily care tasks, emergency recognition and response, and the vital importance of always being ready to act. Remember, this module covers knowledge only. You must also complete practical competency assessment with a registered nurse before delivering tracheostomy care.
Bulk discounts from 10+ licences
Annual CertificateFor Complex CareVentilation and Respiratory Support
This training covers the knowledge you need to safely support a person who depends on a ventilator or other respiratory support at home. You will learn how to monitor the person and equipment, recognise emergencies, and respond correctly. This is the knowledge component only; practical competency must be assessed separately in real care situations.
Bulk discounts from 10+ licences
Annual CertificateFor Complex CareAirway Suctioning
This annual refresher ensures you maintain safe, competent practice in airway suctioning for the individuals you support. It covers the essential knowledge underpinning this delegated clinical task, including when suctioning is needed, how to perform it safely, infection control requirements, and recognising complications. Remember this refresher covers knowledge only; your practical competency must be assessed and signed off separately by a registered nurse for each person you support.
Bulk discounts from 10+ licences
Annual CertificateFor Complex CareEnteral Feeding and Stoma Care
This training gives you the knowledge to safely deliver nutrition, fluids and medication through feeding tubes and care for stoma sites for people who cannot eat or drink by mouth. It covers the different tube types, how to check tube position, give feeds safely, care for the stoma, give medicines through the tube and recognise complications. This is the knowledge part of your competency; you must also complete a practical assessment with a registered professional before you can give feeds in pr
Bulk discounts from 10+ licences
Annual CertificateFor Complex CareCough Assist
This annual refresher covers the safe use of mechanical insufflation-exsufflation (cough assist) devices to help people with weak coughs clear secretions from their airways. You will review why this therapy matters, how the device works, the prescribed settings you must follow, how to recognise when someone needs help, and when to stop and get clinical support. This knowledge component must be combined with your person-specific practical competency assessment.
Bulk discounts from 10+ licences
Annual CertificateFor Shared LivesPromoting Ordinary Living and Independence
This module helps you support the people you care for to live as independently as possible, making their own choices and living ordinary lives in the community. You will learn practical ways to promote independence, respect personal choice, and help people participate fully in everyday activities that matter to them.
Bulk discounts from 10+ licences
Annual CertificateFor Substance Misuse & RehabSubstance Withdrawal and Detoxification
This training explains how to support people safely through withdrawal and detoxification in our service. You will learn the serious risks of different substances, how to monitor and observe people during detox, when to escalate urgently, and your role boundaries. This is the knowledge component only; practical competency must be assessed separately in your workplace.
Bulk discounts from 10+ licences
Annual CertificateFor Substance Misuse & RehabOverdose Response and Naloxone
This training teaches you how to recognise an opioid overdose, respond correctly and administer naloxone to reverse it and save a life. You will learn when overdose risk is highest, how to use naloxone safely, and how to support the person until emergency help arrives. This is essential knowledge for anyone working in substance misuse services where overdoses can and do happen.
Bulk discounts from 10+ licences
Annual CertificateFor Substance Misuse & RehabHarm Reduction
This module teaches practical harm reduction approaches for supporting clients in substance misuse and rehabilitation settings. You will learn how to reduce the negative consequences of substance use while respecting client autonomy and building trust. The training covers evidence-based strategies that keep clients safer and support their recovery journey.
Bulk discounts from 10+ licences
Annual CertificateFor Substance Misuse & RehabDual Diagnosis Awareness
This training helps you recognise and respond effectively when someone has both mental health difficulties and substance use problems at the same time. You will learn how to apply the no wrong door principle, manage risk safely, work in partnership with mental health services, and know when to escalate concerns. This matters because most people using our service live with co-occurring conditions, and your response can be lifesaving.
Bulk discounts from 10+ licences
Annual CertificateFor HospicesVerification of Expected Death
This training covers the knowledge you need to understand verification of expected death in our hospice. You will learn the difference between verification and certification, when a registered nurse can verify an expected death, the clinical checks involved, and when you must not verify and must escalate instead. This module covers the knowledge component only; practical competency must be assessed separately in real situations.
Bulk discounts from 10+ licences
Annual CertificateFor HospicesSyringe Drivers and Subcutaneous Medication
This training ensures you understand how syringe drivers and subcutaneous medication work to keep patients comfortable when they cannot take medicines by mouth. You will learn what these devices do, how they are monitored safely, and your role in observing and reporting. This is essential knowledge for all hospice staff, though only trained registered nurses set up and manage the devices themselves.
Bulk discounts from 10+ licences
Annual CertificateFor HospicesSymptom Management in Palliative Care
This training helps you recognise, assess and report symptoms in people with advanced illness so they stay as comfortable and dignified as possible. You will learn about common symptoms like pain, breathlessness and nausea, the medicines used to ease them, and the vital comfort measures you provide every day. This is about the heart of what we do: keeping people well for whatever time they have.
Bulk discounts from 10+ licences
Annual CertificateFor HospicesBereavement and Family Support
This training equips you to support families, carers and loved ones before, during and after the death of someone in our care. In hospice care, the family is part of the unit of care, and our support continues through bereavement. You will learn how to provide compassionate support at every stage, recognise different grief responses, and know when specialist help is needed.
Bulk discounts from 10+ licences
Annual CertificateFor Independent HospitalsVenous Thromboembolism (VTE) Prevention
This training ensures you understand how to prevent blood clots in hospital patients through proper risk assessment, mechanical and pharmacological prevention methods, and patient involvement. Hospital acquired thrombosis is a leading cause of preventable death, and in independent hospitals where we perform high volumes of elective and orthopaedic surgery, getting VTE prevention right is essential to patient safety and regulatory compliance.
Bulk discounts from 10+ licences
Annual CertificateFor Independent HospitalsSterile Services and Instrument Decontamination
This training ensures you understand how surgical instruments are safely cleaned, disinfected and sterilised so they cannot transmit infection between patients. You will learn the decontamination cycle, the dirty to clean workflow, equipment operation, tracking requirements and the critical safety checks that protect every surgical patient in our hospital.
Bulk discounts from 10+ licences
Annual CertificateFor GP & Primary CareVaccine Storage and Cold Chain
This module ensures you understand how to store and handle vaccines correctly to keep them safe and effective. You will learn the daily checks, correct fridge handling, stock management and what to do if something goes wrong. Maintaining the cold chain protects every patient who receives a vaccine in our practice.
Bulk discounts from 10+ licences
Annual CertificateFor GP & Primary CareRepeat Prescribing and Medicines Safety
This training ensures our whole practice team operates safe repeat prescribing systems and supports medicines safety. You will learn the repeat prescribing process from request to issue, your role in keeping patients safe, and how we prevent medication errors. This is essential because repeat prescriptions make up most of our prescribing work and medication is a leading cause of avoidable harm.
Bulk discounts from 10+ licences
Annual CertificateFor GP & Primary CareTelephone Triage and Care Navigation
This training explains how our practice assesses patient requests by telephone and directs them to the right service or professional. You will learn the difference between care navigation (signposting patients to appropriate services) and clinical triage (assessing urgency and need), how to work safely within your role boundaries, and how to ensure fair access for all patients including those who struggle with telephone or digital systems.
Bulk discounts from 10+ licences
Annual CertificateFor Nursing HomesDementia Care
This annual refresher covers essential dementia care principles for staff working in our nursing home. You will learn how to support people living with dementia through person centred approaches, meaningful activities, and safe, dignified care that respects individual preferences and maintains wellbeing.
Bulk discounts from 10+ licences
Annual CertificateFor Nursing HomesCultural Diversity in Dementia Care
This module helps you provide person centred dementia care that respects and celebrates each person's cultural background, beliefs and traditions. You will learn how cultural identity remains important throughout dementia, and how to use our policies on activities and outings to support cultural and spiritual needs in meaningful ways.
Bulk discounts from 10+ licences
Annual CertificateFor Residential CarePerson-Centred Care Planning
This training covers how to create and maintain care plans that truly reflect each resident's individual needs, preferences, and goals. You will learn how to involve residents and their families in planning care, and how to ensure care plans guide daily practice in a way that respects dignity, choice, and independence.
Bulk discounts from 10+ licences
Annual CertificateFor Residential CareActivities, Wellbeing and Meaningful Occupation
This training helps you support residents to live fulfilling lives through meaningful activities and occupation. You will learn how to recognise individual interests, promote wellbeing, and create opportunities for engagement that respect each person's abilities and preferences. This matters because meaningful activity is central to quality of life and is a CQC fundamental standard.
Bulk discounts from 10+ licences
Annual CertificateFor Nursing HomesWound Care and Dressings
This annual refresher covers the essential knowledge you need about wound care and dressings. You will review how to recognise different wound types, understand when to report concerns, and know the correct procedures for supporting wound care safely. This is the knowledge component only; practical competency must be assessed separately through observation in your daily work.
Bulk discounts from 10+ licences
Annual CertificateFor Nursing HomesPressure Ulcer Categorisation and Tissue Viability Management
This module teaches you how to recognise and categorise pressure ulcers, understand tissue viability principles, and follow our nursing home's procedures for prevention and management. You will learn when to escalate concerns and how to document pressure damage correctly. This knowledge component must be combined with practical competency assessment in your workplace.
Bulk discounts from 10+ licences
Annual CertificateFor Nursing HomesSubcutaneous, Intramuscular and Insulin Injections
This annual refresher covers the safe administration of subcutaneous and intramuscular injections, including insulin, in the nursing home setting. You will review injection sites, techniques, safety procedures and documentation requirements. This module provides the knowledge component only; practical competency must be assessed separately through direct observation.
Bulk discounts from 10+ licences
Annual CertificateFor Nursing HomesSyringe Drivers and Anticipatory (End of Life) Medicines
This training covers the knowledge you need about anticipatory medicines (also called just in case medicines) and syringe drivers used in end of life care. You will learn what these medicines are, how they are stored and managed in our nursing home, and your role in supporting their safe use. This is the knowledge component only; practical competency in administering these medicines requires separate observed assessment.
Bulk discounts from 10+ licences
Annual CertificateFor Nursing HomesVenepuncture and Cannulation
This annual refresher covers the essential knowledge for safe venepuncture and cannulation practice in our nursing home. You will review the principles of blood sampling and intravenous access, infection control requirements, patient safety considerations, and when to escalate concerns. This module covers the knowledge component only; practical competency must be assessed separately through direct observation.
Bulk discounts from 10+ licences
Conduct & governance20
Annual CertificateDuty of Candour
This training explains your legal and professional duty to be open and honest with residents and their families when mistakes happen in care. You will learn when the formal Duty of Candour applies, what actions you must take, and how to support residents through difficult conversations. Being transparent builds trust and helps us learn from incidents.
Bulk discounts from 10+ licences
Annual CertificateWhistleblowing
This training explains how to raise concerns about poor practice, risks to residents, or wrongdoing at the Home. You will learn when and how to speak up, what protection you have, and why reporting concerns is part of your duty of care. Speaking up keeps residents safe and maintains high standards of care.
Bulk discounts from 10+ licences
Annual CertificateComplaints Handling
This training covers how we handle complaints at our home, following our Duty of Candour Policy. You will learn when and how to be open with residents and families when things go wrong, how to respond to concerns properly, and how to record and learn from complaints. Handling complaints well protects residents and builds trust.
Bulk discounts from 10+ licences
Annual CertificatePrevent Duty (Counter-Terrorism Awareness)
This training explains your legal duty to help prevent people from being drawn into terrorism. You will learn how to recognise signs that someone may be vulnerable to radicalisation, understand what terrorism and extremism mean, and know exactly what to do if you have concerns about a resident, visitor, or colleague at the Home.
Bulk discounts from 10+ licences
Annual CertificateCommunication / Professional Behaviour
This module covers how we communicate effectively with residents, families, colleagues and other professionals at our home. Good communication is at the heart of quality care and helps us meet CQC standards. You will learn our home's approach to professional communication, information sharing, and maintaining respectful relationships in all situations.
Bulk discounts from 10+ licences
Annual CertificateFor Dental PracticesGDC Standards and Scope of Practice
This training ensures every registered member of our dental team understands the professional standards we must work to and the boundaries of what we are trained and permitted to do. It covers the nine principles from the GDC Standards for the Dental Team and the Scope of Practice guidance that defines what each role can and cannot do. This keeps our patients safe and maintains the trust placed in our profession.
Bulk discounts from 10+ licences
Annual CertificateFor Domiciliary CareMissed Visits and Welfare Checks
This module teaches you how to prevent missed visits, what to do if you cannot attend a scheduled call, and how to conduct effective welfare checks. These procedures protect the people we support and ensure we meet our regulatory duties under the Care Quality Standard.
Bulk discounts from 10+ licences
Annual CertificateFor Domiciliary CareKeys, Entry and Home Security
This training ensures you can safely and respectfully access the homes of the people you support, protect the keys and codes entrusted to you, leave each property secure, and respond correctly when you cannot gain entry. Because you routinely let yourself into vulnerable people's homes, often when they cannot reach the door themselves, this training protects them from theft and unauthorised access while protecting you from false accusation.
Bulk discounts from 10+ licences
Annual CertificateFor Live-in CareLiving and Working in a Client’s Home
This training covers how to live and work professionally in a client's own home as a live-in care worker. You will learn how to respect the client's home and routines, maintain professional boundaries while building a caring relationship, and protect your own wellbeing through proper rest and time off. This matters because live-in care allows vulnerable people to stay in their own homes, and doing it well depends on balancing closeness with professionalism.
Bulk discounts from 10+ licences
Annual CertificateFor Live-in CareProfessional Boundaries in Live-in Care
This training helps you understand and maintain healthy professional boundaries while living and working in a client's home. You will learn how to stay warm and caring while keeping the relationship safe and professional, especially around money, gifts, personal relationships and confidentiality. Clear boundaries protect both you and the client in the unique closeness of live-in care.
Bulk discounts from 10+ licences
Annual CertificateFor Shared LivesShared Lives Arrangements and Matching
This training explains how we carefully match supported people with the right Shared Lives carer and household. Good matching is the foundation of every successful Shared Lives arrangement because it creates real, lasting relationships built on shared interests, compatibility and ordinary family life. You will learn how to assess people properly, involve them in choosing, introduce them gradually and support arrangements over time.
Bulk discounts from 10+ licences
Annual CertificateFor Shared LivesBoundaries in a Family-Home Setting
This training helps you understand and maintain healthy, safe boundaries while providing Shared Lives care in your own home. You will learn how to balance the warmth and closeness of family life with professional responsibilities, keeping everyone safe and respecting the privacy and independence of the person you support, yourself, and your household. The training covers money, relationships, privacy, confidentiality, and how to recognise when boundaries need attention.
Bulk discounts from 10+ licences
Annual CertificateFor Independent HospitalsSurgical Safety and the WHO Checklist
This training ensures you understand and properly use the World Health Organisation Surgical Safety Checklist and the Five Steps to Safer Surgery in our theatre. The checklist prevents serious surgical harm including wrong site surgery, wrong implants and retained instruments. It works only when the whole team genuinely engages with each check, speaks up about concerns and treats every pause as a real safety moment.
Bulk discounts from 10+ licences
Annual CertificateFor Independent HospitalsConsent for Procedures
This training ensures every member of our hospital team understands that valid consent is a process, not just a signature. You will learn how consent must be informed, voluntary and given by someone with capacity, how our two stage consent process works from outpatient clinic to theatre, and how the lessons of the Paterson Inquiry shape our safeguards against over treatment in private care.
Bulk discounts from 10+ licences
Annual CertificateFor Independent HospitalsClinical Governance
This module explains the framework through which our hospital continuously improves the quality of care and maintains high standards. You will learn how the systems you use every day, from incident reporting to clinical audit, fit together to keep patients safe. Clinical governance is everyone's responsibility, from the board to the bedside, and this training shows you how your role contributes to safe, effective care.
Bulk discounts from 10+ licences
Annual CertificateFor GP & Primary CareChaperoning
This training ensures all practice staff understand when and how to offer a chaperone during intimate examinations, how to act as a trained chaperone, and why this protects both patients and clinicians. It covers our practice chaperone policy, consent, documentation, and what to do when concerns arise.
Bulk discounts from 10+ licences
Annual CertificateFor GP & Primary CareTest Results Handling and Failsafe
This training ensures every member of our practice team handles test results safely and operates reliable failsafe systems. We will cover the complete journey a test result takes from ordering to patient communication, the failsafe mechanisms that prevent results falling through the cracks, and your specific role in keeping patients safe. This is one of the most important patient safety areas in general practice because a failure at any step can cause serious harm.
Bulk discounts from 10+ licences
Annual CertificateFor Residential CarePrivacy, Dignity and Respect in a Care Home
This training covers how we protect the privacy, dignity and respect of everyone living in our residential care home. You will learn practical ways to uphold these fundamental rights in your daily work. Respecting privacy and dignity is a legal requirement and central to providing good quality care.
Bulk discounts from 10+ licences
Annual CertificateFor Residential CareSupporting Residents’ Finances and Personal Allowances
This training covers how to support residents with their money and personal allowances safely and correctly. You will learn how to protect residents' finances, maintain accurate records, and follow the legal rules that apply in residential care. Understanding these procedures helps prevent financial abuse and ensures residents can access their money when they need it.
Bulk discounts from 10+ licences
Annual CertificateFor Residential CareAdmissions, Settling In and Transitions
This module covers how we welcome new residents, help them settle into their new home, and support them through changes in their care needs or living arrangements. You will learn our procedures for making admissions smooth, recognising signs of distress during settling in, and managing transitions with dignity and compassion.
Bulk discounts from 10+ licences
Data & technology5
Annual CertificateGDPR / Data Protection
This training covers how we protect personal information at our home in line with GDPR and our Data Protection policies. You will learn about lawful processing, consent, data security, handling breaches, and responding to access requests. Understanding these rules protects residents, staff, and our service from harm and legal issues.
Bulk discounts from 10+ licences
Annual CertificateDocumentation and Record Keeping
This training covers how we keep accurate, secure records in our home, including our digital record keeping system. Good record keeping protects the people we support, helps us provide better care, and meets our legal duties under data protection law and CQC standards.
Bulk discounts from 10+ licences
Annual CertificateCyber Security
This training covers how to protect our computer systems, data and the people we support from cyber threats. You will learn our security procedures, how to recognise risks like phishing and viruses, and your responsibilities under data protection law. Cyber security is everyone's responsibility and protects both our service users and our organisation.
Bulk discounts from 10+ licences
Annual CertificateNational Data Opt-out
This training explains the National Data Opt-out system and how it affects the way we handle personal information about the people we support. You will learn what the opt-out means, how to check if someone has registered, and how to respect their choices when sharing information. This protects people's rights and keeps our service compliant with data protection law.
Bulk discounts from 10+ licences
Annual CertificateICO Training
This training covers your responsibilities under UK data protection law when handling personal information about the people we support, colleagues, and others. You will learn how to protect privacy, handle information correctly, and respond to data breaches in line with our service's policies and ICO requirements.
Bulk discounts from 10+ licences
Role- or resident-specific7
Annual CertificatePositive Behaviour Support / De-escalation
This module teaches you how to support residents who display behaviours that challenge, using positive approaches to prevent distress and de-escalate situations safely. You will learn how to recognise triggers, respond calmly, and follow your organisation's policies on managing antisocial behaviour while protecting everyone's dignity and safety.
Bulk discounts from 10+ licences
Annual CertificateEpilepsy and Buccal Midazolam Administration
This annual refresher covers how we support residents with epilepsy at the Home, including recognising seizures, keeping people safe during episodes, and the knowledge requirements for buccal midazolam administration. This training covers the knowledge component only. Practical competency assessment must be completed separately before you can administer buccal midazolam in real situations.
Bulk discounts from 10+ licences
Annual CertificateDiabetes Awareness
This annual refresher training covers the essential knowledge and skills you need to support residents with diabetes. You will learn about the types of diabetes, how residents are assessed and their care planned, how to recognise and respond to complications like hypoglycaemia, and how residents are empowered to manage their own condition wherever safely possible. This training reflects good practice for diabetes care in care homes and should be applied alongside your organisation's policies and procedures, helping ensure high quality, person centred care.
Bulk discounts from 10+ licences
Annual CertificateCatheter Care
This module covers the essential knowledge you need to safely support residents who have urinary catheters. You will learn about the types of catheters used in our home, how to maintain hygiene and dignity, how to recognise problems early, and when to escalate concerns. This is the knowledge component only; practical catheter care requires additional hands-on competency assessment.
Bulk discounts from 10+ licences
Annual CertificatePEG Feeding Care
This module covers the knowledge you need to safely support residents who receive nutrition through a PEG tube. You will learn about what a PEG is, how to recognise problems, infection control, and our home's procedures. Remember: this module covers knowledge only. You must also complete practical competency assessment before providing PEG feeding care.
Bulk discounts from 10+ licences
Annual CertificateChallenging Behaviour Management
This training helps you understand and respond safely to challenging behaviour in our home. You will learn how to recognise triggers, use de-escalation techniques, and follow our policies to protect residents and staff. Managing behaviour well keeps everyone safe and maintains dignity.
Bulk discounts from 10+ licences
Annual CertificateFor HospicesChildren’s Palliative Care
This training prepares you to provide skilled, compassionate care to children and young people with life-limiting conditions and their families in our children's hospice. You will learn how to support the whole family through living, dying and bereavement, combining clinical excellence with play, joy and ordinary childhood. This is the foundation of everything we do here.
Bulk discounts from 10+ licences
No modules match that. Try a broader term or another setting.
Built for real learning, not box ticking
Every CareStream course goes further than a lesson and a quiz. These features come as standard on every course, giving your staff a richer way to learn and giving you the evidence to prove it.
Every course is built on recognised UK guidance and cites its sources, from NICE and Skills for Care to the NHS and the legislation itself.
A plain English glossary of the technical terms in each course. A simple way to support every learner, including staff with English as a second language.
A quick knowledge check before the lesson is compared with the final assessment, so every certificate comes with evidence of how much the course actually taught.
After passing, staff record what they will do differently in their day to day work. Their reflection is saved to their training record and shown with their certificate.
A printable one page takeaway of the outcomes, key points and key terms. Perfect for staff files, supervision conversations and the staff room wall.
A printable checklist for managers to confirm skills in practice, with a sign off section. It completes the picture beyond the knowledge assessment.
Wrong answers become lessons, not failures
Most e learning marks an answer wrong and moves on. CareStream does not. Every wrong answer triggers an automatic follow up loop that teaches the point again and rechecks it, so no knowledge gap is left behind.
A wrong answer immediately opens a short lesson explaining the point, so the gap is closed there and then.
A fresh question on the same point checks the lesson has landed. The loop repeats until it has.
Staff move on to the next module and their certificate once they genuinely know the answer, not just after one lucky guess.
Reporting that runs itself
Every completion updates the record automatically: scores, learning gain, learning time, certificates and learner feedback, all in one place. You are emailed the moment a staff member passes.
Completion, score and learning gain for one person, with their certificate attached.
Sent to admins the moment a staff member passes, so nobody has to check.
Every staff member against every course, with what is current and what is due.
A complete training matrix that builds itself.
A training matrix, the grid of who has done what and when it is next due, is one of the first things an inspector or commissioner asks to see. Most services keep it in a spreadsheet that is out of date the moment it is printed.
CareStream builds it for you, live. Every digital module a staff member completes and every face-to-face session you log flow into one record, so the matrix is always current and always complete, in person and online, with nothing to keep updated by hand.
What the matrix captures
- Digital training completed, with scores and renewal dates
- Face-to-face sessions, who attended and who missed, with the trainer and the date
- Up to twelve months of history backfilled, so it is complete from day one
- Gaps at a glance: who is overdue, and who was sent a catch-up after missing a session
- CQC-ready evidence for every staff member, ready to show at inspection
Training answered in the hub, in seconds, in any language.
Policy questions and training questions, together in one place.
The hub is where your staff already ask policy questions. Training questions appear in the same place. A staff member opens the hub on their phone, answers the question waiting for them, and the record updates the moment they reply.
Staff can also ask about any training topic at any time, by typing or speaking, and get an accurate answer drawn from the module and your source materials.
Answered in over 60 languages.Prefer email? Training arrives in the inbox. The reply takes one keystroke.
Staff who would rather use email get their training questions there automatically, and the thread is preserved so replies are handled in the same conversation with no separate system needed.
The correct answer is highlighted in the feedback reply, and the compliance record is updated the moment the response lands.
Answered in over 60 languages.A wrong answer becomes a lesson, not just a mark.
When a staff member gets it wrong, CareStream teaches the point and checks it again.
The moment a question is answered incorrectly, CareStream turns it into a short, policy-grounded micro-lesson: a warm explanation of the right answer and why it matters, the key points to remember, and a real care scenario.
Then it asks a brand new question on the same point, never a repeat of the one they missed, to make sure it has landed. The whole loop takes a couple of minutes, in the staff member’s own language.
The micro-lesson is grounded in your policy, so the correction matches your home and not generic advice.
Understanding is checked with a new, scenario-based question, so staff cannot simply remember the answer.
Every learn-and-retry is recorded, giving you evidence that the gap was closed, not just flagged.
Training that works throughout the year, not only when it is due.
The most powerful part of CareStream training is not the renewal certificate. It is what happens between renewals.
CareStream can send training module questions to staff at any point in the year, not only at renewal. Spaced repetition keeps critical knowledge like safeguarding, medication management, and infection control fresh.
A staff member who wants to refresh their knowledge on a training topic can ask CareStream directly in the hub or by email. They get an accurate answer drawn from the training module and source materials, instantly.
When a staff member gets a question wrong, they get a short re-teach on that exact point and try again. The gap in knowledge is closed at the moment it shows up, not just logged.
Automatic reminders go to each staff member as their renewal date approaches, and managers receive a renewal digest listing what is coming up. No spreadsheets and no manual chasing.
With auto-send mode enabled, the moment a manager assigns a module the first question is delivered to the hub. Staff can make a start on their phone during a break.
Whether you have 10 staff or 200, the compliance dashboard shows every individual status across every module. See who is current, in progress, and overdue at a glance.
Research consistently shows that a single annual session cannot sustain working knowledge through the year.
One question at a time, in the hub, whenever it suits. No session to attend and no rigid structure.
An audit trail that goes far beyond a completion date.
When a CQC inspector asks how you ensure staff knowledge is current, a completion date from 11 months ago is a weak answer. CareStream gives you something far stronger.
| What CareStream records | What this shows an inspector |
|---|---|
| Training completion per staff member | Every module completed, with the exact date and the result on each question. Not a bulk export from a third-party LMS. |
| Individual question answers | The specific question asked, the answer given, and whether it was correct. Evidence that knowledge was tested, not just time was logged. |
| Ongoing knowledge checks between renewals | Proof that training knowledge is actively reinforced throughout the year, directly addressing the question of how you maintain competence. |
| External specialist sign-off | Where a module was reviewed and signed off by an external specialist through a secure link, that approval is on record as independent assurance. |
| Renewal reminder delivery | Evidence that reminders were sent 90, 30, and 7 days before each renewal, showing a structured, proactive renewal management process. |
| Manager compliance overview | The compliance dashboard shows the state of training across the whole team at any point in time. The evidence an inspector wants, of a manager actively monitoring. |
The complete training compliance toolkit.
Ready-made modules for safeguarding, fire safety, manual handling, infection control, and more. Assign immediately, included as standard.
Generate a tailored module from your own policy documents. Teach, scenario, knowledge check, and a full assessment. Uses one AI credit.
Short teaching sections and a real scenario, then four-option multiple-choice questions. Every answer tracked and logged.
A wrong answer triggers a short re-teach and another go, so knowledge gaps are closed at the moment they appear.
Send a module to an external specialist through a secure link for independent review and sign-off.
Automatic reminders to staff at 90, 30, and 7 days before renewal, plus a renewal digest for managers.
Real-time view of every staff member status across every module, with who is current, in progress, and overdue.
Staff answer in the hub on their phone, in over 60 languages, by typing or speaking. Email is there for anyone who prefers it.
Turn compliance training into a year round conversation
See how CareStream training works for your team, against the subjects you already have to cover.
