Cookie Policy

Last updated: 2nd June 2026

1. About this policy

This Cookie Policy explains how CareStream ("we", "us" or "our") uses cookies and similar technologies on our website. It should be read alongside our Privacy Policy, which explains how we collect and use your personal data more generally.

CareStream is a trading name of TRG Digital Ltd, a company registered in England and Wales with company number 11731704, whose registered office is at Suite Ra01, 195-197 Wood Street, London, England, E17 3NU.

By using our website, you agree to our use of cookies as described in this policy, except for any cookies that require your consent, which we will only place once you have given it.

2. What are cookies?

Cookies are small text files that are placed on your computer, tablet, smartphone or other device when you visit a website. They are widely used to make websites work, or to work more efficiently, as well as to provide information to the website owner.

We also use similar technologies such as pixels, tags and local storage, which work in comparable ways. In this policy, we refer to all of these collectively as "cookies".

Cookies may be "session" cookies, which are deleted when you close your browser, or "persistent" cookies, which remain on your device for a set period or until you delete them. They may be set by us ("first-party cookies") or by third parties whose services we use ("third-party cookies").

3. How we use cookies

We use cookies to:

• enable core functions of our website and keep it secure;
• remember your preferences and settings;
• understand how visitors use our website so that we can improve it; and
• where you have consented, support our marketing and measure its effectiveness.

We do not use cookies to collect more information than we need, and we do not sell information collected through cookies.

4. Types of cookies we use

4.1 Strictly necessary cookies

These cookies are essential for the website to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as setting your privacy preferences, logging in or completing forms. You can set your browser to block these cookies, but some parts of the site may not work as a result. These cookies do not require your consent.

4.2 Performance and analytics cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us understand which pages are the most and least popular and how visitors move around the site. All information these cookies collect is aggregated and, where possible, anonymised. We only set these cookies with your consent.

4.3 Functional cookies

These cookies enable enhanced functionality and personalisation, such as remembering your choices and preferences. They may be set by us or by third-party providers whose services we have added to our pages. We only set these cookies with your consent.

4.4 Targeting and advertising cookies

These cookies may be set through our site by our advertising partners or us. They may be used to build a profile of your interests and show you relevant content or adverts on other sites. We only set these cookies with your consent.

5. The cookies we use

The table below lists the specific cookies on our website. You should review and complete this with the actual cookies your site sets — your consent management tool or a cookie scan of your site will identify these.

session_id (set by CareStream — strictly necessary). This cookie keeps your visit running smoothly as you move between pages. It maintains your session and, where relevant, keeps you logged in so you do not have to re-enter your details on every page. It expires when you close your browser.

cookie_consent (set by CareStream — strictly necessary) This cookie remembers the cookie preferences you select on our banner, so that we apply your choices and do not ask you to set them again on every visit. It typically lasts around 12 months.

_ga (set by Google Analytics — performance/analytics). This cookie helps us understand how visitors find and use our website, for example, which pages are visited most often and how people move around the site. The information is aggregated so it does not identify you personally and is only collected with your consent. It typically lasts around 24 months.

6. Third-party cookies

Some cookies are placed by third parties that provide services on our behalf, such as analytics providers and, where relevant, advertising or social media platforms. These third parties may use cookies, web beacons and similar technologies to collect information about your use of our website and other websites.

We do not control these third-party cookies, and their use is governed by the third parties' privacy policies. The third parties we currently work with may include:

• [Google Analytics — for website analytics]

7. Managing your cookie preferences

When you first visit our website, you will be shown a cookie banner allowing you to accept or reject non-essential cookies. You can change your preferences at any time by [clicking the "Cookie settings" link in the footer of our website / using the consent tool].

You can also control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. The methods for doing so vary from browser to browser. Guidance for the most popular browsers is available here:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Apple Safari

Please note that if you block or delete strictly necessary cookies, parts of our website may not function properly.

For more general information about cookies and how to manage them, you may find the following resources helpful:

• Information Commissioner's Office (ICO): https://ico.org.uk
• Your Online Choices: https://www.youronlinechoices.com

8. Changes to this policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

9. Contact us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

CareStream (TRG Digital Ltd) Suite Ra01, 195-197 Wood Street, London, England, E17 3NU Email: hello@trgdigital.com or hello@CareStream.co.uk

If you have concerns about how we handle your personal data that we have not been able to resolve, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).