Pricing
Simple pricing. No surprises.
Both plans include a 14-day free trial. No credit card required to start.
Starter
£49/month
£490/year, save £98
Start Free Trial- Policies storedUp to 25
- Staff handbooks1
- Staff usersUp to 10
- Query limit500/month
- Languages supported50+
- Web chat interface
- Email interface
- WhatsApp interface
- Voice input
- External regulatory knowledge base
- Document versioning
- Home knowledge base (auto)
- Home knowledge base (manual)Up to 50 entries
- Basic analytics
- Advanced analytics
- CQC Readiness Report
- Policy gap detection
- SupportEmail support
- Free trial14 days
Professional
£129/month
£1,290/year, save £258
Start Free Trial- Policies storedUnlimited
- Staff handbooksUnlimited
- Staff usersUnlimited
- Query limit5,000/month
- Languages supported50+
- Web chat interface
- Email interface
- WhatsApp interface
- Voice input
- External regulatory knowledge base
- Document versioning
- Home knowledge base (auto)
- Home knowledge base (manual)Unlimited
- Basic analytics
- Advanced analytics
- CQC Readiness Report
- Policy gap detection
- SupportPriority email and phone
- Free trial14 days
Pricing FAQs
Common questions about pricing
What counts as a query?
Any message sent to CareStreamAI counts as one query, regardless of channel. This includes web chat messages, emails, WhatsApp messages, and WhatsApp voice notes. Follow-up messages in the same session or thread each count as one query.
How does WhatsApp access work?
Staff message your dedicated CareStreamAI WhatsApp number exactly as they would text a colleague. The manager adds staff phone numbers to the allowlist from the admin dashboard. No app download or login is needed for frontline staff. Voice notes sent via WhatsApp are also fully supported and answered automatically.
What happens if I reach my query limit?
You will receive a dashboard alert at 80% and 95% of your monthly usage. If you reach the limit, queries are queued until the next billing period begins, or you can upgrade instantly from the dashboard.
Can I upgrade or downgrade at any time?
Yes. Upgrades take effect immediately. Downgrades take effect at the start of your next billing period.
Is there a contract?
No. CareStreamAI is a rolling monthly subscription. Cancel any time with no penalty and no notice period.
Do you offer discounts for group operators?
Yes. Contact us for group pricing if you are managing multiple homes. We offer volume discounts from three homes or more.
Is the free trial the full product?
Yes. The 14-day trial gives you full access to the Professional plan, all features, no restrictions. No credit card is required to start.
Is my data kept separate from other organisations?
Yes. Every customer has a completely isolated environment. Your policy documents, knowledge base, query history, and staff data are never shared with or accessible by any other organisation. Your documents are never used to train AI models.
Start your free 14-day trial today.
No credit card. No commitment. Your first policy answer in under an hour.