Simple pricing. No surprises.

Each plan includes a monthly pool of annual-training-module allocations. One allocation is one annual training module assigned to one staff member. For example, on Starter you can assign 10 modules to one person, or one module to 10 people, or any mix up to 10 each month. The pool resets on the 1st. Professional includes 30 per month and Enterprise is unlimited.

Any message sent to CareStreamAI counts as one query, regardless of channel. This includes web chat messages, emails, and voice questions. Follow-up messages in the same session or thread each count as one query.

You will receive a dashboard alert as you approach your monthly query or allocation limit. If you reach it, you can upgrade instantly from the dashboard, or wait until the pool resets at the start of the next billing period.

Yes. Upgrades take effect immediately and unlock features instantly. Downgrades take effect at the start of your next billing period, and your existing data is always kept exactly as it is.

No. CareStreamAI is a rolling monthly subscription. Cancel any time with no penalty and no notice period.

Available on Professional and Enterprise, it reads inside your uploaded policies and tells you which regulations you cover and where the gaps are. For each gap it shows exactly what to add, with example wording, the legal basis (legally required vs advised) and the source, and which policy to add it to. It also checks your wording against the CQC Single Assessment Framework and, where a policy reads too procedurally, suggests person-centred alternatives you can adopt. It only assesses the regulations that apply to your service, tracks changes to the standards and alerts you when one changes. There is a dedicated overview at /policy-gap-detection.

When you adopt a gap fix, the change is applied to an editable copy of your policy as a tracked change, so your original upload is never touched. Nothing goes live until it is approved. An admin approves first, then, if you choose, it goes to your care manager for a second approval in their Policies hub, and optionally to an external person (for example a consultant or trustee) on a one-off link to approve or send feedback. You control the care manager and external steps with two toggles in your organisation details, so a smaller home can let an admin approve directly. Every approval is logged, and once the final approval is in, the new version is published to your staff Q&A automatically. Available on Professional and Enterprise.

Yes. Enterprise is built for multi-site providers and we offer volume pricing from three homes or more. Contact us for group pricing.

Yes. Every customer has a completely isolated environment. Your policy documents, knowledge base, query history, and staff data are never shared with or accessible by any other organisation. Your documents are never used to train AI models.