When things go wrong, every staff member can reach the plan.
Your business continuity plan becomes something staff can ask, on any device, when other systems are down. Across a group, every service draws from the same approved library, and you can see each home side by side.
Most continuity plans are written for inspectors, not for staff at 2am.
The plan exists, but it is a long document in a folder few people have read. During a staff shortage, an IT outage or severe weather, nobody has time to find the right page.
Across several services the problem multiplies: different versions, different practice, and no single view.
A plan in a folder that staff have never opened, and different versions of the same policy in different homes.
Staff ask the plan what to do in the scenario in front of them, and every service works from the same centrally approved library.
A continuity plan your whole team can actually use.
Answers in the moment, and a view across every service you run.
- Staff query the plan by scenario in the hub, by email or by voice
- Accessible on any device when other systems are down
- Gaps in the plan surfaced automatically
- Plan updates live for staff the moment they are approved
- Staff familiarisation testing, so the plan is known before it is needed
- A group console to compare every service side by side
Upload the plan once. Your whole team can query it instantly.
Add your business continuity plan alongside your policies. It is indexed within minutes.
In any scenario, staff ask in the hub and get the specific procedure from your plan.
Questions the plan cannot answer are flagged, so you know where it needs to be stronger.
The right answer during a live incident.
Two carers have called in sick for tonight. What does our plan say I do first?
The electronic care records are down. How do we record medication until they are back?
The roads are closed and the day shift cannot get in. Who do I contact?
Operational resilience, across every service.
Plans accessible to every staff member, any time.
Every home side by side, so oversight is based on comparison.
Manage staff and policies across several services from one account.
Trends and drill down across services, beyond the headline numbers.
One approved version, with a full history behind it.
The hub on every phone, so the plan is reachable wherever staff are.
Frequently asked.
Can staff reach the plan if our systems are down?
The hub works on any phone or browser, and staff can also ask by email, so the plan is not tied to an office computer.
How do we know staff are familiar with the plan?
Staff familiarisation testing checks understanding before an incident, and query analytics show which parts of the plan are asked about.
Does it work across several services?
Yes. All services can draw from one centrally managed library, with per service analytics and a group console to compare them.
What happens when we update the plan?
Once the new version is approved, staff answers come from it immediately. Superseded guidance is not used.
CareStream for the rest of your team.
See your continuity plan answer questions
Upload the plan you already have and ask it the scenarios your team worries about.
