Terms and Conditions
Last updated: 29th September 2026
1. About these terms
These Terms and Conditions ("Terms") govern your use of the CareStream website (the "Website"). Please read them carefully before using the Website. By accessing or using the Website, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use the Website.
The Website is operated by CareStream, a trading name of TRG Digital Ltd, a company registered in England and Wales with company number 11731704, whose registered office is at Suite Ra01, 195-197 Wood Street, London, England, E17 3NU. References to "we", "us" or "our" are to CareStream.
You can contact us at hello@trgdigital.com or by post at the address above.
2. These terms may change
We may revise these Terms from time to time by updating this page. Any changes take effect when posted, so please check this page periodically. By continuing to use the Website after changes are posted, you accept the revised Terms.
3. Accessing the Website
The Website is made available free of charge. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of the Website for business and operational reasons, and we will try to give you reasonable notice of any suspension or withdrawal.
You are responsible for making all arrangements necessary to access the Website, and for ensuring that anyone who accesses the Website through your internet connection is aware of these Terms and complies with them.
4. Information on the Website is not medical or professional advice
The content on the Website is provided for general information purposes only. It is not intended to amount to medical, clinical, legal, financial or other professional advice, and you should not rely on it as such and this includes all our guides and our calculators, which are there as guides and do not constitute formal advice.
Nothing on the Website is a substitute for advice from a qualified healthcare or other professional who knows your individual circumstances. You should always seek the advice of an appropriately qualified professional before making any decision relating to your health, care or wellbeing, or that of any person you are arranging care for.
If you or someone else is experiencing a medical emergency, call 999 (or your local emergency number) immediately. Do not rely on the Website.
Although we make reasonable efforts to keep the information on the Website up to date, we make no representations, warranties or guarantees, whether express or implied, that the content is accurate, complete or current.
5. Intellectual property rights
We are the owner or licensee of all intellectual property rights in the Website and in the material published on it, including text, graphics, logos, images and design. These works are protected by copyright and other laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts of any page from the Website for your personal use, and you may draw the attention of others to content posted on the Website. You must not modify the paper or digital copies of any materials you have printed or downloaded in any way, and you must not use any illustrations, photographs, or graphics separately from any accompanying text.
You must not use any part of the content on the Website for commercial purposes without obtaining a licence to do so from us. The CareStream name and logo are trading names and marks used by us, and you must not use them without our prior written consent.
6. Acceptable use
You may use the Website only for lawful purposes. You must not:
- use the Website in any way that breaches any applicable law or regulation;
- use the Website in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
- use the Website to send, knowingly receive, upload, download, use or re-use any material that is unlawful, harmful, defamatory, obscene or otherwise objectionable;
- attempt to gain unauthorised access to the Website, the server on which it is stored, or any server, computer or database connected to it;
- introduce any viruses, trojans, worms, or other material that is malicious or technologically harmful; or
- attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
We may determine, in our reasonable discretion, whether there has been a breach of this acceptable use provision. Where a breach has occurred, we may take such action as we deem appropriate, including withdrawing your right to use the Website.
7. Links and third-party content
Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and such links should not be interpreted as approval by us of those linked websites or the information you may obtain from them.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
8. Our liability
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms that may apply to the Website or any content on it, whether express or implied.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with use of, or inability to use, the Website, or use of or reliance on any content displayed on the Website. In particular, we will not be liable for any loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; or loss of business opportunity, goodwill or reputation.
9. Viruses
We do not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access the Website, and you should use your own virus protection software.
10. How we use your personal data
We process personal data about you in accordance with our Privacy Policy and use cookies in accordance with our Cookie Policy. Please review these documents to understand how we handle your information.
11. Buying training and policies from us
These Terms also apply when you buy training modules or care policies from us, together with anything we tell you at the point of purchase, such as the price, what is included and our refund terms. Sections 12 and 13 explain what our training and policies are, and what remains your responsibility. If you are a consumer, nothing in these Terms affects your statutory rights.
12. Training modules
12.1 What our training provides. Our training modules, including CPD-certified courses, provide learning content and an assessment of the learner's knowledge. They are designed to support the training you provide to your staff. They do not replace it.
12.2 Completion is not competence. A certificate or completion record confirms that the learner completed the module and passed its knowledge assessment on the date shown. It does not confirm that the learner is competent to carry out any task in practice. Assessing and confirming the competence of your staff, including by observing them at work, remains your responsibility as their employer.
12.3 Your responsibilities. You are responsible for:
- deciding what training each member of staff needs for their role, your care setting and the people they support;
- providing any practical training, supervision or assessment that a task requires, such as moving and handling, medication administration or clinical procedures;
- deciding when a member of staff is ready to work unsupervised; and
- meeting your obligations under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, including Regulation 18 (Staffing) and Regulation 19 (Fit and proper persons employed), and the requirements of the Care Quality Commission and any other body you answer to.
12.4 Qualifications and standards. Where a qualification or standard, such as the Care Certificate, requires a learner's practice to be observed or assessed in the workplace, that assessment is not part of our modules. CPD certification confirms that a course meets the standards of the CPD certification body. It is not a regulated qualification.
12.5 Accuracy of content. Our modules reflect the law and guidance at the time they were written. They are not a substitute for your own policies and procedures, clinical guidance, or professional advice about a particular person or situation.
12.6 Our liability for training. Subject to section 8, we are not responsible for the actions or omissions of any person who has completed our training, or for any loss arising from your decision to allow a member of staff to carry out a task, or from any failure to assess, supervise or support your staff. Subject to section 8, our total liability to you for any training purchase is limited to the price you paid for it.
13. Care policies
13.1 What our policies are. When you buy a policy, we prepare a written policy document for your organisation, using the details you give us, and a person reviews it before we deliver it.
13.2 Reviewing and adopting your policy. Before you adopt a policy, you must check that it accurately reflects your service, your practices, the people named in it and your local arrangements, such as your local authority safeguarding contacts. You must make any changes needed, and approve it through your own governance. Once you adopt a policy, it is your organisation's policy.
13.3 Information you give us. Our policies rely on the information you supply. We are not responsible for errors that result from information that is inaccurate, incomplete or out of date.
13.4 Putting policies into practice. A policy only protects the people you support when it is followed. You are responsible for making sure your staff know, understand and follow your policies, and for monitoring and reviewing how they work in practice.
13.5 No guarantee of compliance or inspection outcome. Our policies are written to reflect the relevant law, regulations and Care Quality Commission guidance at the time we prepare them. We do not guarantee that holding them will lead to any particular inspection rating or outcome, a finding that you are compliant, or acceptance by any commissioner, local authority or insurer. Responsibility for regulatory compliance remains with the registered provider and registered manager.
13.6 Changes in the law. Unless your purchase includes updates, a policy reflects the law and guidance on the date we deliver it. Where your purchase includes updates, we will update the policy when the law or guidance changes, as described at the point of purchase.
13.7 Not legal advice. Section 4 applies to our policies. If you need advice on a specific legal question, you should take advice from a qualified professional.
13.8 Your licence. Each policy is licensed for use by your organisation only. You may copy and adapt it for your own internal use. You must not sell it or share it with any other organisation.
13.9 Our liability for policies. Subject to section 8, we are not responsible for any loss arising from the content of a policy after you have adopted it, from any failure to put a policy into practice, or from relying on a policy without reviewing it as described in section 13.2. Subject to section 8, our total liability to you for any policy purchase is limited to the price you paid for it.
14. Emails, offers and regular communication
14.1 When this applies. This section applies when you give us your email address on the Website to receive something from us, such as a free checklist, an offer held for you, or a link back to your basket.
14.2 What we send. By signing up, you agree that we may email you what you asked for and, about every two weeks, emails about CareStream offers, guides, training, policies and services that we think are relevant to your care service. If you leave items in your basket, we may also send you a reminder with a link back to it.
14.3 Unsubscribing. Every email we send includes a link to unsubscribe. You can unsubscribe at any time, free of charge, and we will stop sending these emails. You can also ask us to stop by emailing hello@trgdigital.com. Unsubscribing does not affect anything you have bought from us, or the emails we need to send you about your orders.
14.4 Offers held for you. Where we hold an offer for you, it is held for the period stated when you sign up, applies to the products it was offered on, and is applied at checkout through your personal link. It cannot be exchanged for cash, and it cannot be combined with another offer unless we say so.
14.5 Your information. We keep your name, your email address, what you signed up for and when, and use them only to send these emails and to understand which of our offers are useful. We do not sell your details. Our Privacy Policy explains how we handle your personal data and your rights.
15. Governing law and jurisdiction
These Terms, their subject matter and their formation, are governed by the law of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your home jurisdiction.
16. Contact us
To contact us, please email hello@trgdigital.com or write to us at:
CareStream (TRG Digital Ltd) Suite Ra01, 195-197 Wood Street, London, England, E17 3NU
Thank you for visiting our Website.
