Terms and Conditions

Last updated: 2nd June 2026

1. About these terms

These Terms and Conditions ("Terms") govern your use of the CareStream website (the "Website"). Please read them carefully before using the Website. By accessing or using the Website, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use the Website.

The Website is operated by CareStream, a trading name of TRG Digital Ltd, a company registered in England and Wales with company number 11731704, whose registered office is at Suite Ra01, 195-197 Wood Street, London, England, E17 3NU. References to "we", "us" or "our" are to CareStream.

You can contact us at hello@trgdigital.com or by post at the address above.

2. These terms may change

We may revise these Terms from time to time by updating this page. Any changes take effect when posted, so please check this page periodically. By continuing to use the Website after changes are posted, you accept the revised Terms.

3. Accessing the Website

The Website is made available free of charge. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of the Website for business and operational reasons, and we will try to give you reasonable notice of any suspension or withdrawal.

You are responsible for making all arrangements necessary to access the Website, and for ensuring that anyone who accesses the Website through your internet connection is aware of these Terms and complies with them.

4. Information on the Website is not medical or professional advice

The content on the Website is provided for general information purposes only. It is not intended to amount to medical, clinical, legal, financial or other professional advice, and you should not rely on it as such and this includes all our guides and our calculators, which are there as guides and do not constitute formal advice.

Nothing on the Website is a substitute for advice from a qualified healthcare or other professional who knows your individual circumstances. You should always seek the advice of an appropriately qualified professional before making any decision relating to your health, care or wellbeing, or that of any person you are arranging care for.

If you or someone else is experiencing a medical emergency, call 999 (or your local emergency number) immediately. Do not rely on the Website.

Although we make reasonable efforts to keep the information on the Website up to date, we make no representations, warranties or guarantees, whether express or implied, that the content is accurate, complete or current.

5. Intellectual property rights

We are the owner or licensee of all intellectual property rights in the Website and in the material published on it, including text, graphics, logos, images and design. These works are protected by copyright and other laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts of any page from the Website for your personal use, and you may draw the attention of others to content posted on the Website. You must not modify the paper or digital copies of any materials you have printed or downloaded in any way, and you must not use any illustrations, photographs, or graphics separately from any accompanying text.

You must not use any part of the content on the Website for commercial purposes without obtaining a licence to do so from us. The CareStream name and logo are trading names and marks used by us, and you must not use them without our prior written consent.

6. Acceptable use

You may use the Website only for lawful purposes. You must not:

• use the Website in any way that breaches any applicable law or regulation;
• use the Website in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• use the Website to send, knowingly receive, upload, download, use or re-use any material that is unlawful, harmful, defamatory, obscene or otherwise objectionable;
• attempt to gain unauthorised access to the Website, the server on which it is stored, or any server, computer or database connected to it;
• introduce any viruses, trojans, worms, or other material that is malicious or technologically harmful; or
• attack the Website via a denial-of-service attack or a distributed denial-of-service attack.

We may determine, in our reasonable discretion, whether there has been a breach of this acceptable use provision. Where a breach has occurred, we may take such action as we deem appropriate, including withdrawing your right to use the Website.

7. Links and third-party content

Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and such links should not be interpreted as approval by us of those linked websites or the information you may obtain from them.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

8. Our liability

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms that may apply to the Website or any content on it, whether express or implied.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with use of, or inability to use, the Website, or use of or reliance on any content displayed on the Website. In particular, we will not be liable for any loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; or loss of business opportunity, goodwill or reputation.

9. Viruses

We do not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access the Website, and you should use your own virus protection software.

10. How we use your personal data

We process personal data about you in accordance with our Privacy Policy and use cookies in accordance with our Cookie Policy. Please review these documents to understand how we handle your information.

11. Care services

These Terms govern your use of the Website only. They do not govern the provision of any care or other services we may offer, which are subject to separate terms that we will provide to you before any services are agreed.

12. Governing law and jurisdiction

These Terms, their subject matter and their formation, are governed by the law of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your home jurisdiction.

13. Contact us

To contact us, please email hello@trgdigital.com or write to us at:

CareStream (TRG Digital Ltd) Suite Ra01, 195-197 Wood Street, London, England, E17 3NU

Thank you for visiting our Website.