Trust & Security
Powered by your policies. Nothing else.
Not the internet. Not another organisation's documents. Not guesswork. Here is exactly how CareStreamAI works, and why you can trust it with your compliance-critical information.
Answers You Can Trust
Every answer cites the policy it came from.
The hub
Crossways Care Home
After a fall, before end of shift:
Carry out and record post-fall observations
Complete the accident and incident form
Tell the next of kin if any injury is suspected
How the AI Works
Explained for every audience.
For everyone
Think of CareStreamAI as a colleague who has read every policy in your library, and nothing else. When a member of your team asks a question, CareStreamAI searches your policy library, finds the most relevant sections, and uses them, and only them, to write the answer. It does not search the internet. It does not use general knowledge. It does not guess.
For operations and quality leads
CareStreamAI uses Retrieval Augmented Generation (RAG), the gold standard for AI systems that need to answer from a specific, trusted document set. Every query searches your private policy index first. The AI receives only the retrieved content as its input, and is explicitly instructed not to use anything outside it.
For boards and legal leads
CareStreamAI's architecture eliminates the primary governance risk of AI in professional settings: confident but incorrect answers. Every response is bounded by your approved documents and logged in an append-only audit trail. The system cannot contradict your policies. It cannot extend beyond them.
What We Promise
Your data, seven commitments.
Complete data isolation
Your policy library, query history, training records and staff data are logically isolated, so no other subscriber can access them in any form.
Never used to train AI
Your documents and data are never used to train AI models, by us or by the providers we use. This is set out in our Data Processing Agreement.
Encrypted at rest and in transit
All data is encrypted at rest (AES-256) and in transit (TLS), using industry-standard encryption.
UK/EEA data storage
Your documents, records and logs are stored in the UK/EEA. AI processing is carried out by vetted providers under agreements that forbid training on your data.
UK GDPR compliant
CareStreamAI operates in full compliance with UK GDPR. A Data Processing Agreement is provided to all subscribers.
Append-only audit log
Every query and every system action is recorded in an append-only, tamper-evident audit log.
Configurable data retention
Query logs are retained in line with your configured retention policy, then securely deleted.
Common Questions