Question 1

What is CareStreamAI?

Accepted Answer

CareStreamAI is a policy assistant built specifically for UK care settings. You upload your policies and staff handbook; your team can then ask questions and get instant, accurate answers, in any of 50+ languages. Every interaction is logged for compliance and audit purposes.

Question 2

Who is it for?

Accepted Answer

CareStreamAI is designed for care homes, domiciliary care providers, supported living services, and any regulated health and social care setting. It is used by care workers, senior carers, registered managers, HR leads, and operations directors.

Question 3

Does it work for domiciliary care as well as residential care?

Accepted Answer

Yes. CareStreamAI is document-agnostic, it works with any policy library. Whether you are a residential home, a domiciliary provider, or a supported living service, it will work with your documents.

Question 4

What languages does it support?

Accepted Answer

CareStreamAI supports 50+ languages automatically. Staff type or email their question in any language, Polish, Romanian, Tagalog, Yoruba, Arabic, Hindi, and many more, and receive an answer in the same language. There is no language selection menu and no extra charge per language.

Question 5

Is CareStreamAI affiliated with or endorsed by CQC?

Accepted Answer

No. CareStreamAI is an independent software product. It is not affiliated with, endorsed by, or certified by the Care Quality Commission. References to CQC are factual descriptions of how the product supports compliance evidence-building.

Question 6

Will the AI make things up?

Accepted Answer

No. CareStreamAI is designed specifically to prevent this. It only ever answers from your uploaded documents. If no relevant policy content is found, it says so, it does not generate content from general knowledge, training data, or the internet.

Question 7

How does it know the answer?

Accepted Answer

When a question is submitted, CareStreamAI searches your policy library for the most relevant sections. It retrieves those sections and uses them, and only them, as the basis for its answer. This method is called Retrieval Augmented Generation (RAG) and is the gold standard for AI systems that need to answer from a trusted document set.

Question 8

What if our policy has an error in it?

Accepted Answer

CareStreamAI will accurately reflect what your policy says. This is intentional, the system surfaces the need to keep policies accurate, which is the right incentive in a compliance setting.

Question 9

Can it answer questions about regulations not in our policies?

Accepted Answer

CareStreamAI also includes a curated knowledge base of UK regulatory frameworks, GDPR, RIDDOR, the Care Act, CQC Fundamental Standards, and more. Answers are always grounded in this knowledge base, not general AI output.

Question 10

What happens when we update a policy?

Accepted Answer

Upload the new version in your admin panel. CareStreamAI immediately retires the old version from the retrieval system and activates the new one. All subsequent queries return answers based on the new version. The old version is retained in your audit archive.

Question 11

Can other organisations see our policies?

Accepted Answer

No. Your policy library is completely isolated. Each subscriber has a private environment. No other subscriber can access your data in any form, at any time.

Question 12

Is our data used to train AI models?

Accepted Answer

No. Your documents and query data are never used to improve AI models. This is a contractual commitment.

Question 13

Where is our data stored?

Accepted Answer

All data is stored within UK/EEA regions. No data is transferred outside these regions.

Question 14

Is it encrypted?

Accepted Answer

Yes. All data is encrypted using AES-256 at rest and TLS 1.3 in transit.

Question 15

Do you provide a Data Processing Agreement?

Accepted Answer

Yes. A Data Processing Agreement is provided to all subscribers. CareStreamAI operates in full compliance with UK GDPR.

Question 16

How long are query logs retained?

Accepted Answer

Query logs are retained for 12 months by default, then automatically deleted. The retention period is configurable.

Question 17

Does staff need to select their language?

Accepted Answer

No. CareStreamAI detects the language of the query automatically. Staff simply type or email their question in their language and receive an answer in the same language.

Question 18

What languages are supported?

Accepted Answer

Over 50 languages, including Polish, Romanian, Bulgarian, Hungarian, Tagalog, Hindi, Urdu, Arabic, Yoruba, Igbo, Somali, Portuguese, Spanish, French, and many more.

Question 19

Are answers translated word-for-word?

Accepted Answer

No, CareStreamAI generates a natural-language response in the staff member's language. It does not machine-translate a pre-written English answer.

Question 20

What if the original policy is in English and the query is in Romanian?

Accepted Answer

CareStreamAI retrieves the relevant English policy content, understands it, and produces a fluent Romanian response. Staff receive an answer in their language even when the source document is in English.

Question 21

What plans are available?

Accepted Answer

CareStreamAI is available on two plans: Starter (£49/month) and Professional (£129/month). Both include full policy library, 50+ language support, email and chat channels, and full audit logging. Professional adds CQC Readiness Reports, policy gap detection, language analytics, and individual staff engagement data.

Question 22

Is there a free trial?

Accepted Answer

Yes. A 14-day free trial is available on either plan. No credit card is required.

Question 23

Can I switch plans?

Accepted Answer

Yes. You can upgrade or downgrade at any time. Changes take effect at the next billing cycle.

Question 24

Do you offer discounts for multiple homes?

Accepted Answer

Yes. Group pricing is available for organisations operating multiple homes. Contact us for a quote.

Question 25

Is there a per-user charge?

Accepted Answer

No. CareStreamAI is priced per-home, not per-user. Your entire team can use it without per-seat fees.

Question 26

How long does it take to get started?

Accepted Answer

Most customers are live within one hour. Upload your policies, configure your settings, and share the link with your team. There is no installation and no IT setup required.

Question 27

Do we need IT support to set it up?

Accepted Answer

No. CareStreamAI is a browser-based web application. There is no software to install, no integration required, and no technical skills needed to get started.

Question 28

What formats do you accept for policy uploads?

Accepted Answer

PDF, Microsoft Word (.docx), and plain text (.txt). Most policy libraries are in one of these formats.

Question 29

Do we need to prepare our policies before uploading?

Accepted Answer

No. CareStreamAI automatically strips headers, footers, version numbers, and page numbers so the AI only processes the substantive content.

Question 30

What happens after the free trial?

Accepted Answer

At the end of your 14-day trial, you choose a plan and enter your payment details. If you choose not to continue, your account is closed and your data is deleted.

Everything you want to know.

General

AI & Trust

Data & Security

Languages

Pricing & Plans

Getting Started

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