Web chat interface
One place for every member of your team to ask anything, and get an instant answer grounded in your own policies, in their own language, on any device.
For your whole team 60+ languages Available 24/7
What It Is
One question box for your whole team.
The web chat interface is where your care team goes to ask anything, in plain language, and get an instant, accurate answer drawn from your own policies and procedures. No folders to search, no waiting for a manager to be free, and no guessing. It puts the right guidance in the hands of every member of staff, on whatever device they already use.
The Benefits
What it means for your service:
Staff get the right answer in seconds, instead of waiting for a senior or a manager.
Everyone gets the same, policy-accurate guidance, so care stays consistent across every shift.
Seniors and managers are interrupted far less often for routine questions.
New starters find their feet quickly, without needing someone free to ask.
You get a picture of what your team is actually unsure about, so you can close the gaps.
Available around the clock, on any phone, tablet or computer, wherever care happens.
How It Works
A closer look at the web chat interface.
Simple for staff to use, and built to give answers you can trust and stand behind at inspection.
01
Choose the area, then just ask
Staff pick a knowledge area, such as policies and procedures, then type their question the way they would ask a colleague. No jargon and no folders to dig through, and CareStream understands it.
02
Not sure where to start? We suggest questions
Every area offers real, relevant questions staff can tap to get going, so even a brand new team member knows exactly what they can ask and how the chat can help them.
03
Answers grounded in your own policies, with the source shown
This is not a generic web search. Every answer is drawn from your service’s own policies, laid out as a clear summary and key points, and each response points back to the policy it is based on so staff can trust it and check it.
04
Read the full policy in a click
When staff want the detail, the full policy opens right there in the hub, with a read-progress indicator and the option to save it, so the answer and the source document are never more than a tap apart.
05
In the language they are most confident in
Staff can ask and read answers in over 60 languages, while your records stay in English, so a language barrier never gets in the way of the right care decision.
06
It flows straight into induction and training
The same trusted chat sits behind induction steps, training and follow-ups, so reading a policy or answering a scenario question is part of one joined-up experience, not a separate system to learn.
At A Glance
The essentials, in one place.
- A single, familiar question box for your whole team, on any device
- Answers are grounded in your own uploaded policies, never generic advice
- Every answer is traceable back to the source policy
- Works in over 60 languages, with your records kept in English
- Unanswered questions are surfaced so you can improve your library
Who it’s for
Every member of your care team, from new starters to seniors and managers, on any phone, tablet or computer.
Confidence at inspection
Because every answer is grounded in your own policies and traceable to its source, you can show that staff are guided by your documented practice.
Why It Works
The right answer, in the moment it’s needed.
Care doesn’t wait for office hours. The web chat interface puts accurate, policy-grounded guidance into every member of your team’s hands, whenever and wherever they need it.
Answers in seconds
Staff get an instant, accurate answer at the point of care, instead of pausing to find someone to ask.
From your policies
Grounded in your own documents, so the guidance reflects your service, not a template.
In any language
Over 60 languages supported, so every member of the team can use it with confidence.
Surfaces the gaps
Questions your policies can’t answer are captured, so you can see and close the gaps.
FAQs
Frequently asked questions.
Put the right answer in every team member’s hands.
See how CareStream gives your whole team instant, policy-grounded guidance in the hub, in any language.