Features
Everything your care team needs. Nothing they do not.
CareStream
Crossways Care Home · Dashboard
847
Queries this month
26
Staff active
8
Languages used
Queries by channel
605
Hub
182
60
Voice
Top policies this month
Medication Administration
134
Safeguarding Adults
112
Falls Management
89
Access Channels
Ask in the hub, or by email. One consistent answer.
The Hub
Web and installable app
- Type or speak your question, and hear the answer read back
- Full session context maintained across multiple questions
- Suggested follow-up questions after every response
- Installs like an app on any phone, with a passwordless sign-in link
- Answers in over 60 languages, in the language you ask
Any email client, any device
- No app and no sign-in required to use
- Response delivered into the same email thread
- Reply to ask a follow-up question at any time
- Works from any email app on any device
- Ideal during shift handover or when away from the home
Multilingual Engine
60+ languages. Zero configuration.
60+
Languages detected
English
Source policy language
None
Setup required
£0
Extra cost per language
The same question, six languages, one policy
Ano ang gagawin ko pagkatapos ng pagbagsak ng residente?
Co powinienem zrobić po upadku mieszkańca?
Ce trebuie să fac după ce un rezident cade?
निवासी के गिरने के बाद मुझे क्या करना चाहिए?
Kini mo yẹ ki n ṣe lẹhin ti olugbe ba subu?
Maxaan samayn karaa marka martida ay dhacdo?
All answered from the same Falls Policy, each in the language asked
Policy Management
A policy library that works as hard as you do.
PDF, Word and plain text
Upload any combination of file formats. CareStream reads and indexes all common document types with no conversion or reformatting needed from you.
Live within minutes of upload
Documents are processed and indexed automatically. Staff can query a newly uploaded policy within minutes of it being added to the library.
Header and footer stripping
Page numbers, version stamps, document headers and footers are removed automatically. The AI reads only the substantive policy content.
Semantic chunking and indexing
Each document is broken into meaningful sections and indexed for semantic search. Answers are retrieved even when the wording of the question differs from the policy.
Version control and history
Upload a revised policy and the old version is retired from the retrieval system automatically. The full version history is retained for post-incident review.
Review date reminders
Set a review interval for each policy and CareStream will remind you when it is due. Your library stays current without any manual tracking.
Staff handbook support
Upload your staff handbook alongside your clinical policies. Large handbooks are indexed chapter by chapter, so staff get accurate answers about annual leave, disciplinary procedures, pay and onboarding from the right part of the document.
Policy categories and tagging
Organise your library by category, department, or regulatory framework. Makes browsing and reporting easier for managers and auditors.
Answers cite the source
Every answer names the policy and the version it came from, so staff can check the exact source and you can trust what was said.
Regulatory Intelligence
UK regulation, alongside your own policies.
How it works
Your internal policy is retrieved
The most relevant section of your own policy is found and used as the primary source for the response.
Relevant regulations are overlaid
CareStream identifies which of the loaded frameworks apply to the question and adds that regulatory context to the response.
The interaction is explained
The response covers what your policy requires and what the law requires, and explains where they align, where they differ, and where your policy goes further.
A selection of included frameworks
The Knowledge Base
Not generic answers. Your home’s answers.
Policy Gap Detection
Find your gaps before CQC does.
Real-time flagging
Every unanswered query is flagged immediately rather than batched for a monthly report.
Ranked by frequency
The most commonly asked unanswered questions appear first, so you address the most impactful gaps first.
Always up to date
The gap report is kept current and ready for your manager review cycle, with nothing to compile by hand.
Evidence for CQC
Gap identification and resolution is included in your CQC Readiness Report as proof of continuous improvement.
Policy Gap Report
Last 30 days
What is the procedure for end-of-life care documentation?
14 queries this month
How do we handle a resident requesting to leave against advice?
9 queries this month
What is the medication review process for new admissions?
22 queries this month
Who authorises CCTV footage requests?
6 queries this month
What is the falls risk score threshold for bed rails?
18 queries this month
Can a resident refuse a bath?
11 queries this month
Analytics and Compliance
Your compliance evidence builds automatically.
| Analytics feature | Starter | Professional |
|---|---|---|
| Total queries and trend over time | ||
| Queries by channel (hub, email, voice) | ||
| Most requested policies this month | ||
| Active staff members this month | ||
| Plan usage vs allowance | ||
| Policy not found rate | ||
| Policy last updated date | ||
| Language breakdown across all queries | Not included | |
| Knowledge gap detection report | Not included | |
| Query trend analysis over 12 months | Not included | |
| Staff engagement by individual | Not included | |
| CQC Readiness Report PDF | Not included |
Data and Security
Your data stays yours.
Tenant isolation
Complete data separation between all organisations
Approved knowledge only
Only vetted, approved content is ever served to staff
Never used for training
Your documents are never used to train AI models
UK data residency
Available on Professional and Enterprise plans
Try every feature free for 14 days.
No charge until day 14. No commitment. Cancel any time.