Features
Everything your care team needs. Nothing they do not.
CareStream is purpose-built for UK care settings. Every feature addresses a real challenge that registered managers, HR leads, and frontline staff face every day.
CareStream
Crossways Care Home · Dashboard
847
Queries this month
26
Staff active
8
Languages used
Queries by channel
605
Hub
182
60
Voice
Top policies this month
Medication Administration
134
Safeguarding Adults
112
Falls Management
89
Access Channels
Ask in the hub, or by email. One consistent answer.
Both draw from the same policy library and give the same quality of answer. Staff use whichever fits their situation, and every interaction lands in the same audit trail.
The Hub
Web and installable app
A full conversational interface in any browser, and installable as an app on staff phones. Staff sign in once with a one-tap link, then ask questions by typing or speaking, with full context kept for the whole conversation.
- Type or speak your question, and hear the answer read back
- Full session context maintained across multiple questions
- Suggested follow-up questions after every response
- Installs like an app on any phone, with a passwordless sign-in link
- Answers in over 60 languages, in the language you ask
Any email client, any device
Staff email your dedicated CareStream address from any device. The reply arrives in the same thread, and replying to it continues the conversation with full context kept across every exchange.
- No app and no sign-in required to use
- Response delivered into the same email thread
- Reply to ask a follow-up question at any time
- Works from any email app on any device
- Ideal during shift handover or when away from the home
Multilingual Engine
60+ languages. Zero configuration.
Language detection is automatic on every query. Staff do not select a language, toggle a setting, or use any special command. They ask their question in the language they think in, and the answer arrives in the same language.
Your policies remain in English. Translation happens at the point of response, not at the point of upload. One authoritative English policy library, consistently available in every language your workforce uses.
60+
Languages detected
English
Source policy language
None
Setup required
£0
Extra cost per language
The same question, six languages, one policy
Ano ang gagawin ko pagkatapos ng pagbagsak ng residente?
Co powinienem zrobić po upadku mieszkańca?
Ce trebuie să fac după ce un rezident cade?
निवासी के गिरने के बाद मुझे क्या करना चाहिए?
Kini mo yẹ ki n ṣe lẹhin ti olugbe ba subu?
Maxaan samayn karaa marka martida ay dhacdo?
All answered from the same Falls Policy, each in the language asked
Policy Management
A policy library that works as hard as you do.
Upload once and CareStream handles the rest. Documents are automatically processed, indexed, and made searchable within minutes of upload with no manual work required.
PDF, Word and plain text
Upload any combination of file formats. CareStream reads and indexes all common document types with no conversion or reformatting needed from you.
Live within minutes of upload
Documents are processed and indexed automatically. Staff can query a newly uploaded policy within minutes of it being added to the library.
Header and footer stripping
Page numbers, version stamps, document headers and footers are removed automatically. The AI reads only the substantive policy content.
Semantic chunking and indexing
Each document is broken into meaningful sections and indexed for semantic search. Answers are retrieved even when the wording of the question differs from the policy.
Version control and history
Upload a revised policy and the old version is retired from the retrieval system automatically. The full version history is retained for post-incident review.
Review date reminders
Set a review interval for each policy and CareStream will remind you when it is due. Your library stays current without any manual tracking.
Staff handbook support
Upload your staff handbook alongside your clinical policies. Large handbooks are indexed chapter by chapter, so staff get accurate answers about annual leave, disciplinary procedures, pay and onboarding from the right part of the document.
Policy categories and tagging
Organise your library by category, department, or regulatory framework. Makes browsing and reporting easier for managers and auditors.
Answers cite the source
Every answer names the policy and the version it came from, so staff can check the exact source and you can trust what was said.
Regulatory Intelligence
UK regulation, alongside your own policies.
Your internal policies are built on UK law and regulation. CareStream keeps the UK regulations that matter to care services loaded and up to date, so when a staff member asks something that touches both your policy and an external requirement, the response explains how the two interact.
How it works
Your internal policy is retrieved
The most relevant section of your own policy is found and used as the primary source for the response.
Relevant regulations are overlaid
CareStream identifies which of the loaded frameworks apply to the question and adds that regulatory context to the response.
The interaction is explained
The response covers what your policy requires and what the law requires, and explains where they align, where they differ, and where your policy goes further.
A selection of included frameworks
The Knowledge Base
Not generic answers. Your home’s answers.
CareStream answers from the actual content of your own policies. When a policy names a person, a schedule, or an exact local procedure, that is what staff get back, not a generic restatement.
Managers can also add knowledge entries directly, capturing the operational detail that lives in practice, named leads, local procedures, and out-of-hours contacts, and approving it so it is available to everyone in the same answers.
Policy Gap Detection
Find your gaps before CQC does.
Every time CareStream cannot find an answer in your documents, it flags the query as a gap. Over time, patterns emerge: the same questions appearing repeatedly without any policy coverage.
Your Policy Gap Report shows exactly which questions your staff are asking that your current policies do not address, ranked by frequency. This is actionable evidence of where your library needs strengthening, surfaced before an inspection identifies it first.
Real-time flagging
Every unanswered query is flagged immediately rather than batched for a monthly report.
Ranked by frequency
The most commonly asked unanswered questions appear first, so you address the most impactful gaps first.
Always up to date
The gap report is kept current and ready for your manager review cycle, with nothing to compile by hand.
Evidence for CQC
Gap identification and resolution is included in your CQC Readiness Report as proof of continuous improvement.
Policy Gap Report
Last 30 days
What is the procedure for end-of-life care documentation?
14 queries this month
How do we handle a resident requesting to leave against advice?
9 queries this month
What is the medication review process for new admissions?
22 queries this month
Who authorises CCTV footage requests?
6 queries this month
What is the falls risk score threshold for bed rails?
18 queries this month
Can a resident refuse a bath?
11 queries this month
Analytics and Compliance
Your compliance evidence builds automatically.
Every interaction with CareStream is logged and structured. Your analytics dashboard and CQC Readiness Report are generated from this data continuously, with nothing to compile manually.
| Analytics feature | Starter | Professional |
|---|---|---|
| Total queries and trend over time | ||
| Queries by channel (hub, email, voice) | ||
| Most requested policies this month | ||
| Active staff members this month | ||
| Plan usage vs allowance | ||
| Policy not found rate | ||
| Policy last updated date | ||
| Language breakdown across all queries | Not included | |
| Knowledge gap detection report | Not included | |
| Query trend analysis over 12 months | Not included | |
| Staff engagement by individual | Not included | |
| CQC Readiness Report PDF | Not included |
Data and Security
Your data stays yours.
Every tenant’s policy library is stored in a completely isolated environment. Your policies are never used to train any model, never shared with other organisations, and never accessible to anyone outside your account. Data is encrypted at rest and in transit. UK data residency is available on Professional and Enterprise plans.
Tenant isolation
Complete data separation between all organisations
Approved knowledge only
Only vetted, approved content is ever served to staff
Never used for training
Your documents are never used to train AI models
UK data residency
Available on Professional and Enterprise plans
Try every feature free for 14 days.
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