Business Continuity PolicyHalloween offerBuy one policy, get a second free · ends 31 Oct Add to basket- 24elements checked
- 2 daysto deliver
- 2laws and standards
- 1 yearof updates
Build it now: 8 questions, about three minutes
Let's build your Business Continuity Policy
Answer 8 quick questions, about three minutes, and we'll write this policy for your service, in your name, with your people. You can skip anything and add it later.
Asked once, reused for every policy you buy
That's everything we need
0 of 8 answered. You can add the rest at any point before we write it.
- Registered company name
- Trading name (if different)
- Service address
- CQC provider ID
- CQC location ID
- Registered manager
- Nominated individual
- Out-of-hours emergency contact
Your answers are saved on this device and carried into your order.
Built from the law, checked against the law
The legislation, CQC standards and guidance we analyse to write it.
Your Business Continuity Policy is structured from these regulations, then verified against every required element of each one before a person signs it off. If the law changes, your policy is updated and you are told what changed and why.
Health and Social Care Act 2008
- Identifies the specific regulated activities for which the home is registered with CQC and prohibit carrying on any regulated activity not included in the registration (e.g. providing nursing care when registered only for personal care)
- Requires that any change to registration terms (new location, new regulated activity, new registered manager, new nominated individual, change of ownership or legal entity restructure) is notified to and approved by CQC before the change takes effect
- Identifies by name the registered manager as the individual legally responsible for compliance, and states that this is a regulatory role with personal criminal liability, not merely a job title
- Identifies by name the nominated individual and confirms that they and any directors meet and continue to meet the fit and proper persons requirement under the regulations
- Lists the specific circumstances that trigger a Regulation 18 statutory notification to CQC without delay, including: death of a resident, allegations of abuse, police attendance, Deprivation of Liberty Safeguards applications, and any event that prevents the home meeting fundamental standards (such as heating failure)
- States that failure to submit a required notification is a separate criminal offence regardless of whether the underlying event involved any fault by the home
Regulation 17: Good governance
- Mandates that all care records are written contemporaneously (at the time events occur), not retrospectively, and must prohibit altering or completing records after the fact to prevent unlawful falsification of documentation
- Establishes a schedule of regular audits across all areas of care delivery (including medicines, care plans, infection control, falls, safeguarding) specifying that audits must be conducted by personnel who did not deliver the care being audited
- Requires that data from incidents, falls, complaints, and safeguarding events be trended and analysed for patterns (e.g. time of day, staffing levels, location) rather than simply counted as numbers
- Mandates that the same event must be cross-referenced and appear in all relevant logs (complaints log, safeguarding log, incident log, whistleblowing log) to ensure no events fall through gaps in reporting
- Establishes that action plans arising from audits, incidents, or complaints must have fixed completion dates that are not repeatedly rolled forward, and actions must be evidenced as closed with documentary proof
- Requires that feedback from residents, families, and staff be actively sought, that response rates be monitored for representativeness, and that recurring themes must trigger documented action within a defined timeframe
Written for your service
What we ask you, so none of it is assumed.
Most policy packs are one document sold to everyone with a find and replace on the home name. Your Business Continuity Policy is written from the legislation above and from your answers to the questions below. Where you have told us something, it says so. Where you have not, it sets out what must happen rather than claiming you already do it.
Your registered name, address, CQC numbers and who holds the key roles. About three minutes. Nothing else is asked before you buy.
Asked once in your own account and used across every policy you own, so a second policy never asks you the same thing twice.
Why it matters. A policy that claims you assess your premises annually, when you never have, is not a harmless overstatement. It is a signed statement handed to your inspector. We would rather write what you must do than guess what you already do.
How it is made
From your details to a policy you can stand behind.
The short questions above: who you are, your CQC registration, and the people this policy names.
One section per required element of the legislation, in your name, with your people.
Automated checks against every required element, then a person reads it before it ships.
When legislation changes, your policy is updated and you are told what changed and why.
Common questions
What you are actually buying.
What exactly do I receive?
A complete Business Continuity Policy written for your organisation, in your dashboard and as a print-ready PDF on your own letterhead. It names your service, your registration details and your leads, because you gave us them.
Is this a template?
No. Each policy is written for the organisation buying it, structured from the legislation itself, verified against 24 required regulatory elements, and read by a person before it carries your name.
How quickly will I get it?
Within 2 working days of you completing the short questions above. Most arrive sooner.
What happens when the law changes?
We monitor UK care legislation continuously. When something affecting this policy changes, your copy is updated and you are told what changed and why. The first year of updates is included, then £12 a year per policy.
Can I edit the policy myself?
No, and deliberately so: we stand behind every word we approve. If something needs changing, tell us and we amend and re-verify it, so it always remains a document we can both defend to an inspector.
What if I need more than one policy?
Most services do. The Statutory Starter Pack covers the twenty policies every CQC-registered service is expected to hold for £495, and the Complete Policy Library covers all 66.
Why CareStream
Policies written the way an inspector expects to read them.
Before you buy
What the document actually looks like.
Every section it contains, and a page of the real thing. We show the structure and the personalisation rather than the wording, because the wording is what you are paying us to write for your service.
Contents of your Business Continuity Policy
- Purpose and scopewho it covers
- Legal and regulatory frameworkcited in full
- Definitions used in this policy
- Roles and responsibilitiesyour people, named
- Procedure, step by step
- Recording, reporting and escalation
- Training and competency
- Monitoring, audit and review
- Related policies and documents
- Version control and approvalsigned and dated
Section 4 · Roles and responsibilities
Who is accountable, by name
Overall accountability for this policy rests with your registered manager, supported by your nominated individual. Day to day responsibility sits with your named lead, who is the first point of contact for staff at your service address.
The remaining wording is written for the organisation buying it, so it is not shown here.
“The inspector asked for evidence and I had it on screen before she finished the sentence.”
Registered Manager · 48-bed nursing home, West SussexRelated policies
More policies your service may need.
More statutory and operational policies CareStream writes for your service, personalised, human-reviewed and kept updated, exactly like this one.
Clinical Governance Policy
How clinical quality is led, measured, audited and improved.
Statement of Purpose
Your registered Statement of Purpose under the 2009 Registration Regulations, ready to file with CQC.
Quality Assurance and Audit Policy
Your audit calendar, how findings become actions, and how improvement is evidenced under Regulation 17.
Governance Policy
How the service is directed and held to account: leadership, oversight and reporting lines.
Data Protection and GDPR Policy
Lawful handling of personal and special category data under UK GDPR and the Data Protection Act 2018.
Duty of Candour Policy
Being open and honest when things go wrong, under Regulation 20.
Compared
The four ways care services get a policy.
We have compared what each approach does rather than naming competitors, because products change and the comparison should still be true next year.
| CareStream | A policy pack | A consultant | A free template | |
|---|---|---|---|---|
| Questions asked at the point of purchase, so it is personalised rather than blank | ||||
| Written for your service, naming your manager and your leads | ||||
| Structured from the regulations, every required element checked before it is sent | ||||
| A branded companion document setting out the law it was written against | ||||
| Read and approved by a person before it carries your name | ||||
| Prints on your own letterhead with a sign-off and version block | ||||
| Named role holders update everywhere when the person changes | ||||
| Kept current when the law changes, and you are told what changed | ||||
| Turnaround stated before you buy | ||||
| Your staff can ask it questions in their own language | ||||
| What it costs | £39 to £79 per policy, one-off | £250 to £995 for the pack | A day rate, typically £400 upwards | Nothing |
Prices are the published rates of the common alternatives as at September 2026, for comparison only.
Training
Owning the policy is half of it
An inspector asks whether your staff understood it, not whether you hold it. Ninety eight modules written and kept current by us, to the same regulations, from £25.99 per staff member with no subscription.
