Your Care Policies are written in English. Your workforce isn't.
CareStream gives every member of your team instant, accurate answers from your own policies, training, audits and CQC tools, in the language they think in. Powered by your documents. Never the internet.
60+
Languages supported
24/7
Policy access
<30 sec
Response time
Access via
Every query logged
CQC audit trail
30%+
UK care workers born outside the UK
150+
Languages spoken in UK care settings
1 in 3
Night-shift policy questions go unanswered
£49
per month, less than one agency shift hour
The Challenge in Care
The language gap in care is a safety gap.
Over 30% of the UK care workforce was born outside the United Kingdom. In many homes, the majority of the care team speaks English as a second language.
Yet every policy system operates entirely in English, creating a persistent gap between what the policy says and what staff can confidently act on.
At 3am, during an incident, in the first weeks of a new job, that gap leads to hesitation, misinterpretation, and decisions made without the guidance that should have been available.
Policies in English only
Your carefully written procedures are inaccessible to a large portion of the people they are designed to protect.
No support at 3am
Night staff face clinical uncertainty without a manager present, and no reliable way to find the right answer fast.
Compliance gaps at inspection
CQC expects evidence that staff actively use and understand your policies. A folder on a shelf isn't evidence.
Trusted by care providers across the UK
A diverse workforce
Everything you need to manage a diverse workforce
Care teams are more diverse than ever. Overseas recruits, bank staff and night-shift workers all need to understand your policies, training and procedures, and many of them think in a language other than English.
CareStream gives every member of your team instant, cited answers from your own documents, in over 60 languages, on any device. Policies, training, audits and CQC preparation all run on one hub your team signs into once, so everyone stays confident, capable and compliant.
Who We Serve
Built for every care setting
Residential Care Homes
24/7 policy access for care assistants and seniors, in any language, with CQC evidence that builds itself.
Read more
Nursing Homes
Clinical answers at the bedside for your mixed nursing and care team, in any language, on every shift.
Read more
Domiciliary Care
Approved answers for lone care workers in your clients' homes, on any phone, in any language.
Read more
Live-in Care Providers
A constant source of approved answers for carers working alone in a client's home.
Read more
Complex Care
Your clinical protocols and care plans, exactly as trained, for complex care delivered at home.
Read more
Shared Lives Schemes
Consistent guidance for carers supporting an adult in their own family home.
Read more
Substance Misuse and Rehabilitation
Fast, clear answers from your own protocols for residential detox and rehabilitation teams.
Read more
Hospices
Palliative and end-of-life answers from your policies for adult and children's hospice teams.
Read more
Independent Hospitals and Private Clinics
Clinical governance, consent and infection control, accessible to every clinician and agency worker.
Read more
GP Practices and Primary Care
One place for the whole practice team to find the current policy, from reception to the consulting room.
Read more
Dental Practices
Decontamination, radiography and emergency answers for the whole dental team, between patients.
Read moreExplore CareStream
Two ways your whole team gets more from your policies
Everything runs on one engine, grounded in your own documents. Turn your policies into training your team completes, and give every member of staff a single hub for policies, audits and CQC preparation.
CareStream Training
Training modules built from your own policies
Turn your policies into staff training delivered in the hub, in any language, with renewal reminders and completion tracking that becomes inspection-ready CQC evidence.
Learn more about trainingCareStream Hub
Policies, audits and CQC in one hub
Every policy, your staff handbook, training, audits and CQC preparation, answerable in seconds from your own documents. One hub your whole team signs into once, on any device.
Explore the hub
Hundreds of policies to manage
The average care setting must keep over 200 policies current. Your team can find any of them in seconds.
In any language, on any device, grounded in your own documents.
Why CareStreamAI
Built for care providers who want confident staff and watertight compliance
Policies your whole team can actually use
From clinical procedures to safeguarding, your library is accessible in any language, at any hour, on any device, with no app to download and no training required.
Compliance evidence that builds itself
Every query is logged. Your CQC Readiness Report is compiled automatically from the audit trail, policy access, language activity, version history, staff engagement.
Up and running in under an hour
Upload your policies, add your staff email addresses, and you are live. No integration project, no IT department, no months-long rollout.
Why care providers choose CareStreamAI
At CareStream, we do not just answer questions. We become a trusted extension of your team, combining your own documents with smart technology to help you manage policies, training and CQC readiness with confidence.
Trusted expertise
Policies, training, audits and CQC preparation, brought together with one trusted partner built for the care sector.
Personal support
Work with a team that understands your service, your staff and your goals, and is there when you need them.
Complete confidence
From day-to-day questions to inspection day, we help you stay compliant, reduce risk and make informed decisions.
How CareStreamAI Helps
Policy access that works for your whole team.
Not just the ones who speak English.
Ask in any language
Staff ask about your policies in any of 60+ languages in the hub or by email. Language is detected automatically, no setup, no menus, no extra cost.
Answer in any language
Responses are generated in the language the question was asked in, drawn exclusively from your own approved policies. Under 30 seconds. Cited.
Evidence for inspection
Every query is logged. The CQC Readiness Report turns your audit trail into inspection evidence, showing equitable policy access across your multilingual team.
Our Services
One platform for your whole care operation.
CareStream is far more than policy access. Training, audits, CQC preparation and your staff handbook all run on the same engine, grounded in your own documents, and all in one hub your team signs into once.
Care Policies
Every policy answerable in seconds, in 60+ languages, with the source policy and version cited.
Learn moreHR Policies
Your staff handbook on demand. Leave, pay and disciplinary questions answered in any language.
Learn moreStaff Training
Modules built from your own policies, delivered in the hub, with renewal reminders and tracking.
Learn moreCare Audits
Guided, structured audits that score each section and produce an inspection-ready report.
Learn moreCQC & Compliance
Evidence that builds itself, plus regulation coverage showing exactly where your gaps are.
Learn moreCQC Staff Questions
Inspector-style questions, answered by staff in their own words and scored by AI, with retry.
Learn moreCQC Report Chat
Upload your inspection report and chat with it, cross-referenced against your own policies.
Learn moreBusiness Continuity
Make your business continuity information instantly queryable by every member of staff, on any shift.
Learn moreGroup Providers
Built for group-level care delivery
Real-time policy visibility across every service, for multi-site providers. With a single policy library and centralised oversight, group leaders can standardise procedures, spot compliance gaps earlier, and drive consistent outcomes across every location, without adding headcount.
A risk free way to get started
CareStream is free for 14 days
for your whole team.
Full access for 14 days. No charge until day 14 — cancel anytime.
Enterprise Ready
Designed to operate at scale
Everything a group operator needs to run consistent, compliant care across multiple sites, without the complexity of enterprise software.
- Clear total cost of ownership across your group
- Lower cost per service user as you grow
- One policy library, consistently applied across every site
- Multilingual access as standard, no extra configuration
- Group-level CQC Readiness Reports, generated automatically
- A partner that listens and scales with you
The Process
Up and running in hours.
Not months.
Upload your policies
Upload your policy library and staff handbook via the admin dashboard. PDF, Word, or plain text. CareStreamAI processes them and builds your private, searchable library.
Staff start asking
Your team sends questions via email or the web chat portal, in any language. CareStreamAI identifies the language automatically and retrieves the most relevant policy content.
Instant, grounded answers
Responses arrive in under 30 seconds, in the language the question was asked, drawn only from your approved documents. Never the internet.
Your compliance evidence builds
Every query is logged. Your CQC Readiness Report builds automatically, policy access, language activity, staff engagement, version history.
Why It Can Be Trusted
The AI doesn't make things up. It can't.
CareStreamAI only answers from your uploaded, approved documents. Not the internet. Not general AI knowledge. Not another organisation's policies. If your policy doesn't say it, CareStreamAI won't say it.
What it uses
- Your uploaded policies
- Your staff handbook
- Your approved regulatory guidance
- Exact sections relevant to each query
What it never uses
- ✕ The internet
- ✕ Other organisations' policies
- ✕ General AI training data
- ✕ Anything outside your documents
Finally, AI that works for the Care Sector
Regulatory Intelligence
Your policies and the law, answered together.
The UK care regulations and statutory frameworks that matter to a care service are loaded into CareStream and kept up to date. When a staff member asks something that touches both your internal policy and an external framework, the response explains how the two interact, not just what your policy says in isolation.
How it works, an example
Staff asks in the hub
“What do I need to document after a medication error?”
Drawn from
Answer includes
- Your home's exact documentation steps
- CQC's requirements for recording medication incidents
- Whether RIDDOR reporting is triggered
- How the two align and where your policy goes further
CareStream
Crossways Care Home
What do I need to document after a medication error?
22:31 ✓✓
Your Medication Error Policy
Complete a Medication Error form within 1 hour, record in the MAR chart, and notify the GP and next of kin by end of shift.
CQC Regulation 12 also requires
The incident must be reviewed as part of your quality monitoring. If the error caused harm, it may trigger a RIDDOR report within 10 days.
Your policy meets CQC Reg 12 and goes further with same-day notification requirements.
📄 Medication Error Policy v2.1 · Section 4.2
⚖️ CQC Fundamental Standards · Reg 12
⚖️ RIDDOR 2013 · Regulation 4
22:31
A selection of frameworks included
and moreCQC Fundamental Standards
Reg 12, 17 & 19The baseline requirements every registered service must meet: safe care, governance, and fit and proper persons.
Health & Safety at Work Act 1974
HSWA 1974Employer and employee duties around risk assessment, safe systems of work, and incident reporting.
GDPR & Data Protection Act 2018
UK GDPRHow resident and staff data must be collected, stored, shared, and protected.
Mental Capacity Act 2005
MCA 2005Supporting residents who may lack capacity to make decisions, including best-interest processes.
Safeguarding Adults
Care Act 2014Legal duties to protect adults at risk from abuse, neglect, and exploitation.
RIDDOR
RIDDOR 2013When and how to report workplace injuries, diseases, and dangerous occurrences to the HSE.
Your Home. Not a Generic Care Home.
Not just what policies say. How your home works.
CareStreamAI extracts the specific facts from your documents, named individuals, schedules, exact local procedures, and makes them instantly answerable.
60+ Languages
Ask in any language. Answered in the same language.
Language is detected automatically. No selection required.
Falls Policy v3.2 · Seksyon 4.1
Falls Policy v3.2 · Section 4.1
Falls Policy v3.2 · Section 4.1
Falls Policy v3.2 · Section 4.1
Falls Policy v3.2 · Section 4.1
Falls Policy v3.2 · Section 4.1
What You Get
Nine reasons care teams love it.
60+ language support
Staff ask in any language. Answers come back in the same language, automatically.
Hub and email
Use the hub in any browser or installed as an app, with a passwordless sign-in link. Email is there for anyone who prefers it.
Installable hub app
Staff install the hub on their phone and get push notifications for training and reminders. Nothing to learn.
Voice input
Speak a question in any language, hands-free, and hear the answer read back from your policies.
Your home, in detail
Knows your specific roles, schedules, and local procedures, not just generic policy text.
CQC Readiness Report
Inspection evidence generated automatically, covering access logs, language activity and staff engagement.
Policy gap detection
Identify which questions your policies aren't answering, before CQC does.
Staff handbook self-service
Turn your HR handbook into a 24/7 resource for leave, disciplinary, and employment questions.
Immutable audit trail
Every query logged, timestamped, and auditable. CQC-ready from day one.
“Co powinienem zrobić po upadku mieszkańca?”
Voice in the Hub
Speak your question. Hear your answer.
Not everyone types quickly in their second language. In the hub, staff can ask policy questions by speaking instead of typing, hands-free, mid-task, in their own language, and have the answer read back to them.
Speak in your own language
The hub turns speech into text as staff talk, in over 60 languages, so anyone who finds typing in English hard can simply ask out loud.
Listen to the answer
Every answer can be read aloud in the hub, so staff can keep their hands free on the care floor while they listen.
Same audit trail
Voice queries are logged identically to typed questions, capturing date, time, user and policy cited, all for your CQC records.
Policy Gap Detection
Find your policy gaps before CQC does.
Every time a query can't be answered from your documents, it's flagged. Over time, patterns emerge. You can see exactly which questions your staff are asking that your policies don't yet address.
- See exactly which questions your policies can't answer.
- Prioritised by query frequency, so you can fix the most common gaps first.
- Monthly summary report, ready for your manager's review.
- Included in your CQC Readiness Report as evidence of continuous improvement.
Policy Gap Report
Last 30 days · Crossways Care Home
What is the procedure for end-of-life care documentation?
14 queries this month
How do we handle a resident requesting to leave against advice?
9 queries this month
What is the medication review process for new admissions?
22 queries this month
Who authorises CCTV footage requests?
6 queries this month
What is the falls risk score threshold for bed rails?
18 queries this month
Tip: Adding a procedure for end-of-life care documentation would resolve 14 unanswered queries from the past month.
From the Blog
Insight for UK care professionals.
Pricing
Simple, transparent pricing.
No hidden costs. No per-user fees. No surprises.
Starter
£49/month
Per home. Unlimited staff users.
- Policy library (up to 25 policies)
- Hub and email access for all staff
- 60+ language support
- 500 queries/month
- Full audit trail
- Basic analytics
Professional
£129/month
Per home. Everything in Starter, plus:
- Unlimited policies
- 5,000 queries/month
- CQC Readiness Report PDF
- Policy gap detection
- Language analytics
- Staff engagement by individual
FAQs
Frequently asked questions.
Get Started
Give your whole team the policy access they deserve.
14-day free trial. No charge until day 14. Set up in under an hour.