Stop answering the same questions. Let your handbook answer them.
Annual leave, sick pay, disciplinary procedures: staff get the answer from your actual handbook, at any hour, in their own language. Your team keeps the checks, credentials and records that matter in one register, with expiry alerts before anything runs out.
Staff have employment questions every week. HR is not available every week.
The same questions arrive again and again, often out of hours, and sometimes from staff who do not fully understand their contract in English. Colleagues answer them inconsistently in the meantime.
CareStream makes the whole staff handbook answerable, so your team spends its time on the work that needs human judgement.
Staff wait for office hours, ask a manager who may not know, or go without the information they are entitled to.
Any staff member asks in the hub or by email, at any time, and gets the answer from the right section of your handbook, in their language.
Handbook answers for staff. One compliance register for you.
The questions stop landing on your desk, and the checks stop living in separate folders.
- The full staff handbook indexed chapter by chapter
- Answers in over 60 languages, with the handbook section cited
- Topic analytics showing what staff ask about most
- DBS, right to work, registration and references in one register
- Credential uploads with expiry alerts before anything lapses
- Supervisions and appraisals tracked alongside training
Upload the handbook once. Your whole team can ask anything from it.
Add the handbook, contracts and HR policies. Large documents are indexed chapter by chapter, within minutes.
By typing or speaking, or by email, in any language. The hub detects the language and answers in it.
Analytics show the most asked topics, so you can see where the handbook or onboarding needs to be clearer.
The questions that used to wait until Monday.
How many days of annual leave do I have left, and how much notice do I need to give?
I am unwell before a shift. Who do I tell, and do I need a fit note?
How do I claim back expenses for a training course?
The complete HR toolkit for a care service.
Handbook answers for every staff member, in any language, at any hour.
DBS, right to work, registration and references per person, in one place.
Upload credential documents and get alerts before any of them expire.
Track supervisions and appraisals so none are missed.
Get a new starter safe, trained and signed off in their first week.
Know who is compliant today, without chasing anyone.
Frequently asked.
Are staff questions private?
Questions about disciplinary procedures, grievances or pay can be asked in the hub or by email without going through a manager, so staff can understand their position first.
Do we need to translate the handbook?
No. The handbook stays in English. Answers are given in the language the staff member asked in.
Can international recruits use it from day one?
Yes. New starters can ask about their employment terms in their own language as soon as they are invited to the hub.
What is tracked in the compliance register?
DBS checks, right to work, professional registration and references, with credential documents uploaded per person and expiry alerts.
CareStream for the rest of your team.
See your handbook answer the questions
Upload the handbook you already have and see staff questions answered inside a fortnight.
