Know exactly where your policies fall short. Then close the gap.
CareStream · Policy Gaps
Regulation coverage
86%
Coverage score
3
Partial
2
Gaps
Regulation 12: Safe care and treatment
CoveredMental Capacity Act 2005
CoveredRegulation 14: Nutrition & hydration
PartialDuty of candour
GapLegally required · Duty of candour
Add to your Being Open policy: the process for notifying people of a notifiable safety incident…
What we check for
Three checks across your whole policy library.
Regulation coverage
We read the actual content of every policy, not just its title, and judge each regulation that applies to your service as covered, partly covered or a gap, mapped to the CQC Single Assessment Framework. You get a coverage score, and the policy that evidences each requirement is named for you.
Covered · Partial · GapOut-of-date content
We scan your whole library for policies that have quietly gone stale: superseded law and regulators, retired frameworks like the CQC Key Lines of Enquiry, pandemic-era wording and unfilled template placeholders. It runs instantly and uses no AI credits, and every flag shows what changed, what it should say now, and a link to the source.
Superseded law · Stale wordingCross-policy consistency
We compare related and near-duplicate policies and surface where they contradict each other on the same point: conflicting timeframes, escalation routes, named roles or definitions, and drift between two versions of a policy that have slowly grown apart. You resolve the conflict yourself, before it turns up in an inspection.
Contradictions · DriftHow it works
From “are we compliant?” to exactly what to do about it.
It reads inside your policies, not just the titles.
For every regulation that applies to your service, CareStream searches the actual content of your whole policy library and an AI auditor judges whether you substantively cover it: covered, partial, or a gap. A policy is only ever flagged when your documents genuinely do not address it, never because nothing happens to be named after it.
- A coverage score mapped to the CQC framework
- Covered, partial and gap verdicts with the evidencing policy named
- Checked against every uploaded policy, so nothing held elsewhere is missed
Not just where you fall short — exactly what to add.
Drill into any partial or gap and CareStream shows the specific requirements you are missing, with example wording you can adapt, verified against your whole library first so it never tells you to add something you already hold in another policy.
- Requirement-by-requirement checklist per regulation
- Example wording to review, adapt and approve
- Highlights exactly where an existing policy already covers part of it
Whether your policy reads the way CQC expects, not just whether it covers the rule.
The CQC Single Assessment Framework looks for policies that are person-centred and outcomes-focused, not just procedurally correct. CareStream checks your wording against the framework, and where a policy covers the requirement but reads too procedurally, it flags it and suggests person-centred alternative wording in your policy’s own voice, that you can adopt in a click.
- Checked against the CQC Single Assessment Framework quality statements
- Suggested person-centred wording, numbered and highlighted in the policy
- Adopt it straight into your policy, through the same review and approval
Every recommendation shows why it matters.
Each item is marked Legally required or Advised good practice, and names the regulation or guidance behind it with a link to the source. So a recommendation is never a black-box suggestion, it is a defensible, cited requirement your inspectors would recognise.
- Legally required vs advised, at a glance
- The citing legislation, regulation or guidance named
- Direct links to the source for evidence
It tells you which policy to put it in.
For a partial, CareStream opens the policy that partly covers the regulation and highlights the passages that already address it. For a gap, it points to the existing policy the wording belongs in, or tells you a new policy is needed.
- Matched to the right policy in your library
- Covered passages highlighted in the document
- Flags when a brand-new policy is required
Only tested against what actually applies to you.
A short service profile, pre-filled from your setting type, tells CareStream what your service actually does. So a home that holds no controlled drugs is never assessed against controlled-drug rules, and a service that does not support people under the Mental Health Act is never flagged for it.
- Scoped by care setting and what your service does
- The CQC Fundamental Standards apply to everyone
- No irrelevant gaps, no noise
When the standards change, you know.
CareStream tracks changes to the regulations and standards you are assessed against. When one changes, the homes affected are alerted on their gaps page so they can review and re-check their policies, before it becomes an inspection finding.
- Change history for every standard
- Homes assessed against a changed standard are alerted
- Re-check coverage in a click
Every policy change becomes staff training.
Once you add the recommended wording, or when a standard updates, generate a short, ready-to-assign training module built from exactly that change. Diagnose the gap, close it, and make sure your staff learn it — in one flow.
- A micro-lesson and assessment from the change
- Lands as a draft for you to review and publish
- Reuses your existing training and certificate flow
Policy Gap Detection is included on the Professional and Enterprise plans.
See where your policies stand — before an inspector does.
Start a free 14-day trial, or book a demo and we'll show you a live coverage report.