Know exactly where your policies fall short. Then close the gap.
CareStream reads inside your policies, tells you which regulations you cover and where the gaps are, checks the wording against the CQC Single Assessment Framework and suggests person-centred alternatives, shows what to add and why it is required, and tracks changes to the standards.
Three checks across your whole policy library.
Policy Gap Detection runs three different checks over everything you have uploaded. One finds what is missing, one finds what has gone out of date, and one finds where your policies disagree with each other. Together they turn a shelf of documents into a measured, defensible picture of where you stand.
We read the actual content of every policy, not just its title, and judge each regulation that applies to your service as covered, partly covered or a gap, mapped to the CQC Single Assessment Framework. You get a coverage score, and the policy that evidences each requirement is named for you.
Covered · Partial · Gap
We scan your whole library for policies that have quietly gone stale: superseded law and regulators, retired frameworks like the CQC Key Lines of Enquiry, pandemic-era wording and unfilled template placeholders. It runs instantly and uses no AI credits, and every flag shows what changed, what it should say now, and a link to the source.
Superseded law · Stale wording
We compare related and near-duplicate policies and surface where they contradict each other on the same point: conflicting timeframes, escalation routes, named roles or definitions, and drift between two versions of a policy that have slowly grown apart. You resolve the conflict yourself, before it turns up in an inspection.
Contradictions · Drift
From “are we compliant?” to exactly what to do about it.
Most homes assume coverage rather than verify it. This turns policy compliance from a guess into a measured, defensible, actionable picture, and keeps it current as the rules change.
For every regulation that applies to your service, CareStream searches the actual content of your whole policy library and an AI auditor judges whether you substantively cover it: covered, partial, or a gap. A policy is only ever flagged when your documents genuinely do not address it, never because nothing happens to be named after it.
- A coverage score mapped to the CQC framework
- Covered, partial and gap verdicts with the evidencing policy named
- Checked against every uploaded policy, so nothing held elsewhere is missed
Drill into any partial or gap and CareStream shows the specific requirements you are missing, with example wording you can adapt, verified against your whole library first so it never tells you to add something you already hold in another policy.
- Requirement-by-requirement checklist per regulation
- Example wording to review, adapt and approve
- Highlights exactly where an existing policy already covers part of it
The CQC Single Assessment Framework looks for policies that are person-centred and outcomes-focused, not just procedurally correct. CareStream checks your wording against the framework, and where a policy covers the requirement but reads too procedurally, it flags it and suggests person-centred alternative wording in your policy’s own voice, that you can adopt in a click.
- Checked against the CQC Single Assessment Framework quality statements
- Suggested person-centred wording, numbered and highlighted in the policy
- Adopt it straight into your policy, through the same review and approval
Each item is marked Legally required or Advised good practice, and names the regulation or guidance behind it with a link to the source. So a recommendation is never a black-box suggestion, it is a defensible, cited requirement your inspectors would recognise.
- Legally required vs advised, at a glance
- The citing legislation, regulation or guidance named
- Direct links to the source for evidence
For a partial, CareStream opens the policy that partly covers the regulation and highlights the passages that already address it. For a gap, it points to the existing policy the wording belongs in, or tells you a new policy is needed.
- Matched to the right policy in your library
- Covered passages highlighted in the document
- Flags when a brand-new policy is required
A short service profile, pre-filled from your setting type, tells CareStream what your service actually does. So a home that holds no controlled drugs is never assessed against controlled-drug rules, and a service that does not support people under the Mental Health Act is never flagged for it.
- Scoped by care setting and what your service does
- The CQC Fundamental Standards apply to everyone
- No irrelevant gaps, no noise
CareStream tracks changes to the regulations and standards you are assessed against. When one changes, the homes affected are alerted on their gaps page so they can review and re-check their policies, before it becomes an inspection finding.
- Change history for every standard
- Homes assessed against a changed standard are alerted
- Re-check coverage in a click
Once you add the recommended wording, or when a standard updates, generate a short, ready-to-assign training module built from exactly that change. Diagnose the gap, close it, and make sure your staff learn it, in one flow.
- A micro-lesson and assessment from the change
- Lands as a draft for you to review and publish
- Reuses your existing training and certificate flow
Policy Gap Detection is included on the Professional and Enterprise plans.
Regulation coverage, remediation guidance with the legal basis, change tracking and gap-driven training are all part of Professional and Enterprise. Starter customers can upgrade in a click.
- See plans & pricing
See Policy Gap Detection against your own policies
Find gaps, track legal changes, auto train staff. Upload what you already have and see it working inside a fortnight.
