Person-Centred Care Planning training that gets your team CQC-ready
- CQC-aligned, mapped to the Care Certificate framework
- Completed in the hub in over 60 languages
- A certificate for every staff member, for your CQC evidence
- A wrong answer triggers a follow-up lesson, so gaps are closed
From £25.99 per staff member, one-off. No subscription needed.
Specialists in the technology behind it all
The same AI and technology behind the world's best products powers CareStream, so your team's person-centred care planning training stays accurate, always up to date with the latest guidance, and is delivered in over 60 languages.
What Person-Centred Care Planning Means
Person-centred care planning means building each care plan around the individual resident, not around tasks or routines. The plan should reflect what matters to that person, their life history, their preferences, and their goals. It is not just a document for inspectors. It is a working tool that guides how you support each resident every day in ways that respect their dignity and independence.
What does person-centred care planning focus on?
The correct answer is “The individual resident's needs, preferences, history, and goals”. In the full module, a wrong answer triggers a short follow-up lesson and a fresh question, so the gap is always closed before completion.
That is how the training works. Give your whole team the full Person-Centred Care Planning module.
What This Training Covers
A clear, practical grounding in person-centred care planning.
This training covers how to create and maintain care plans that truly reflect each resident's individual needs, preferences, and goals. You will learn how to involve residents and their families in planning care, and how to ensure care plans guide daily practice in a way that respects dignity, choice, and independence.
Learning Outcomes
By the end, your staff will be able to:
What Your Team Will Learn
A closer look at the person-centred care planning module.
The module is built in short, practical sections. Each one teaches a part of the topic, then applies it to a real care scenario and checks understanding before moving on.
What Person-Centred Care Planning Means
Person-centred care planning means building each care plan around the individual resident, not around tasks or routines. The plan should reflect what matters to that person, their life history, their preferences, and their goals. It is not just a document for inspectors. It is a working tool that guides how you support each resident every day in ways that respect their dignity and independence.
Involving Residents in Their Care Planning
Residents have the right to be involved in decisions about their care. This means asking them what matters to them, listening to their views, and respecting their choices even if we would choose differently. If a resident has capacity, they lead the decisions. If they lack capacity for a specific decision, we must still involve them as much as possible and act in their best interests under the Mental Capacity Act. Never assume someone cannot participate without assessing their capacity for that particular decision.
Involving Families and Advocates
Families often know the resident best and can share valuable information about preferences, history, and what matters to the person. With the resident's consent, involve families in care planning. If a resident lacks capacity and has no family, an independent advocate should be considered to represent their interests. Always clarify who has legal authority to make decisions, such as a Lasting Power of Attorney for health and welfare, and respect those legal roles.
Recording Preferences and Life History
A good care plan includes the resident's life history, what they enjoy, what they dislike, and their daily preferences. This information helps you provide care in ways that feel right to that person. Ask about their career, hobbies, family, important relationships, cultural or religious practices, food likes and dislikes, and daily routines they prefer. Record this information clearly so all staff can use it to personalise care.
Using Care Plans in Daily Practice
Care plans only work if staff read them and use them every day. Before supporting a resident, check their plan to understand their preferences and needs. If the plan says someone likes to shower in the evening, do not insist on a morning shower just because it suits the rota. If it says they take two sugars in tea, do not guess. Small details matter because they show respect and maintain the person's sense of identity and control.
Reviewing and Updating Care Plans
Care plans must be living documents that change as residents' needs and preferences change. Review plans regularly, at least monthly or more often if needs change. If you notice a resident's condition, abilities, or preferences have changed, report it so the plan can be updated. A care plan that is months out of date is worse than useless because it gives staff wrong information and can lead to unsafe or inappropriate care.
Key Points Covered
The things your team must remember.
- Person-centred care planning means building plans around what matters to each individual resident, not around tasks or routines
- Residents must be involved in their care planning, and capacity should never be assumed lacking without proper assessment
- Families and legal representatives like Lasting Power of Attorney holders play important roles in care planning
- Care plans should include life history, preferences, and interests so all staff can personalise daily care
- You must read and use care plans every day, and report any changes in needs so plans stay current and accurate
Who and how often
Person-Centred Care Planning is refreshed every year, for the staff in your care setting whose roles require it.
CQC and standards
Supports the training evidence CQC expects to see for a well-run, safe care setting.
How CareStream Delivers It
Not a slideshow once a year. Training that sticks.
CareStream delivers person-centred care planning training in the hub your team already uses, grounded in best practice and your own policies, so it fits your care setting and not a generic template.
Teach, then assess
Short teaching sections and a real care scenario, then an assessment that checks understanding.
In any language
Staff complete it in over 60 languages, while your records stay in English.
Learn and retry
A wrong answer triggers a short follow-up lesson and a fresh question, so the gap is closed.
Renewals handled
Automatic reminders at 90, 30 and 7 days, with a live compliance dashboard.
How your team gets trained
From your dashboard to your team, in the CareStream hub.
Training is delivered in the hub each staff member logs into. You allocate the modules, they complete them in their own language, and you get the completion records and certificates for your CQC evidence, with any gaps closed by automatic follow up training.
- 01
Buy and allocate
Assign Person-Centred Care Planning to each staff member in seconds. No course builder and no setup for each person.
- 02
They complete it in the hub
Staff work through the module on any device, in over 60 languages, teaching then checking understanding. A wrong answer sends a short follow up lesson.
- 03
You track it
See live completion status and a certificate for every person, ready as evidence for CQC.
Safeguarding Adults
Person-Centred Care Planning
Moving & Handling of People
Infection Prevention & Control
In every language
Any step, in their language, in one tap.
Care teams are diverse and training should not leave anyone behind. On any lesson or question, a staff member taps the language button and the whole step flips into the language they think in. They understand it properly, and your records stay in English.
- One tap flips any lesson or question into their language, instantly.
- Over 60 languages, with no setup and no separate versions to manage.
- Completions and certificates stay in English for your CQC evidence.
Try the language button in the preview, or see every language
Person-Centred Care Planning
Learning: what to read first
About 35 minThis training covers how to create and maintain care plans that truly reflect each resident's individual needs, preferences, and goals. You will learn how to involve residents and their families in planning care, and how to ensure care plans guide daily practice in a way that respects dignity, choice, and independence.
Built for real learning, not box ticking
Every CareStream course goes further than a lesson and a quiz. These features come as standard on every course, giving your staff a richer way to learn and giving you the evidence to prove it.
References and further reading
Every course is built on recognised UK guidance and cites its sources, from NICE and Skills for Care to the NHS and the legislation itself.
Key terms explained
A plain English glossary of the technical terms in each course. A simple way to support every learner, including staff with English as a second language.
Measured learning gain
A quick knowledge check before the lesson is compared with the final assessment, so every certificate comes with evidence of how much the course actually taught.
Reflective practice
After passing, staff record what they will do differently in their day to day work. Their reflection is saved to their training record and shown with their certificate.
A course summary to keep
A printable one page takeaway of the outcomes, key points and key terms. Perfect for staff files, supervision conversations and the staff room wall.
Observed competency checklist
A printable checklist for managers to confirm skills in practice, with a sign off section. It completes the picture beyond the knowledge assessment.
Wrong answers become lessons, not failures
Most e learning marks an answer wrong and moves on. CareStream does not. Every wrong answer triggers an automatic follow up loop that teaches the point again and rechecks it, so no knowledge gap is left behind.
Instant lesson and feedback
A wrong answer immediately opens a short lesson explaining the point, so the gap is closed there and then.
Targeted follow up question
A fresh question on the same point checks the lesson has landed. The loop repeats until it has.
Progress only when understood
Staff move on to the next module and their certificate once they genuinely know the answer, not just after one lucky guess.
Why choose CareStream?
Training built for the care sector, delivered the way busy teams actually learn.
Time to complete: ~35 min
FAQs
Frequently asked questions.
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Give your team person-centred care planning training that actually sticks.
See how CareStream delivers your mandatory training in the hub, in any language.