Person-Centred Care Planning training that gets your team CQC-ready
- CQC-aligned, mapped to the Care Certificate framework
- Completed in the hub in over 60 languages
- A certificate for every staff member, for your CQC evidence
- A wrong answer triggers a follow-up lesson, so gaps are closed
No subscription needed. Bulk discounts from 10+ licences.
From £25.99 per staff member, one-off. No subscription needed.
Trusted by UK care providers
Specialists in the technology behind it all
The same technology behind the world's best products powers CareStream, so your team's person-centred care planning training stays accurate, always up to date with the latest guidance, and is delivered in over 60 languages.
What Person-Centred Care Planning Means
Person-centred care planning means building each care plan around the individual resident, not around tasks or routines. The plan should reflect what matters to that person, their life history, their preferences, and their goals. It is not just a document for inspectors. It is a working tool that guides how you support each resident every day in ways that respect their dignity and independence.
What does person-centred care planning focus on?
In the hub, a wrong answer sends the staff member a short follow-up lesson and a fresh question on the same point. They close the gap before they can finish the module, and every attempt is recorded for your CQC evidence.
That is how the training works. Give your whole team the full Person-Centred Care Planning module.
Avg. Duration
About 35 minutes
Certificate
For every staff member
Available Languages (60+)
Course Published by
A clear, practical grounding in person-centred care planning.
This training covers how to create and maintain care plans that truly reflect each resident's individual needs, preferences, and goals. You will learn how to involve residents and their families in planning care, and how to ensure care plans guide daily practice in a way that respects dignity, choice, and independence.
By the end, your staff will be able to:
- Explain what person-centred care planning means and why it is essential in residential care
- Identify how to involve residents and families meaningfully in care planning decisions
- Describe how to use care plans to deliver individualised support in daily practice
- Recognise when a care plan needs reviewing or updating based on changing needs
- Apply person-centred approaches to real situations involving resident choice and preferences
A closer look at the person-centred care planning module.
The module is built in short, practical sections. Each one teaches a part of the topic, then applies it to a real care scenario and checks understanding before moving on.
What Person-Centred Care Planning Means
Person-centred care planning means building each care plan around the individual resident, not around tasks or routines. The plan should reflect what matters to that person, their life history, their preferences, and their goals. It is not just a document for inspectors. It is a working tool that guides how you support each resident every day in ways that respect their dignity and independence.
Involving Residents in Their Care Planning
Residents have the right to be involved in decisions about their care. This means asking them what matters to them, listening to their views, and respecting their choices even if we would choose differently. If a resident has capacity, they lead the decisions. If they lack capacity for a specific decision, we must still involve them as much as possible and act in their best interests under the Mental Capacity Act. Never assume someone cannot participate without assessing their capacity for that particular decision.
Involving Families and Advocates
Families often know the resident best and can share valuable information about preferences, history, and what matters to the person. With the resident's consent, involve families in care planning. If a resident lacks capacity and has no family, an independent advocate should be considered to represent their interests. Always clarify who has legal authority to make decisions, such as a Lasting Power of Attorney for health and welfare, and respect those legal roles.
Recording Preferences and Life History
A good care plan includes the resident's life history, what they enjoy, what they dislike, and their daily preferences. This information helps you provide care in ways that feel right to that person. Ask about their career, hobbies, family, important relationships, cultural or religious practices, food likes and dislikes, and daily routines they prefer. Record this information clearly so all staff can use it to personalise care.
Using Care Plans in Daily Practice
Care plans only work if staff read them and use them every day. Before supporting a resident, check their plan to understand their preferences and needs. If the plan says someone likes to shower in the evening, do not insist on a morning shower just because it suits the rota. If it says they take two sugars in tea, do not guess. Small details matter because they show respect and maintain the person's sense of identity and control.
Reviewing and Updating Care Plans
Care plans must be living documents that change as residents' needs and preferences change. Review plans regularly, at least monthly or more often if needs change. If you notice a resident's condition, abilities, or preferences have changed, report it so the plan can be updated. A care plan that is months out of date is worse than useless because it gives staff wrong information and can lead to unsafe or inappropriate care.
The things your team must remember.
- Person-centred care planning means building plans around what matters to each individual resident, not around tasks or routines
- Residents must be involved in their care planning, and capacity should never be assumed lacking without proper assessment
- Families and legal representatives like Lasting Power of Attorney holders play important roles in care planning
- Care plans should include life history, preferences, and interests so all staff can personalise daily care
- You must read and use care plans every day, and report any changes in needs so plans stay current and accurate
Not a slideshow once a year. Training that sticks.
CareStream delivers person-centred care planning training in the hub your team already uses, grounded in best practice and your own policies, so it fits your care setting and not a generic template.
Short teaching sections and a real care scenario, then an assessment that checks understanding.
Staff complete it in over 60 languages, while your records stay in English.
A wrong answer triggers a short follow-up lesson and a fresh question, so the gap is closed.
Automatic reminders at 90, 30 and 7 days, with a live compliance dashboard.
From your dashboard to your team, in the CareStream hub.
Training is delivered in the hub each staff member logs into. You allocate the modules, they complete them in their own language, and you get the completion records and certificates for your CQC evidence, with any gaps closed by automatic follow up training.
Assign Person-Centred Care Planning to each staff member in seconds. No course builder and no setup for each person.
Staff work through the module on any device, in over 60 languages, teaching then checking understanding. A wrong answer sends a short follow up lesson.
See live completion status and a certificate for every person, ready as evidence for CQC.
Any step, in their language, in one tap.
Care teams are diverse and training should not leave anyone behind. On any lesson or question, a staff member taps the language button and the whole step flips into the language they think in. They understand it properly, and your records stay in English.
- One tap flips any lesson or question into their language, instantly.
- Over 60 languages, with no setup and no separate versions to manage.
- Completions and certificates stay in English for your CQC evidence.
Try the language buttons in the preview above.
Built for real learning, not box ticking
Every CareStream course goes further than a lesson and a quiz. These features come as standard on every course, giving your staff a richer way to learn and giving you the evidence to prove it.
Every course is built on recognised UK guidance and cites its sources, from NICE and Skills for Care to the NHS and the legislation itself.
A plain English glossary of the technical terms in each course. A simple way to support every learner, including staff with English as a second language.
A quick knowledge check before the lesson is compared with the final assessment, so every certificate comes with evidence of how much the course actually taught.
After passing, staff record what they will do differently in their day to day work. Their reflection is saved to their training record and shown with their certificate.
A printable one page takeaway of the outcomes, key points and key terms. Perfect for staff files, supervision conversations and the staff room wall.
A printable checklist for managers to confirm skills in practice, with a sign off section. It completes the picture beyond the knowledge assessment.
Wrong answers become lessons, not failures
Most e learning marks an answer wrong and moves on. CareStream does not. Every wrong answer triggers an automatic follow up loop that teaches the point again and rechecks it, so no knowledge gap is left behind.
A wrong answer immediately opens a short lesson explaining the point, so the gap is closed there and then.
A fresh question on the same point checks the lesson has landed. The loop repeats until it has.
Staff move on to the next module and their certificate once they genuinely know the answer, not just after one lucky guess.
Why choose CareStream?
Training built for the care sector, delivered the way busy teams actually learn.
- 90+ care-specific training courses
- Bitesize, engaging lessons your staff actually finish
- Mapped to the Care Certificate & CQC standards
- Available in 60+ languages
- Instant certificate on completion
- Flexible learning, anytime, on any device
- Content kept up to date with UK care regulations
- Time to complete: ~35 min
Frequently asked questions.
Is Person-Centred Care Planning training mandatory in care settings?
How often should staff complete Person-Centred Care Planning training?
Can CareStream deliver Person-Centred Care Planning training in other languages?
Does the training include an assessment?
More training your team may need
More mandatory and role-specific training CareStream delivers to your team, in the hub, in any language. Add any of these to your basket.
Annual CertificateCultural Diversity in Care
This training helps you understand and respect the diverse cultural, religious and personal backgrounds of the people we support. You will learn how to provide person-centred care that honours each individual's identity, beliefs and preferences. This is essential to meeting CQC fundamental standards and ensuring everyone feels valued and respected in our service.
Bulk discounts from 10+ licences
Annual CertificateDementia Awareness
This training helps you understand dementia and how to provide person centred care to residents living with dementia at our home. You will learn to recognise signs of dementia, support residents with dignity and respect, and follow our policies to meet their individual needs.
Bulk discounts from 10+ licences
Annual CertificateMental Health Awareness
This module helps you recognise signs of mental health difficulties in residents and respond with compassion and respect. You will learn how mental health affects wellbeing, how to support residents experiencing distress, and when to seek additional help. Understanding mental health is essential to providing person centred care that maintains dignity.
Bulk discounts from 10+ licences
Annual CertificateActivities, Wellbeing and Meaningful Occupation
This training helps you support residents to live fulfilling lives through meaningful activities and occupation. You will learn how to recognise individual interests, promote wellbeing, and create opportunities for engagement that respect each person's abilities and preferences. This matters because meaningful activity is central to quality of life and is a CQC fundamental standard.
Bulk discounts from 10+ licences
Annual CertificatePrivacy, Dignity and Respect in a Care Home
This training covers how we protect the privacy, dignity and respect of everyone living in our residential care home. You will learn practical ways to uphold these fundamental rights in your daily work. Respecting privacy and dignity is a legal requirement and central to providing good quality care.
Bulk discounts from 10+ licences
Annual CertificateSupporting Residents’ Finances and Personal Allowances
This training covers how to support residents with their money and personal allowances safely and correctly. You will learn how to protect residents' finances, maintain accurate records, and follow the legal rules that apply in residential care. Understanding these procedures helps prevent financial abuse and ensures residents can access their money when they need it.
Bulk discounts from 10+ licences
Give your team person-centred care planning training that actually sticks.
Add it to your basket, allocate it in seconds, and let the evidence build itself.
Compared
Three ways to train a care team.
These modules are written and kept current by us, so your managers do not have to write or maintain them. We have compared what each approach does rather than naming providers, because products change and this should still be true next year.
| CareStream | A generic e-learning library | A trainer you book | |
|---|---|---|---|
| Try a real lesson and a real question before you buy | |||
| Learning outcomes and time to complete stated up front | |||
| Written lesson sections, each with its own illustration | |||
| Interactive exercises after the lesson that teaches them, in every module | |||
| Assessment in every module, with the key points to revisit | |||
| Taken in any of sixty plus languages | |||
| A wrong answer triggers a follow-up lesson, not just a re-sit | |||
| Practical sign-off by a manager where the subject needs it | |||
| Completion files itself into your training matrix and evidence pack | |||
| Bought one module at a time, with no annual contract |
Generic libraries are often cheaper per learner. They teach a national standard rather than being built, updated and evidenced around the way a CQC-registered service is actually inspected.
Care policies
Every module is written from a policy
If the policy behind it is out of date, the training inherits that. Sixty six policies written for your service, checked against current law and read by a person before they carry your name, from £39.
