Admissions, Settling In and Transitions training

Before a new resident arrives, we gather essential information about their needs, preferences, routines and life history. This helps us prepare their room and plan their care from day one. We review pre admission assessments, care plans and risk assessments so staff know about mobility needs, dietary requirements, communication preferences and anything that makes the person feel safe. Preparing well means the resident finds familiar touches in their room and staff who already know important details about them.

The first few weeks are a settling in period when residents adjust to new routines, faces and surroundings. Some people settle quickly while others take longer and may show signs of distress like withdrawal, refusing food, tearfulness, confusion or asking to go home. Check on new residents frequently, spend time talking and listening, and involve them in activities at a pace that suits them. Keep families informed about how their relative is settling. Report any concerns about mood, eating, sleeping or behaviour to senior staff so we can adjust our approach.

Sometimes a resident needs to move to a different room, perhaps for a larger space, to be nearer facilities, or because their needs have changed. Hospital admissions and returns are also transitions that need careful management. Prepare the resident by explaining why the move is happening and what will change. Help them pack and unpack personal belongings, and set up the new space to feel familiar. When a resident returns from hospital, check for any changes in their condition or medication, update care plans, and give them time to readjust to being back.