Admissions, Settling In and Transitions training that gets your team CQC-ready
- CQC-aligned, mapped to the Care Certificate framework
- Completed in the hub in over 60 languages
- A certificate for every staff member, for your CQC evidence
- A wrong answer triggers a follow-up lesson, so gaps are closed
No subscription needed. Bulk discounts from 10+ licences.
From £25.99 per staff member, one-off. No subscription needed.
Trusted by UK care providers
Specialists in the technology behind it all
The same technology behind the world's best products powers CareStream, so your team's admissions, settling in and transitions training stays accurate, always up to date with the latest guidance, and is delivered in over 60 languages.
Preparing for a New Admission
Before a new resident arrives, we gather essential information about their needs, preferences, routines and life history. This helps us prepare their room and plan their care from day one.
We review pre admission assessments, care plans and risk assessments so staff know about mobility needs, dietary requirements, communication preferences and anything that makes the person feel safe. Preparing well means the resident finds familiar touches in their room and staff who already know important details about them.
What is the main purpose of reviewing a pre admission assessment before a new resident arrives?
In the hub, a wrong answer sends the staff member a short follow-up lesson and a fresh question on the same point. They close the gap before they can finish the module, and every attempt is recorded for your CQC evidence.
That is how the training works. Give your whole team the full Admissions, Settling In and Transitions module.
Avg. Duration
About 35 minutes
Certificate
For every staff member
Available Languages (60+)
Course Published by
A clear, practical grounding in admissions, settling in and transitions.
This module covers how we welcome new residents, help them settle into their new home, and support them through changes in their care needs or living arrangements. You will learn our procedures for making admissions smooth, recognising signs of distress during settling in, and managing transitions with dignity and compassion.
By the end, your staff will be able to:
- Describe the key steps in welcoming a new resident and making them feel safe on their first day
- Identify signs that a resident is struggling to settle and explain appropriate responses
- Apply person centred approaches to support residents through transitions in care needs or accommodation
- Recognise the importance of clear communication with families during admissions and transitions
- Explain how to maintain continuity of care when a resident moves between settings or care levels
A closer look at the admissions, settling in and transitions module.
The module is built in short, practical sections. Each one teaches a part of the topic, then applies it to a real care scenario and checks understanding before moving on.
Preparing for a New Admission
Before a new resident arrives, we gather essential information about their needs, preferences, routines and life history. This helps us prepare their room and plan their care from day one. We review pre admission assessments, care plans and risk assessments so staff know about mobility needs, dietary requirements, communication preferences and anything that makes the person feel safe. Preparing well means the resident finds familiar touches in their room and staff who already know important details about them.
The First Day and Initial Welcome
The first day is crucial for making a resident feel safe and valued. Greet the new resident warmly by name, introduce yourself clearly, and show them around at their own pace. Introduce them to other residents and staff they will see regularly. Explain where things are, how to call for help, and when meals happen. Stay calm and patient, as moving into residential care is a major life change that can feel overwhelming. Allow time for the resident and their family to ask questions and express any worries.
Supporting the Settling In Period
The first few weeks are a settling in period when residents adjust to new routines, faces and surroundings. Some people settle quickly while others take longer and may show signs of distress like withdrawal, refusing food, tearfulness, confusion or asking to go home. Check on new residents frequently, spend time talking and listening, and involve them in activities at a pace that suits them. Keep families informed about how their relative is settling. Report any concerns about mood, eating, sleeping or behaviour to senior staff so we can adjust our approach.
Managing Changes in Care Needs
Residents' needs change over time. Someone may need more help with mobility, personal care or eating. They may develop confusion or health conditions that require different support. When needs change, we review and update the care plan, involve the resident and family in decisions, and explain changes clearly. Transitions in care level should be gradual where possible, maintaining familiar routines and relationships. Always preserve the person's dignity and independence, only increasing support to the level actually needed.
Supporting Moves Between Rooms or Settings
Sometimes a resident needs to move to a different room, perhaps for a larger space, to be nearer facilities, or because their needs have changed. Hospital admissions and returns are also transitions that need careful management. Prepare the resident by explaining why the move is happening and what will change. Help them pack and unpack personal belongings, and set up the new space to feel familiar. When a resident returns from hospital, check for any changes in their condition or medication, update care plans, and give them time to readjust to being back.
Communicating with Families During Transitions
Families need clear, honest communication during admissions and any transitions. They are often anxious about their relative's wellbeing and want to be involved in decisions. Keep families informed about how their relative is settling, any changes in care needs, and any moves or hospital admissions. Invite their input and listen to their knowledge about what helps their relative feel safe and comfortable. Document conversations and agreements. Good communication builds trust and helps families feel confident their loved one is being cared for well.
The things your team must remember.
- Prepare for new admissions by reviewing assessments and setting up rooms with familiar touches that reflect the person's preferences and routines
- The first day is crucial: greet warmly by name, go at the resident's pace, and allow time for questions and emotions from both resident and family
- Watch for signs of distress during settling in like withdrawal, refusing food, low mood or confusion, and report concerns immediately
- When care needs change, involve the resident in decisions, preserve dignity and independence, and only increase support to the level needed
- Support moves between rooms or settings by explaining changes, helping with belongings, and creating familiar surroundings in the new space
- Keep families informed with honest communication during all transitions, listen to their knowledge, and document conversations
Not a slideshow once a year. Training that sticks.
CareStream delivers admissions, settling in and transitions training in the hub your team already uses, grounded in best practice and your own policies, so it fits your care setting and not a generic template.
Short teaching sections and a real care scenario, then an assessment that checks understanding.
Staff complete it in over 60 languages, while your records stay in English.
A wrong answer triggers a short follow-up lesson and a fresh question, so the gap is closed.
Automatic reminders at 90, 30 and 7 days, with a live compliance dashboard.
From your dashboard to your team, in the CareStream hub.
Training is delivered in the hub each staff member logs into. You allocate the modules, they complete them in their own language, and you get the completion records and certificates for your CQC evidence, with any gaps closed by automatic follow up training.
Assign Admissions, Settling In and Transitions to each staff member in seconds. No course builder and no setup for each person.
Staff work through the module on any device, in over 60 languages, teaching then checking understanding. A wrong answer sends a short follow up lesson.
See live completion status and a certificate for every person, ready as evidence for CQC.
Any step, in their language, in one tap.
Care teams are diverse and training should not leave anyone behind. On any lesson or question, a staff member taps the language button and the whole step flips into the language they think in. They understand it properly, and your records stay in English.
- One tap flips any lesson or question into their language, instantly.
- Over 60 languages, with no setup and no separate versions to manage.
- Completions and certificates stay in English for your CQC evidence.
Try the language buttons in the preview above.
Built for real learning, not box ticking
Every CareStream course goes further than a lesson and a quiz. These features come as standard on every course, giving your staff a richer way to learn and giving you the evidence to prove it.
Every course is built on recognised UK guidance and cites its sources, from NICE and Skills for Care to the NHS and the legislation itself.
A plain English glossary of the technical terms in each course. A simple way to support every learner, including staff with English as a second language.
A quick knowledge check before the lesson is compared with the final assessment, so every certificate comes with evidence of how much the course actually taught.
After passing, staff record what they will do differently in their day to day work. Their reflection is saved to their training record and shown with their certificate.
A printable one page takeaway of the outcomes, key points and key terms. Perfect for staff files, supervision conversations and the staff room wall.
A printable checklist for managers to confirm skills in practice, with a sign off section. It completes the picture beyond the knowledge assessment.
Wrong answers become lessons, not failures
Most e learning marks an answer wrong and moves on. CareStream does not. Every wrong answer triggers an automatic follow up loop that teaches the point again and rechecks it, so no knowledge gap is left behind.
A wrong answer immediately opens a short lesson explaining the point, so the gap is closed there and then.
A fresh question on the same point checks the lesson has landed. The loop repeats until it has.
Staff move on to the next module and their certificate once they genuinely know the answer, not just after one lucky guess.
Why choose CareStream?
Training built for the care sector, delivered the way busy teams actually learn.
- 90+ care-specific training courses
- Bitesize, engaging lessons your staff actually finish
- Mapped to the Care Certificate & CQC standards
- Available in 60+ languages
- Instant certificate on completion
- Flexible learning, anytime, on any device
- Content kept up to date with UK care regulations
- Time to complete: ~35 min
Frequently asked questions.
Is Admissions, Settling In and Transitions training mandatory in care settings?
How often should staff complete Admissions, Settling In and Transitions training?
Can CareStream deliver Admissions, Settling In and Transitions training in other languages?
Does the training include an assessment?
More training your team may need
More mandatory and role-specific training CareStream delivers to your team, in the hub, in any language. Add any of these to your basket.
Annual CertificateDuty of Candour
This training explains your legal and professional duty to be open and honest with residents and their families when mistakes happen in care. You will learn when the formal Duty of Candour applies, what actions you must take, and how to support residents through difficult conversations. Being transparent builds trust and helps us learn from incidents.
Bulk discounts from 10+ licences
Annual CertificateWhistleblowing
This training explains how to raise concerns about poor practice, risks to residents, or wrongdoing at the Home. You will learn when and how to speak up, what protection you have, and why reporting concerns is part of your duty of care. Speaking up keeps residents safe and maintains high standards of care.
Bulk discounts from 10+ licences
Annual CertificateComplaints Handling
This training covers how we handle complaints at our home, following our Duty of Candour Policy. You will learn when and how to be open with residents and families when things go wrong, how to respond to concerns properly, and how to record and learn from complaints. Handling complaints well protects residents and builds trust.
Bulk discounts from 10+ licences
Annual CertificateWound Care and Dressings
This annual refresher covers the essential knowledge you need about wound care and dressings. You will review how to recognise different wound types, understand when to report concerns, and know the correct procedures for supporting wound care safely. This is the knowledge component only; practical competency must be assessed separately through observation in your daily work.
Bulk discounts from 10+ licences
Annual CertificatePressure Ulcer Categorisation and Tissue Viability Management
This module teaches you how to recognise and categorise pressure ulcers, understand tissue viability principles, and follow our nursing home's procedures for prevention and management. You will learn when to escalate concerns and how to document pressure damage correctly. This knowledge component must be combined with practical competency assessment in your workplace.
Bulk discounts from 10+ licences
Annual CertificateSubcutaneous, Intramuscular and Insulin Injections
This annual refresher covers the safe administration of subcutaneous and intramuscular injections, including insulin, in the nursing home setting. You will review injection sites, techniques, safety procedures and documentation requirements. This module provides the knowledge component only; practical competency must be assessed separately through direct observation.
Bulk discounts from 10+ licences
Give your team admissions, settling in and transitions training that actually sticks.
Add it to your basket, allocate it in seconds, and let the evidence build itself.
Compared
Three ways to train a care team.
These modules are written and kept current by us, so your managers do not have to write or maintain them. We have compared what each approach does rather than naming providers, because products change and this should still be true next year.
| CareStream | A generic e-learning library | A trainer you book | |
|---|---|---|---|
| Try a real lesson and a real question before you buy | |||
| Learning outcomes and time to complete stated up front | |||
| Written lesson sections, each with its own illustration | |||
| Interactive exercises after the lesson that teaches them, in every module | |||
| Assessment in every module, with the key points to revisit | |||
| Taken in any of sixty plus languages | |||
| A wrong answer triggers a follow-up lesson, not just a re-sit | |||
| Practical sign-off by a manager where the subject needs it | |||
| Completion files itself into your training matrix and evidence pack | |||
| Bought one module at a time, with no annual contract |
Generic libraries are often cheaper per learner. They teach a national standard rather than being built, updated and evidenced around the way a CQC-registered service is actually inspected.
Care policies
Every module is written from a policy
If the policy behind it is out of date, the training inherits that. Sixty six policies written for your service, checked against current law and read by a person before they carry your name, from £39.
