Continence Care training that gets your team CQC-ready
- CQC-aligned, mapped to the Care Certificate framework
- Completed in the hub in over 60 languages
- A certificate for every staff member, for your CQC evidence
- A wrong answer triggers a follow-up lesson, so gaps are closed
No subscription needed. Bulk discounts from 10+ licences.
From £25.99 per staff member, one-off. No subscription needed.
Trusted by UK care providers
Specialists in the technology behind it all
The same technology behind the world's best products powers CareStream, so your team's continence care training stays accurate, always up to date with the latest guidance, and is delivered in over 60 languages.
Dignity and Privacy in Continence Care
Every person has the right to dignity and privacy during continence care. Always close doors and curtains, speak quietly and respectfully, and never discuss continence issues where others can hear.
Support each person to remain as independent as possible by encouraging them to do what they can for themselves. Treat continence care as a normal part of personal care, not something embarrassing or shameful.
What is the most important principle when providing continence care?
In the hub, a wrong answer sends the staff member a short follow-up lesson and a fresh question on the same point. They close the gap before they can finish the module, and every attempt is recorded for your CQC evidence.
That is how the training works. Give your whole team the full Continence Care module.
Avg. Duration
About 35 minutes
Certificate
For every staff member
Available Languages (60+)
Course Published by
A clear, practical grounding in continence care.
This training covers how to support people with continence needs in a dignified, person centred way. You will learn how to maintain privacy and independence, manage continence products safely, and follow the care setting's procedures to promote wellbeing and prevent complications.
By the end, your staff will be able to:
- Describe how to provide continence care that respects dignity and promotes independence
- Identify the correct procedures for assessing and managing continence needs in this care setting
- Explain how to use continence products safely and dispose of waste correctly
- Recognise signs of potential problems and when to escalate concerns
- Apply infection control and skin care principles during continence care
A closer look at the continence care module.
The module is built in short, practical sections. Each one teaches a part of the topic, then applies it to a real care scenario and checks understanding before moving on.
Dignity and Privacy in Continence Care
Every person has the right to dignity and privacy during continence care. Always close doors and curtains, speak quietly and respectfully, and never discuss continence issues where others can hear. Support each person to remain as independent as possible by encouraging them to do what they can for themselves. Treat continence care as a normal part of personal care, not something embarrassing or shameful.
Person Centred Continence Assessment
Each person's continence needs are different and can change over time. We assess each person individually and record their needs in their care plan. You must read and follow each person's care plan for continence support. Look for patterns such as times of day when they need support, fluid intake, and any triggers. Report any changes in continence patterns to the nurse or manager immediately as this may indicate infection, illness or medication side effects.
Supporting Independence and Choice
Always encourage and support people to do as much as they can for themselves. Some people can manage their own continence care with reminders or minimal help. Others may need full support. Ask each person how they prefer to be helped and respect their choices about timing where possible. Offer toileting at regular intervals based on their care plan but also respond immediately when someone asks for help. Never make someone wait unnecessarily as this damages dignity and can cause distress.
Using Continence Products Correctly
We use various continence products including pads, pants and bed protection. Always use the correct product and size as specified in each person's care plan. Check and change products regularly according to the care plan, usually every three to four hours and whenever soiled. Never leave someone in a wet or soiled pad as this causes skin damage and infection. Put products on correctly following the manufacturer's instructions to prevent leaks. Always wear gloves and aprons when handling continence products.
Skin Care and Infection Prevention
Good skin care is essential during continence care. Always clean the skin gently with warm water and mild soap or wipes, patting dry thoroughly. Check for redness, soreness, rashes or broken skin every time you provide care. Apply barrier cream as specified in the care plan to protect skin. Wash your hands before and after care and wear fresh gloves and apron for each person. This prevents cross infection. Report any skin problems immediately as pressure sores and infections can develop quickly.
Safe Waste Disposal and Infection Control
Used continence products must be disposed of safely to prevent infection and odours. Place soiled pads and wipes in yellow clinical waste bags, never in general waste bins. Tie bags securely and place in the designated clinical waste bin. Never leave soiled products lying around or in open bins. Clean and disinfect commodes, toilet frames and any equipment after each use. Remove gloves and apron after each person's care and wash your hands thoroughly. This prevents spreading infection between people.
The things your team must remember.
- Always protect dignity and privacy by closing doors and curtains and speaking respectfully during continence care
- Follow each person's individual care plan and report any changes in continence patterns immediately
- Respond promptly to requests for toilet help and never make someone wait unnecessarily
- Check and change continence products every three to four hours and whenever soiled to protect skin
- Wash hands before and after care, wear gloves and aprons, and dispose of waste in yellow clinical waste bags
- Check skin every time and report any redness, soreness or problems immediately to prevent complications
Not a slideshow once a year. Training that sticks.
CareStream delivers continence care training in the hub your team already uses, grounded in best practice and your own policies, so it fits your care setting and not a generic template.
Short teaching sections and a real care scenario, then an assessment that checks understanding.
Staff complete it in over 60 languages, while your records stay in English.
A wrong answer triggers a short follow-up lesson and a fresh question, so the gap is closed.
Automatic reminders at 90, 30 and 7 days, with a live compliance dashboard.
From your dashboard to your team, in the CareStream hub.
Training is delivered in the hub each staff member logs into. You allocate the modules, they complete them in their own language, and you get the completion records and certificates for your CQC evidence, with any gaps closed by automatic follow up training.
Assign Continence Care to each staff member in seconds. No course builder and no setup for each person.
Staff work through the module on any device, in over 60 languages, teaching then checking understanding. A wrong answer sends a short follow up lesson.
See live completion status and a certificate for every person, ready as evidence for CQC.
Any step, in their language, in one tap.
Care teams are diverse and training should not leave anyone behind. On any lesson or question, a staff member taps the language button and the whole step flips into the language they think in. They understand it properly, and your records stay in English.
- One tap flips any lesson or question into their language, instantly.
- Over 60 languages, with no setup and no separate versions to manage.
- Completions and certificates stay in English for your CQC evidence.
Try the language buttons in the preview above.
Built for real learning, not box ticking
Every CareStream course goes further than a lesson and a quiz. These features come as standard on every course, giving your staff a richer way to learn and giving you the evidence to prove it.
Every course is built on recognised UK guidance and cites its sources, from NICE and Skills for Care to the NHS and the legislation itself.
A plain English glossary of the technical terms in each course. A simple way to support every learner, including staff with English as a second language.
A quick knowledge check before the lesson is compared with the final assessment, so every certificate comes with evidence of how much the course actually taught.
After passing, staff record what they will do differently in their day to day work. Their reflection is saved to their training record and shown with their certificate.
A printable one page takeaway of the outcomes, key points and key terms. Perfect for staff files, supervision conversations and the staff room wall.
A printable checklist for managers to confirm skills in practice, with a sign off section. It completes the picture beyond the knowledge assessment.
Wrong answers become lessons, not failures
Most e learning marks an answer wrong and moves on. CareStream does not. Every wrong answer triggers an automatic follow up loop that teaches the point again and rechecks it, so no knowledge gap is left behind.
A wrong answer immediately opens a short lesson explaining the point, so the gap is closed there and then.
A fresh question on the same point checks the lesson has landed. The loop repeats until it has.
Staff move on to the next module and their certificate once they genuinely know the answer, not just after one lucky guess.
Why choose CareStream?
Training built for the care sector, delivered the way busy teams actually learn.
- 90+ care-specific training courses
- Bitesize, engaging lessons your staff actually finish
- Mapped to the Care Certificate & CQC standards
- Available in 60+ languages
- Instant certificate on completion
- Flexible learning, anytime, on any device
- Content kept up to date with UK care regulations
- Time to complete: ~35 min
Frequently asked questions.
Is Continence Care training mandatory in care settings?
How often should staff complete Continence Care training?
Can CareStream deliver Continence Care training in other languages?
Does the training include an assessment?
More training your team may need
More mandatory and role-specific training CareStream delivers to your team, in the hub, in any language. Add any of these to your basket.
Annual CertificateCultural Diversity in Care
This training helps you understand and respect the diverse cultural, religious and personal backgrounds of the people we support. You will learn how to provide person-centred care that honours each individual's identity, beliefs and preferences. This is essential to meeting CQC fundamental standards and ensuring everyone feels valued and respected in our service.
Bulk discounts from 10+ licences
Annual CertificateDementia Awareness
This training helps you understand dementia and how to provide person centred care to residents living with dementia at our home. You will learn to recognise signs of dementia, support residents with dignity and respect, and follow our policies to meet their individual needs.
Bulk discounts from 10+ licences
Annual CertificateMental Health Awareness
This module helps you recognise signs of mental health difficulties in residents and respond with compassion and respect. You will learn how mental health affects wellbeing, how to support residents experiencing distress, and when to seek additional help. Understanding mental health is essential to providing person centred care that maintains dignity.
Bulk discounts from 10+ licences
Annual CertificateOral Health
Good oral health is essential for residents' dignity, comfort, nutrition and overall wellbeing. Poor oral hygiene can lead to pain, infection, difficulty eating and serious health complications. This training covers how to support residents with daily mouth care, recognise oral health problems and work with dental professionals to maintain healthy teeth and gums.
Bulk discounts from 10+ licences
Annual CertificateRecognising the Deteriorating Resident
This training helps you spot when a resident's health is getting worse and know what to do about it. Early recognition of deterioration can save lives. You will learn the signs to watch for, how to check vital signs correctly, and when to escalate concerns following our home's procedures.
Bulk discounts from 10+ licences
Annual CertificateSepsis Awareness
This training helps you recognise the signs of sepsis in residents and respond quickly to save lives. Sepsis is a life-threatening condition triggered by infection that can progress rapidly. You will learn how to spot early warning signs, when to seek urgent medical help, and how to support residents recovering from sepsis.
Bulk discounts from 10+ licences
Give your team continence care training that actually sticks.
Add it to your basket, allocate it in seconds, and let the evidence build itself.
Compared
Three ways to train a care team.
These modules are written and kept current by us, so your managers do not have to write or maintain them. We have compared what each approach does rather than naming providers, because products change and this should still be true next year.
| CareStream | A generic e-learning library | A trainer you book | |
|---|---|---|---|
| Try a real lesson and a real question before you buy | |||
| Learning outcomes and time to complete stated up front | |||
| Written lesson sections, each with its own illustration | |||
| Interactive exercises after the lesson that teaches them, in every module | |||
| Assessment in every module, with the key points to revisit | |||
| Taken in any of sixty plus languages | |||
| A wrong answer triggers a follow-up lesson, not just a re-sit | |||
| Practical sign-off by a manager where the subject needs it | |||
| Completion files itself into your training matrix and evidence pack | |||
| Bought one module at a time, with no annual contract |
Generic libraries are often cheaper per learner. They teach a national standard rather than being built, updated and evidenced around the way a CQC-registered service is actually inspected.
Care policies
Every module is written from a policy
If the policy behind it is out of date, the training inherits that. Sixty six policies written for your service, checked against current law and read by a person before they carry your name, from £39.
