Continence Care training that gets your team CQC-ready
- CQC-aligned, mapped to the Care Certificate framework
- Completed in the hub in over 60 languages
- A certificate for every staff member, for your CQC evidence
- A wrong answer triggers a follow-up lesson, so gaps are closed
From £25.99 per staff member, one-off. No subscription needed.
Specialists in the technology behind it all
The same AI and technology behind the world's best products powers CareStream, so your team's continence care training stays accurate, always up to date with the latest guidance, and is delivered in over 60 languages.
Dignity and Privacy in Continence Care
Every person has the right to dignity and privacy during continence care. Always close doors and curtains, speak quietly and respectfully, and never discuss continence issues where others can hear. Support each person to remain as independent as possible by encouraging them to do what they can for themselves. Treat continence care as a normal part of personal care, not something embarrassing or shameful.
What is the most important principle when providing continence care?
The correct answer is “Protecting the person's dignity and privacy at all times”. In the full module, a wrong answer triggers a short follow-up lesson and a fresh question, so the gap is always closed before completion.
That is how the training works. Give your whole team the full Continence Care module.
What This Training Covers
A clear, practical grounding in continence care.
This training covers how to support people with continence needs in a dignified, person centred way. You will learn how to maintain privacy and independence, manage continence products safely, and follow the care setting's procedures to promote wellbeing and prevent complications.
Learning Outcomes
By the end, your staff will be able to:
What Your Team Will Learn
A closer look at the continence care module.
The module is built in short, practical sections. Each one teaches a part of the topic, then applies it to a real care scenario and checks understanding before moving on.
Dignity and Privacy in Continence Care
Every person has the right to dignity and privacy during continence care. Always close doors and curtains, speak quietly and respectfully, and never discuss continence issues where others can hear. Support each person to remain as independent as possible by encouraging them to do what they can for themselves. Treat continence care as a normal part of personal care, not something embarrassing or shameful.
Person Centred Continence Assessment
Each person's continence needs are different and can change over time. We assess each person individually and record their needs in their care plan. You must read and follow each person's care plan for continence support. Look for patterns such as times of day when they need support, fluid intake, and any triggers. Report any changes in continence patterns to the nurse or manager immediately as this may indicate infection, illness or medication side effects.
Supporting Independence and Choice
Always encourage and support people to do as much as they can for themselves. Some people can manage their own continence care with reminders or minimal help. Others may need full support. Ask each person how they prefer to be helped and respect their choices about timing where possible. Offer toileting at regular intervals based on their care plan but also respond immediately when someone asks for help. Never make someone wait unnecessarily as this damages dignity and can cause distress.
Using Continence Products Correctly
We use various continence products including pads, pants and bed protection. Always use the correct product and size as specified in each person's care plan. Check and change products regularly according to the care plan, usually every three to four hours and whenever soiled. Never leave someone in a wet or soiled pad as this causes skin damage and infection. Put products on correctly following the manufacturer's instructions to prevent leaks. Always wear gloves and aprons when handling continence products.
Skin Care and Infection Prevention
Good skin care is essential during continence care. Always clean the skin gently with warm water and mild soap or wipes, patting dry thoroughly. Check for redness, soreness, rashes or broken skin every time you provide care. Apply barrier cream as specified in the care plan to protect skin. Wash your hands before and after care and wear fresh gloves and apron for each person. This prevents cross infection. Report any skin problems immediately as pressure sores and infections can develop quickly.
Safe Waste Disposal and Infection Control
Used continence products must be disposed of safely to prevent infection and odours. Place soiled pads and wipes in yellow clinical waste bags, never in general waste bins. Tie bags securely and place in the designated clinical waste bin. Never leave soiled products lying around or in open bins. Clean and disinfect commodes, toilet frames and any equipment after each use. Remove gloves and apron after each person's care and wash your hands thoroughly. This prevents spreading infection between people.
Key Points Covered
The things your team must remember.
- Always protect dignity and privacy by closing doors and curtains and speaking respectfully during continence care
- Follow each person's individual care plan and report any changes in continence patterns immediately
- Respond promptly to requests for toilet help and never make someone wait unnecessarily
- Check and change continence products every three to four hours and whenever soiled to protect skin
- Wash hands before and after care, wear gloves and aprons, and dispose of waste in yellow clinical waste bags
- Check skin every time and report any redness, soreness or problems immediately to prevent complications
Who and how often
Continence Care is refreshed every year, for the staff in your care setting whose roles require it.
CQC and standards
Supports the training evidence CQC expects to see for a well-run, safe care setting.
How CareStream Delivers It
Not a slideshow once a year. Training that sticks.
CareStream delivers continence care training in the hub your team already uses, grounded in best practice and your own policies, so it fits your care setting and not a generic template.
Teach, then assess
Short teaching sections and a real care scenario, then an assessment that checks understanding.
In any language
Staff complete it in over 60 languages, while your records stay in English.
Learn and retry
A wrong answer triggers a short follow-up lesson and a fresh question, so the gap is closed.
Renewals handled
Automatic reminders at 90, 30 and 7 days, with a live compliance dashboard.
How your team gets trained
From your dashboard to your team, in the CareStream hub.
Training is delivered in the hub each staff member logs into. You allocate the modules, they complete them in their own language, and you get the completion records and certificates for your CQC evidence, with any gaps closed by automatic follow up training.
- 01
Buy and allocate
Assign Continence Care to each staff member in seconds. No course builder and no setup for each person.
- 02
They complete it in the hub
Staff work through the module on any device, in over 60 languages, teaching then checking understanding. A wrong answer sends a short follow up lesson.
- 03
You track it
See live completion status and a certificate for every person, ready as evidence for CQC.
Safeguarding Adults
Continence Care
Moving & Handling of People
Infection Prevention & Control
In every language
Any step, in their language, in one tap.
Care teams are diverse and training should not leave anyone behind. On any lesson or question, a staff member taps the language button and the whole step flips into the language they think in. They understand it properly, and your records stay in English.
- One tap flips any lesson or question into their language, instantly.
- Over 60 languages, with no setup and no separate versions to manage.
- Completions and certificates stay in English for your CQC evidence.
Try the language button in the preview, or see every language
Continence Care
Learning: what to read first
About 35 minThis training covers how to support people with continence needs in a dignified, person centred way. You will learn how to maintain privacy and independence, manage continence products safely, and follow the care setting's procedures to promote wellbeing and prevent complications.
Built for real learning, not box ticking
Every CareStream course goes further than a lesson and a quiz. These features come as standard on every course, giving your staff a richer way to learn and giving you the evidence to prove it.
References and further reading
Every course is built on recognised UK guidance and cites its sources, from NICE and Skills for Care to the NHS and the legislation itself.
Key terms explained
A plain English glossary of the technical terms in each course. A simple way to support every learner, including staff with English as a second language.
Measured learning gain
A quick knowledge check before the lesson is compared with the final assessment, so every certificate comes with evidence of how much the course actually taught.
Reflective practice
After passing, staff record what they will do differently in their day to day work. Their reflection is saved to their training record and shown with their certificate.
A course summary to keep
A printable one page takeaway of the outcomes, key points and key terms. Perfect for staff files, supervision conversations and the staff room wall.
Observed competency checklist
A printable checklist for managers to confirm skills in practice, with a sign off section. It completes the picture beyond the knowledge assessment.
Wrong answers become lessons, not failures
Most e learning marks an answer wrong and moves on. CareStream does not. Every wrong answer triggers an automatic follow up loop that teaches the point again and rechecks it, so no knowledge gap is left behind.
Instant lesson and feedback
A wrong answer immediately opens a short lesson explaining the point, so the gap is closed there and then.
Targeted follow up question
A fresh question on the same point checks the lesson has landed. The loop repeats until it has.
Progress only when understood
Staff move on to the next module and their certificate once they genuinely know the answer, not just after one lucky guess.
Why choose CareStream?
Training built for the care sector, delivered the way busy teams actually learn.
Time to complete: ~35 min
FAQs
Frequently asked questions.
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Give your team continence care training that actually sticks.
See how CareStream delivers your mandatory training in the hub, in any language.