Chaperoning training that gets your team CQC-ready
- CQC-aligned, mapped to the Care Certificate framework
- Completed in the hub in over 60 languages
- A certificate for every staff member, for your CQC evidence
- A wrong answer triggers a follow-up lesson, so gaps are closed
No subscription needed. Bulk discounts from 10+ licences.
From £25.99 per staff member, one-off. No subscription needed.
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The same technology behind the world's best products powers CareStream, so your team's chaperoning training stays accurate, always up to date with the latest guidance, and is delivered in over 60 languages.
What is a Chaperone and When is One Needed
A chaperone is a trained member of staff who stays in the room during an intimate examination to protect the patient and the clinician. Intimate examinations include cervical screening, breast checks, abdominal examinations, testicular or rectal checks, contraceptive implants, catheterisation, and skin checks in private areas.
Our practice policy requires that a chaperone is offered for every intimate examination, regardless of the gender of the patient or the clinician. A trained chaperone is different from a friend or relative who may accompany the patient.
According to our practice policy, when must a chaperone be offered to a patient?
In the hub, a wrong answer sends the staff member a short follow-up lesson and a fresh question on the same point. They close the gap before they can finish the module, and every attempt is recorded for your CQC evidence.
That is how the training works. Give your whole team the full Chaperoning module.
Avg. Duration
About 35 minutes
Certificate
For every staff member
Available Languages (60+)
Course Published by
A clear, practical grounding in chaperoning.
This training ensures all practice staff understand when and how to offer a chaperone during intimate examinations, how to act as a trained chaperone, and why this protects both patients and clinicians. It covers our practice chaperone policy, consent, documentation, and what to do when concerns arise.
By the end, your staff will be able to:
- Identify when an intimate examination requires a chaperone to be offered and how to offer one appropriately
- Describe the role and responsibilities of a trained chaperone during an examination
- Explain how to obtain and document valid consent for examinations and chaperone presence
- Recognise situations requiring extra sensitivity such as children, vulnerable adults, or patients with trauma history
- Apply the correct procedure when a chaperone is unavailable or when concerns arise during an examination
A closer look at the chaperoning module.
The module is built in short, practical sections. Each one teaches a part of the topic, then applies it to a real care scenario and checks understanding before moving on.
What is a Chaperone and When is One Needed
A chaperone is a trained member of staff who stays in the room during an intimate examination to protect the patient and the clinician. Intimate examinations include cervical screening, breast checks, abdominal examinations, testicular or rectal checks, contraceptive implants, catheterisation, and skin checks in private areas. Our practice policy requires that a chaperone is offered for every intimate examination, regardless of the gender of the patient or the clinician. A trained chaperone is different from a friend or relative who may accompany the patient.
Offering a Chaperone and Obtaining Consent
The clinician must offer a chaperone as a routine part of preparing for an intimate examination, explaining clearly what the examination involves. The patient has the right to accept or decline the chaperone. The clinician also has the right to decline to proceed without a chaperone and can offer to rebook or refer instead. Whatever the patient decides, the offer and the response must be recorded in the clinical notes using our practice templates and codes. Valid consent means the patient understands what will happen, why it is needed, and freely agrees.
The Role of the Chaperone During the Examination
A trained chaperone must remain present throughout the entire examination, positioned where they can see what is happening. The chaperone should be attentive and ready to reassure the patient or speak up if something concerns them, not a passive presence. The chaperone helps preserve the patient's dignity by assisting with curtains, drapes, and positioning, and ensures the patient stays warm and covered as much as possible. The chaperone should not leave the room during the examination or be distracted by other tasks.
Sensitivity to Individual Patient Needs
Some patients need extra care and sensitivity during intimate examinations. This includes children and young people, adults who may lack capacity to consent, patients with a history of trauma or abuse, and those with cultural or religious needs such as preferring a chaperone of a particular gender. Our practice must make reasonable adjustments under the Equality Act 2010. If a patient needs an interpreter, the interpreter should not also act as the chaperone. Always consider what will help the patient feel safe and maintain their dignity.
When a Trained Chaperone is Not Available
In small branch surgeries, single handed sessions, out of hours, or during home visits, a trained chaperone may not be available. In these situations, the clinician should still offer a chaperone and explain the situation honestly to the patient. The patient may choose to bring a friend or relative, but this is an informal chaperone and does not provide the same protection. The clinician may decide to postpone the examination and rebook, or to proceed only if it is urgent and the patient consents. All decisions and the reasons must be clearly documented.
Speaking Up and Raising Concerns
If a chaperone ever witnesses something during an examination that worries them or does not seem right, they have a duty to speak up. This might include the clinician not explaining what they are doing, the patient appearing distressed or not consenting, or any behaviour that seems inappropriate. The chaperone should raise the concern immediately if the patient is at risk, or report it afterwards to the practice safeguarding lead or practice manager. Our practice has clear routes for raising concerns and will support staff who speak up. This is part of our duty to protect patients and maintain safe care.
The things your team must remember.
- A chaperone must be offered for every intimate examination regardless of patient or clinician gender, and the offer and response must be documented
- A trained chaperone stays present throughout the examination, positioned to see what is happening, and helps preserve patient dignity
- Patients have the right to decline a chaperone, and clinicians have the right to decline to proceed without one
- Extra sensitivity is needed for children, vulnerable adults, patients with trauma history, and those with cultural or religious needs
- When a trained chaperone is unavailable, explain the situation honestly, document it clearly, and consider rebooking
- Chaperones have a duty to speak up and report any concerns about patient safety or inappropriate practice
Not a slideshow once a year. Training that sticks.
CareStream delivers chaperoning training in the hub your team already uses, grounded in best practice and your own policies, so it fits your care setting and not a generic template.
Short teaching sections and a real care scenario, then an assessment that checks understanding.
Staff complete it in over 60 languages, while your records stay in English.
A wrong answer triggers a short follow-up lesson and a fresh question, so the gap is closed.
Automatic reminders at 90, 30 and 7 days, with a live compliance dashboard.
From your dashboard to your team, in the CareStream hub.
Training is delivered in the hub each staff member logs into. You allocate the modules, they complete them in their own language, and you get the completion records and certificates for your CQC evidence, with any gaps closed by automatic follow up training.
Assign Chaperoning to each staff member in seconds. No course builder and no setup for each person.
Staff work through the module on any device, in over 60 languages, teaching then checking understanding. A wrong answer sends a short follow up lesson.
See live completion status and a certificate for every person, ready as evidence for CQC.
Any step, in their language, in one tap.
Care teams are diverse and training should not leave anyone behind. On any lesson or question, a staff member taps the language button and the whole step flips into the language they think in. They understand it properly, and your records stay in English.
- One tap flips any lesson or question into their language, instantly.
- Over 60 languages, with no setup and no separate versions to manage.
- Completions and certificates stay in English for your CQC evidence.
Try the language buttons in the preview above.
Built for real learning, not box ticking
Every CareStream course goes further than a lesson and a quiz. These features come as standard on every course, giving your staff a richer way to learn and giving you the evidence to prove it.
Every course is built on recognised UK guidance and cites its sources, from NICE and Skills for Care to the NHS and the legislation itself.
A plain English glossary of the technical terms in each course. A simple way to support every learner, including staff with English as a second language.
A quick knowledge check before the lesson is compared with the final assessment, so every certificate comes with evidence of how much the course actually taught.
After passing, staff record what they will do differently in their day to day work. Their reflection is saved to their training record and shown with their certificate.
A printable one page takeaway of the outcomes, key points and key terms. Perfect for staff files, supervision conversations and the staff room wall.
A printable checklist for managers to confirm skills in practice, with a sign off section. It completes the picture beyond the knowledge assessment.
Wrong answers become lessons, not failures
Most e learning marks an answer wrong and moves on. CareStream does not. Every wrong answer triggers an automatic follow up loop that teaches the point again and rechecks it, so no knowledge gap is left behind.
A wrong answer immediately opens a short lesson explaining the point, so the gap is closed there and then.
A fresh question on the same point checks the lesson has landed. The loop repeats until it has.
Staff move on to the next module and their certificate once they genuinely know the answer, not just after one lucky guess.
Why choose CareStream?
Training built for the care sector, delivered the way busy teams actually learn.
- 90+ care-specific training courses
- Bitesize, engaging lessons your staff actually finish
- Mapped to the Care Certificate & CQC standards
- Available in 60+ languages
- Instant certificate on completion
- Flexible learning, anytime, on any device
- Content kept up to date with UK care regulations
- Time to complete: ~35 min
Frequently asked questions.
Is Chaperoning training mandatory in care settings?
How often should staff complete Chaperoning training?
Can CareStream deliver Chaperoning training in other languages?
Does the training include an assessment?
More training your team may need
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Bulk discounts from 10+ licences
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Annual CertificateComplaints Handling
This training covers how we handle complaints at our home, following our Duty of Candour Policy. You will learn when and how to be open with residents and families when things go wrong, how to respond to concerns properly, and how to record and learn from complaints. Handling complaints well protects residents and builds trust.
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Annual CertificateTelephone Triage and Care Navigation
This training explains how our practice assesses patient requests by telephone and directs them to the right service or professional. You will learn the difference between care navigation (signposting patients to appropriate services) and clinical triage (assessing urgency and need), how to work safely within your role boundaries, and how to ensure fair access for all patients including those who struggle with telephone or digital systems.
Bulk discounts from 10+ licences
Give your team chaperoning training that actually sticks.
Add it to your basket, allocate it in seconds, and let the evidence build itself.
Compared
Three ways to train a care team.
These modules are written and kept current by us, so your managers do not have to write or maintain them. We have compared what each approach does rather than naming providers, because products change and this should still be true next year.
| CareStream | A generic e-learning library | A trainer you book | |
|---|---|---|---|
| Try a real lesson and a real question before you buy | |||
| Learning outcomes and time to complete stated up front | |||
| Written lesson sections, each with its own illustration | |||
| Interactive exercises after the lesson that teaches them, in every module | |||
| Assessment in every module, with the key points to revisit | |||
| Taken in any of sixty plus languages | |||
| A wrong answer triggers a follow-up lesson, not just a re-sit | |||
| Practical sign-off by a manager where the subject needs it | |||
| Completion files itself into your training matrix and evidence pack | |||
| Bought one module at a time, with no annual contract |
Generic libraries are often cheaper per learner. They teach a national standard rather than being built, updated and evidenced around the way a CQC-registered service is actually inspected.
Care policies
Every module is written from a policy
If the policy behind it is out of date, the training inherits that. Sixty six policies written for your service, checked against current law and read by a person before they carry your name, from £39.
