Bereavement and Family Support training that gets your team CQC-ready
- CQC-aligned, mapped to the Care Certificate framework
- Completed in the hub in over 60 languages
- A certificate for every staff member, for your CQC evidence
- A wrong answer triggers a follow-up lesson, so gaps are closed
From £25.99 per staff member, one-off. No subscription needed.
Specialists in the technology behind it all
The same AI and technology behind the world's best products powers CareStream, so your team's bereavement and family support training stays accurate, always up to date with the latest guidance, and is delivered in over 60 languages.
The Hospice Approach to Family Support
In hospice care, we support the whole family, not just the patient. This means our care begins when someone is first admitted and continues long after their death. Everyone in our hospice has a role in supporting families, whether you are a nurse, healthcare assistant, volunteer, receptionist or member of another team. Families often form the strongest bonds with the person who makes their tea, helps wash their loved one, or greets them warmly each day.
What does it mean that in hospice care the unit of care is the whole family?
The correct answer is “We support the patient and their family, carers and loved ones, not just the patient alone”. In the full module, a wrong answer triggers a short follow-up lesson and a fresh question, so the gap is always closed before completion.
That is how the training works. Give your whole team the full Bereavement and Family Support module.
What This Training Covers
A clear, practical grounding in bereavement and family support.
This training equips you to support families, carers and loved ones before, during and after the death of someone in our care. In hospice care, the family is part of the unit of care, and our support continues through bereavement. You will learn how to provide compassionate support at every stage, recognise different grief responses, and know when specialist help is needed.
Learning Outcomes
By the end, your staff will be able to:
What Your Team Will Learn
A closer look at the bereavement and family support module.
The module is built in short, practical sections. Each one teaches a part of the topic, then applies it to a real care scenario and checks understanding before moving on.
The Hospice Approach to Family Support
In hospice care, we support the whole family, not just the patient. This means our care begins when someone is first admitted and continues long after their death. Everyone in our hospice has a role in supporting families, whether you are a nurse, healthcare assistant, volunteer, receptionist or member of another team. Families often form the strongest bonds with the person who makes their tea, helps wash their loved one, or greets them warmly each day.
Understanding Grief and Loss
Grief is the natural response to losing someone we love. People grieve in different ways and there is no single right way to do it. Some people cry openly, others become quiet or angry, and some seem to carry on as normal for a while. Anticipatory grief means families start grieving before the death happens, when they know someone is dying. Understanding this helps us recognise that the wife sitting silently by the bedside or the daughter asking the same questions repeatedly may already be deep in grief.
Supporting Families During the Dying Phase
How we support families in the hours and days before a death shapes what they will remember forever. This means preparing them gently for what is coming, explaining changes in breathing or skin colour so these are less frightening, and creating space for last conversations and goodbyes. It means asking if they want faith or spiritual support, whether children should be included, and whether they would like to lie beside their loved one or hold their hand. Small acts of kindness at this time are deeply remembered.
Care Immediately After Death
What happens in the first minutes and hours after someone dies is a crucial part of bereavement support. Families need unhurried time at the bedside. When we wash and dress the person who has died with dignity, brush their hair the way the family likes it, and allow time for rituals, prayers or simply sitting together, we are giving the family something they will hold onto forever. Practical matters like certification and belongings must be handled sensitively, not rushed.
The Bereavement Pathway and Ongoing Support
Our support does not end when someone dies. We follow a structured bereavement pathway that includes contact in the days and weeks after the death, assessment of who may be at higher risk of complicated grief, and a tiered offer of support. This ranges from a sympathy card or phone call, through support groups and memorial services, to one to one counselling for those with complex needs. We also recognise that some grief is disenfranchised, meaning it is not openly acknowledged, such as the grief of a friend, ex partner or someone whose relationship was not recognised by others.
Supporting Yourself and Your Colleagues
Working in a hospice means you are repeatedly exposed to death and loss. This can affect you deeply, even when you love your work. Looking after yourself is not a luxury, it is essential so you can continue to provide compassionate care. This means using clinical supervision, attending debriefs after difficult deaths, talking to colleagues, and recognising when you need support. It also means being kind to yourself and understanding that feeling sad, tired or affected by a death is a normal human response, not a sign of weakness.
Key Points Covered
The things your team must remember.
- In hospice care, the family is part of the unit of care and everyone has a role in supporting them
- Grief is individual and there is no right way to grieve; anger, silence and tears are all normal responses
- How we support families during the dying phase and immediately after death is deeply remembered
- Our bereavement pathway provides tiered support from initial contact through to specialist counselling for complex needs
- Recognise when someone needs specialist help, such as signs of complicated grief or risk to safety
- Look after yourself and use supervision, debriefs and peer support because repeated exposure to loss affects you too
Who and how often
Bereavement and Family Support is refreshed every year, for the staff in your care setting whose roles require it.
CQC and standards
Supports the training evidence CQC expects to see for a well-run, safe care setting.
How CareStream Delivers It
Not a slideshow once a year. Training that sticks.
CareStream delivers bereavement and family support training in the hub your team already uses, grounded in best practice and your own policies, so it fits your care setting and not a generic template.
Teach, then assess
Short teaching sections and a real care scenario, then an assessment that checks understanding.
In any language
Staff complete it in over 60 languages, while your records stay in English.
Learn and retry
A wrong answer triggers a short follow-up lesson and a fresh question, so the gap is closed.
Renewals handled
Automatic reminders at 90, 30 and 7 days, with a live compliance dashboard.
How your team gets trained
From your dashboard to your team, in the CareStream hub.
Training is delivered in the hub each staff member logs into. You allocate the modules, they complete them in their own language, and you get the completion records and certificates for your CQC evidence, with any gaps closed by automatic follow up training.
- 01
Buy and allocate
Assign Bereavement and Family Support to each staff member in seconds. No course builder and no setup for each person.
- 02
They complete it in the hub
Staff work through the module on any device, in over 60 languages, teaching then checking understanding. A wrong answer sends a short follow up lesson.
- 03
You track it
See live completion status and a certificate for every person, ready as evidence for CQC.
Safeguarding Adults
Bereavement and Family Support
Moving & Handling of People
Infection Prevention & Control
In every language
Any step, in their language, in one tap.
Care teams are diverse and training should not leave anyone behind. On any lesson or question, a staff member taps the language button and the whole step flips into the language they think in. They understand it properly, and your records stay in English.
- One tap flips any lesson or question into their language, instantly.
- Over 60 languages, with no setup and no separate versions to manage.
- Completions and certificates stay in English for your CQC evidence.
Try the language button in the preview, or see every language
Bereavement and Family Support
Learning: what to read first
About 35 minThis training equips you to support families, carers and loved ones before, during and after the death of someone in our care. In hospice care, the family is part of the unit of care, and our support continues through bereavement. You will learn how to provide compassionate support at every stage, recognise different grief responses, and know when specialist help is needed.
Built for real learning, not box ticking
Every CareStream course goes further than a lesson and a quiz. These features come as standard on every course, giving your staff a richer way to learn and giving you the evidence to prove it.
References and further reading
Every course is built on recognised UK guidance and cites its sources, from NICE and Skills for Care to the NHS and the legislation itself.
Key terms explained
A plain English glossary of the technical terms in each course. A simple way to support every learner, including staff with English as a second language.
Measured learning gain
A quick knowledge check before the lesson is compared with the final assessment, so every certificate comes with evidence of how much the course actually taught.
Reflective practice
After passing, staff record what they will do differently in their day to day work. Their reflection is saved to their training record and shown with their certificate.
A course summary to keep
A printable one page takeaway of the outcomes, key points and key terms. Perfect for staff files, supervision conversations and the staff room wall.
Observed competency checklist
A printable checklist for managers to confirm skills in practice, with a sign off section. It completes the picture beyond the knowledge assessment.
Wrong answers become lessons, not failures
Most e learning marks an answer wrong and moves on. CareStream does not. Every wrong answer triggers an automatic follow up loop that teaches the point again and rechecks it, so no knowledge gap is left behind.
Instant lesson and feedback
A wrong answer immediately opens a short lesson explaining the point, so the gap is closed there and then.
Targeted follow up question
A fresh question on the same point checks the lesson has landed. The loop repeats until it has.
Progress only when understood
Staff move on to the next module and their certificate once they genuinely know the answer, not just after one lucky guess.
Why choose CareStream?
Training built for the care sector, delivered the way busy teams actually learn.
Time to complete: ~35 min
FAQs
Frequently asked questions.
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Give your team bereavement and family support training that actually sticks.
See how CareStream delivers your mandatory training in the hub, in any language.