Bereavement and Family Support training that gets your team CQC-ready
- CQC-aligned, mapped to the Care Certificate framework
- Completed in the hub in over 60 languages
- A certificate for every staff member, for your CQC evidence
- A wrong answer triggers a follow-up lesson, so gaps are closed
No subscription needed. Bulk discounts from 10+ licences.
From £25.99 per staff member, one-off. No subscription needed.
Trusted by UK care providers
Specialists in the technology behind it all
The same technology behind the world's best products powers CareStream, so your team's bereavement and family support training stays accurate, always up to date with the latest guidance, and is delivered in over 60 languages.
The Hospice Approach to Family Support
In hospice care, we support the whole family, not just the patient. This means our care begins when someone is first admitted and continues long after their death.
Everyone in our hospice has a role in supporting families, whether you are a nurse, healthcare assistant, volunteer, receptionist or member of another team. Families often form the strongest bonds with the person who makes their tea, helps wash their loved one, or greets them warmly each day.
What does it mean that in hospice care the unit of care is the whole family?
In the hub, a wrong answer sends the staff member a short follow-up lesson and a fresh question on the same point. They close the gap before they can finish the module, and every attempt is recorded for your CQC evidence.
That is how the training works. Give your whole team the full Bereavement and Family Support module.
Avg. Duration
About 35 minutes
Certificate
For every staff member
Available Languages (60+)
Course Published by
A clear, practical grounding in bereavement and family support.
This training equips you to support families, carers and loved ones before, during and after the death of someone in our care. In hospice care, the family is part of the unit of care, and our support continues through bereavement. You will learn how to provide compassionate support at every stage, recognise different grief responses, and know when specialist help is needed.
By the end, your staff will be able to:
- Describe the hospice approach to supporting families from admission through bereavement
- Recognise different types of grief and how people experience loss differently
- Apply compassionate communication skills when supporting families before and after a death
- Identify when a bereaved person may need specialist bereavement support or referral
- Explain your role in the bereavement pathway and how to care for yourself when repeatedly exposed to loss
A closer look at the bereavement and family support module.
The module is built in short, practical sections. Each one teaches a part of the topic, then applies it to a real care scenario and checks understanding before moving on.
The Hospice Approach to Family Support
In hospice care, we support the whole family, not just the patient. This means our care begins when someone is first admitted and continues long after their death. Everyone in our hospice has a role in supporting families, whether you are a nurse, healthcare assistant, volunteer, receptionist or member of another team. Families often form the strongest bonds with the person who makes their tea, helps wash their loved one, or greets them warmly each day.
Understanding Grief and Loss
Grief is the natural response to losing someone we love. People grieve in different ways and there is no single right way to do it. Some people cry openly, others become quiet or angry, and some seem to carry on as normal for a while. Anticipatory grief means families start grieving before the death happens, when they know someone is dying. Understanding this helps us recognise that the wife sitting silently by the bedside or the daughter asking the same questions repeatedly may already be deep in grief.
Supporting Families During the Dying Phase
How we support families in the hours and days before a death shapes what they will remember forever. This means preparing them gently for what is coming, explaining changes in breathing or skin colour so these are less frightening, and creating space for last conversations and goodbyes. It means asking if they want faith or spiritual support, whether children should be included, and whether they would like to lie beside their loved one or hold their hand. Small acts of kindness at this time are deeply remembered.
Care Immediately After Death
What happens in the first minutes and hours after someone dies is a crucial part of bereavement support. Families need unhurried time at the bedside. When we wash and dress the person who has died with dignity, brush their hair the way the family likes it, and allow time for rituals, prayers or simply sitting together, we are giving the family something they will hold onto forever. Practical matters like certification and belongings must be handled sensitively, not rushed.
The Bereavement Pathway and Ongoing Support
Our support does not end when someone dies. We follow a structured bereavement pathway that includes contact in the days and weeks after the death, assessment of who may be at higher risk of complicated grief, and a tiered offer of support. This ranges from a sympathy card or phone call, through support groups and memorial services, to one to one counselling for those with complex needs. We also recognise that some grief is disenfranchised, meaning it is not openly acknowledged, such as the grief of a friend, ex partner or someone whose relationship was not recognised by others.
Supporting Yourself and Your Colleagues
Working in a hospice means you are repeatedly exposed to death and loss. This can affect you deeply, even when you love your work. Looking after yourself is not a luxury, it is essential so you can continue to provide compassionate care. This means using clinical supervision, attending debriefs after difficult deaths, talking to colleagues, and recognising when you need support. It also means being kind to yourself and understanding that feeling sad, tired or affected by a death is a normal human response, not a sign of weakness.
The things your team must remember.
- In hospice care, the family is part of the unit of care and everyone has a role in supporting them
- Grief is individual and there is no right way to grieve; anger, silence and tears are all normal responses
- How we support families during the dying phase and immediately after death is deeply remembered
- Our bereavement pathway provides tiered support from initial contact through to specialist counselling for complex needs
- Recognise when someone needs specialist help, such as signs of complicated grief or risk to safety
- Look after yourself and use supervision, debriefs and peer support because repeated exposure to loss affects you too
Not a slideshow once a year. Training that sticks.
CareStream delivers bereavement and family support training in the hub your team already uses, grounded in best practice and your own policies, so it fits your care setting and not a generic template.
Short teaching sections and a real care scenario, then an assessment that checks understanding.
Staff complete it in over 60 languages, while your records stay in English.
A wrong answer triggers a short follow-up lesson and a fresh question, so the gap is closed.
Automatic reminders at 90, 30 and 7 days, with a live compliance dashboard.
From your dashboard to your team, in the CareStream hub.
Training is delivered in the hub each staff member logs into. You allocate the modules, they complete them in their own language, and you get the completion records and certificates for your CQC evidence, with any gaps closed by automatic follow up training.
Assign Bereavement and Family Support to each staff member in seconds. No course builder and no setup for each person.
Staff work through the module on any device, in over 60 languages, teaching then checking understanding. A wrong answer sends a short follow up lesson.
See live completion status and a certificate for every person, ready as evidence for CQC.
Any step, in their language, in one tap.
Care teams are diverse and training should not leave anyone behind. On any lesson or question, a staff member taps the language button and the whole step flips into the language they think in. They understand it properly, and your records stay in English.
- One tap flips any lesson or question into their language, instantly.
- Over 60 languages, with no setup and no separate versions to manage.
- Completions and certificates stay in English for your CQC evidence.
Try the language buttons in the preview above.
Built for real learning, not box ticking
Every CareStream course goes further than a lesson and a quiz. These features come as standard on every course, giving your staff a richer way to learn and giving you the evidence to prove it.
Every course is built on recognised UK guidance and cites its sources, from NICE and Skills for Care to the NHS and the legislation itself.
A plain English glossary of the technical terms in each course. A simple way to support every learner, including staff with English as a second language.
A quick knowledge check before the lesson is compared with the final assessment, so every certificate comes with evidence of how much the course actually taught.
After passing, staff record what they will do differently in their day to day work. Their reflection is saved to their training record and shown with their certificate.
A printable one page takeaway of the outcomes, key points and key terms. Perfect for staff files, supervision conversations and the staff room wall.
A printable checklist for managers to confirm skills in practice, with a sign off section. It completes the picture beyond the knowledge assessment.
Wrong answers become lessons, not failures
Most e learning marks an answer wrong and moves on. CareStream does not. Every wrong answer triggers an automatic follow up loop that teaches the point again and rechecks it, so no knowledge gap is left behind.
A wrong answer immediately opens a short lesson explaining the point, so the gap is closed there and then.
A fresh question on the same point checks the lesson has landed. The loop repeats until it has.
Staff move on to the next module and their certificate once they genuinely know the answer, not just after one lucky guess.
Why choose CareStream?
Training built for the care sector, delivered the way busy teams actually learn.
- 90+ care-specific training courses
- Bitesize, engaging lessons your staff actually finish
- Mapped to the Care Certificate & CQC standards
- Available in 60+ languages
- Instant certificate on completion
- Flexible learning, anytime, on any device
- Content kept up to date with UK care regulations
- Time to complete: ~35 min
Frequently asked questions.
Is Bereavement and Family Support training mandatory in care settings?
How often should staff complete Bereavement and Family Support training?
Can CareStream deliver Bereavement and Family Support training in other languages?
Does the training include an assessment?
More training your team may need
More mandatory and role-specific training CareStream delivers to your team, in the hub, in any language. Add any of these to your basket.
Annual CertificateCultural Diversity in Care
This training helps you understand and respect the diverse cultural, religious and personal backgrounds of the people we support. You will learn how to provide person-centred care that honours each individual's identity, beliefs and preferences. This is essential to meeting CQC fundamental standards and ensuring everyone feels valued and respected in our service.
Bulk discounts from 10+ licences
Annual CertificateDementia Awareness
This training helps you understand dementia and how to provide person centred care to residents living with dementia at our home. You will learn to recognise signs of dementia, support residents with dignity and respect, and follow our policies to meet their individual needs.
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Annual CertificateMental Health Awareness
This module helps you recognise signs of mental health difficulties in residents and respond with compassion and respect. You will learn how mental health affects wellbeing, how to support residents experiencing distress, and when to seek additional help. Understanding mental health is essential to providing person centred care that maintains dignity.
Bulk discounts from 10+ licences
Annual CertificateChildren’s Palliative Care
This training prepares you to provide skilled, compassionate care to children and young people with life-limiting conditions and their families in our children's hospice. You will learn how to support the whole family through living, dying and bereavement, combining clinical excellence with play, joy and ordinary childhood. This is the foundation of everything we do here.
Bulk discounts from 10+ licences
Annual CertificateSurgical Safety and the WHO Checklist
This training ensures you understand and properly use the World Health Organisation Surgical Safety Checklist and the Five Steps to Safer Surgery in our theatre. The checklist prevents serious surgical harm including wrong site surgery, wrong implants and retained instruments. It works only when the whole team genuinely engages with each check, speaks up about concerns and treats every pause as a real safety moment.
Bulk discounts from 10+ licences
Annual CertificateConsent for Procedures
This training ensures every member of our hospital team understands that valid consent is a process, not just a signature. You will learn how consent must be informed, voluntary and given by someone with capacity, how our two stage consent process works from outpatient clinic to theatre, and how the lessons of the Paterson Inquiry shape our safeguards against over treatment in private care.
Bulk discounts from 10+ licences
Give your team bereavement and family support training that actually sticks.
Add it to your basket, allocate it in seconds, and let the evidence build itself.
Compared
Three ways to train a care team.
These modules are written and kept current by us, so your managers do not have to write or maintain them. We have compared what each approach does rather than naming providers, because products change and this should still be true next year.
| CareStream | A generic e-learning library | A trainer you book | |
|---|---|---|---|
| Try a real lesson and a real question before you buy | |||
| Learning outcomes and time to complete stated up front | |||
| Written lesson sections, each with its own illustration | |||
| Interactive exercises after the lesson that teaches them, in every module | |||
| Assessment in every module, with the key points to revisit | |||
| Taken in any of sixty plus languages | |||
| A wrong answer triggers a follow-up lesson, not just a re-sit | |||
| Practical sign-off by a manager where the subject needs it | |||
| Completion files itself into your training matrix and evidence pack | |||
| Bought one module at a time, with no annual contract |
Generic libraries are often cheaper per learner. They teach a national standard rather than being built, updated and evidenced around the way a CQC-registered service is actually inspected.
Care policies
Every module is written from a policy
If the policy behind it is out of date, the training inherits that. Sixty six policies written for your service, checked against current law and read by a person before they carry your name, from £39.
