Bereavement and Family Support training for your team
Licence this one module for the staff who need it. No CareStream subscription, no minimum order, no annual contract. One licence covers one member of staff for the complete Bereavement and Family Support module, in the language they think in.
- Teach, then assessA full lesson with a real care scenario, followed by an assessment that checks they can apply it.
- Over 60 languagesStaff read the lesson and answer in their first language. Your records stay in English.
- Wrong answers get followed upA short micro-lesson goes back to the staff member on the exact point they missed, then they retry.
- Evidence you can hand overA dated completion record and a certificate per person, ready for your CQC file.
Bereavement and Family Support, start to finish.
This training equips you to support families, carers and loved ones before, during and after the death of someone in our care. In hospice care, the family is part of the unit of care, and our support continues through bereavement. This is the same module CareStream subscribers get, written for care settings rather than adapted from a generic course. It runs about 35 minutes and ends with a 20 question assessment.
- The Hospice Approach to Family Support
In hospice care, we support the whole family, not just the patient.
- Understanding Grief and Loss
Grief is the natural response to losing someone we love.
- Supporting Families During the Dying Phase
How we support families in the hours and days before a death shapes what they will remember forever.
- Care Immediately After Death
What happens in the first minutes and hours after someone dies is a crucial part of bereavement support.
- The Bereavement Pathway and Ongoing Support
Our support does not end when someone dies.
- Supporting Yourself and Your Colleagues
Working in a hospice means you are repeatedly exposed to death and loss.
What your team will be able to do.
- Describe the hospice approach to supporting families from admission through bereavement
- Recognise different types of grief and how people experience loss differently
- Apply compassionate communication skills when supporting families before and after a death
- Identify when a bereaved person may need specialist bereavement support or referral
- Explain your role in the bereavement pathway and how to care for yourself when repeatedly exposed to loss
Bereavement and Family Support in facts.
About 35 minutes, 6 lessons
20 questions, pass mark 80%
Every year
None, completed fully online
What staff come away with
In hospice care, the family is part of the unit of care and everyone has a role in supporting them
Grief is individual and there is no right way to grieve; anger, silence and tears are all normal responses
How we support families during the dying phase and immediately after death is deeply remembered
Our bereavement pathway provides tiered support from initial contact through to specialist counselling for complex needs
Recognise when someone needs specialist help, such as signs of complicated grief or risk to safety
Look after yourself and use supervision, debriefs and peer support because repeated exposure to loss affects you too
Three steps, and nothing to set up.
Checkout takes a minute. Your licences and a receipt arrive by email straight away.
Enter their names and emails, or paste a list. They get an invite to the hub on any device.
You see who has finished, their score, and their certificate as each one comes in.
Everything a licence includes.
Dated, named, and downloadable as a PDF for your training file.
Over 60 languages, chosen per staff member. Your reporting stays in English.
Buy one module for one person if that is all you need. Nothing recurring.
Licences do not expire the moment you buy. Staff have a year to complete.
Before you buy.
How long does Bereavement and Family Support training take?
About 35 minutes, across 6 short lessons, followed by a 20 question assessment with a pass mark of 80%. Staff can stop and pick up where they left off.
What does the Bereavement and Family Support module cover?
6 lessons: The Hospice Approach to Family Support, Understanding Grief and Loss, Supporting Families During the Dying Phase, Care Immediately After Death, The Bereavement Pathway and Ongoing Support and Supporting Yourself and Your Colleagues. Each one pairs the teaching with a care scenario and a quick check.
How often do staff need to refresh Bereavement and Family Support?
CareStream sets this module so it renews every year. Staff and managers are reminded before a certificate lapses, so the refresher is booked before the gap appears.
Is Bereavement and Family Support completed fully online?
Yes. It is knowledge based, so staff complete the lessons and the assessment online and receive their certificate at the end. There is no practical sign-off.
Do I need a CareStream subscription to buy this?
No. This page exists precisely so you do not. You buy the licences you need, your staff complete the module in the CareStream hub, and that is the end of it. There is no trial to start, no card kept on file, and no subscription that begins quietly afterwards.
If you later decide you want the full platform, anything your staff have already completed carries across into your account.
What does one licence actually cover?
One licence covers one named member of staff for this one module, including the lesson, the assessment, any follow-up questions triggered by a wrong answer, and their certificate. Licences are not shared between people, because the completion record has to belong to an individual to be worth anything at inspection.
How quickly can staff start?
Immediately. The licences are on your account as soon as the payment clears, and staff get their invite the moment you add them. There is no onboarding call and no setup period.
Can staff complete it in another language?
Yes. Each staff member has a first language on their profile, and the lesson, the questions and the feedback all arrive in it. They answer in that language too. What you see as a manager stays in English, so the record reads the same whoever completed it.
What if someone fails the assessment?
Nothing is lost. A wrong answer triggers a short follow-up lesson on that specific point, and they retry it. The record shows the improvement from the first attempt to the latest, which is stronger evidence than a single pass mark, because it shows the gap was found and closed.
Can I buy for more than one service?
Yes. Buy the total number of licences you need and allocate them across your services when you add staff. If you are licensing for a group and want an invoice rather than a card payment, get in touch and we will raise one.
Licence any of these the same way.
Same price, same terms, no subscription needed.
