Staff Training/Conduct & governance

Surgical Safety and the WHO Checklist training

This training ensures you understand and properly use the World Health Organisation Surgical Safety Checklist and the Five Steps to Safer Surgery in our theatre. The checklist prevents serious surgical harm including wrong site surgery, wrong implants and retained instruments. It works only when the whole team genuinely engages with each check, speaks up about concerns and treats every pause as a real safety moment.

Annual For your care team
CareStreamAI Surgical Safety and the WHO Checklist training

A clear, practical grounding in surgical safety and the who checklist.

This training ensures you understand and properly use the World Health Organisation Surgical Safety Checklist and the Five Steps to Safer Surgery in our theatre. The checklist prevents serious surgical harm including wrong site surgery, wrong implants and retained instruments. It works only when the whole team genuinely engages with each check, speaks up about concerns and treats every pause as a real safety moment.

By the end, your staff will be able to:

Describe the three phases of the WHO Surgical Safety Checklist and what is checked at each phase
Explain how the Five Steps to Safer Surgery framework applies across an operating list in this hospital
Identify situations where you must speak up to stop or pause a procedure because of a safety concern
Apply the correct checks for patient identity, site marking, consent, swab counts and specimen labelling in realistic theatre scenarios
Recognise the difference between meaningful checklist use and tick box compliance

A closer look at the surgical safety and the who checklist module.

The module is built in short, practical sections. Each one teaches a part of the topic, then applies it to a real care scenario and checks understanding before moving on.

01

The WHO Checklist and Why It Exists

The WHO Surgical Safety Checklist is a proven tool that reduces surgical deaths and complications by catching errors before they reach the patient. It has three key phases: Sign In before anaesthesia, Time Out before incision and Sign Out before the patient leaves theatre. Each phase involves the whole team stopping and confirming critical safety information together. The checklist exists specifically to prevent never events such as wrong site surgery, wrong implants and retained swabs or instruments, which cause catastrophic harm and must be reported to regulators.

CareStreamAI Surgical Safety and the WHO Checklist training: The WHO Checklist and Why It Exists
02

The Five Steps to Safer Surgery

In the UK we use the Five Steps to Safer Surgery framework, which adds a team briefing at the start of the operating list and a debrief at the end. The briefing brings the whole theatre team together before the first patient to discuss the list order, equipment needs, anticipated problems and any staff unfamiliar to the team. The debrief after the last patient reviews what went well and what could improve. These steps create shared understanding and psychological safety, especially important in our hospital where visiting consultants and agency staff may not work together regularly.

CareStreamAI Surgical Safety and the WHO Checklist training: The Five Steps to Safer Surgery
03

Sign In Before Anaesthesia

The Sign In happens before anaesthesia is given. The team confirms the patient identity using at least two identifiers, checks the consent form matches the planned procedure and site, verifies the site is marked correctly, confirms allergies are known and documented, and checks the anaesthetic machine and medications are ready and any airway or aspiration risks are understood. This phase catches identity errors, consent mismatches and anaesthetic safety issues before the patient is unconscious.

CareStreamAI Surgical Safety and the WHO Checklist training: Sign In Before Anaesthesia
04

Time Out Before Incision

The Time Out is a deliberate pause immediately before the skin incision when the entire team stops and gives full attention. Everyone introduces themselves by name and role. The team confirms aloud the patient name, the procedure and the site. Critical information is shared including anticipated blood loss, equipment or implant needs, imaging availability, antibiotic timing and any concerns from any team member. This is the most important moment to catch wrong site, wrong patient or wrong procedure errors and it only works if everyone genuinely engages rather than treating it as a tick box ritual.

CareStreamAI Surgical Safety and the WHO Checklist training: Time Out Before Incision
05

Sign Out Before Leaving Theatre

The Sign Out happens before the patient leaves the operating theatre. The team confirms the procedure that was actually done, that the swab, needle and instrument counts are correct and complete with no discrepancies, that any specimens are labelled correctly with patient details and the correct site, that any equipment problems or failures are recorded, and that there are any concerns for recovery or postoperative care. This phase prevents retained instruments or swabs and ensures specimens reach pathology correctly labelled.

CareStreamAI Surgical Safety and the WHO Checklist training: Sign Out Before Leaving Theatre
06

Speaking Up and Flattening Hierarchy

The checklist only works when every team member feels able to speak up if something is not right, regardless of their role or seniority. A scrub nurse, operating department practitioner or circulating nurse who notices a problem must feel psychologically safe to challenge a surgeon or anaesthetist. The hospital supports a culture that flattens the usual hierarchy and treats challenges as welcome contributions to safety. If you see a mismatch in consent, an unmarked site, a missing scan, an incorrect count or any other concern, you have a duty to speak up and stop or pause the procedure until it is resolved.

CareStreamAI Surgical Safety and the WHO Checklist training: Speaking Up and Flattening Hierarchy

The things your team must remember.

  • The WHO Surgical Safety Checklist has three phases: Sign In before anaesthesia, Time Out before incision and Sign Out before leaving theatre, plus team briefing and debrief in the Five Steps model
  • The checklist prevents never events including wrong site surgery, wrong implants and retained instruments, which cause catastrophic harm and must be reported
  • The Time Out is a genuine team pause where everyone stops, introduces themselves and confirms patient, procedure and site together with full attention, not a rushed tick box
  • Every team member must speak up if they notice a problem, and the hospital supports you in challenging seniors when safety is at risk
  • Swab, needle and instrument counts must be correct before the patient leaves theatre; a discrepancy must stop the Sign Out until resolved
  • The checklist only works when the team genuinely engages with each check, looks at the patient and notes, and communicates for real

Who and how often

Surgical Safety and the WHO Checklist is refreshed every year, for the staff in your care setting whose roles require it.

CQC and standards

Supports the training evidence CQC expects to see for a well-run, safe care setting.

Not a slideshow once a year. Training that sticks.

CareStream delivers surgical safety and the who checklist training in the hub your team already uses, grounded in best practice and your own policies, so it fits your care setting and not a generic template.

Teach, then assess

Short teaching sections and a real care scenario, then an assessment that checks understanding.

In any language

Staff complete it in over 60 languages, while your records stay in English.

Learn and retry

A wrong answer triggers a short follow-up lesson and a fresh question, so the gap is closed.

Renewals handled

Automatic reminders at 90, 30 and 7 days, with a live compliance dashboard.

Frequently asked questions.

Give your team surgical safety and the who checklist training that actually sticks.

See how CareStream delivers your mandatory training in the hub, in any language.