Surgical Safety and the WHO Checklist training that gets your team CQC-ready
- CQC-aligned, mapped to the Care Certificate framework
- Completed in the hub in over 60 languages
- A certificate for every staff member, for your CQC evidence
- A wrong answer triggers a follow-up lesson, so gaps are closed
No subscription needed. Bulk discounts from 10+ licences.
From £25.99 per staff member, one-off. No subscription needed.
Trusted by UK care providers
Specialists in the technology behind it all
The same technology behind the world's best products powers CareStream, so your team's surgical safety and the who checklist training stays accurate, always up to date with the latest guidance, and is delivered in over 60 languages.
The WHO Checklist and Why It Exists
The WHO Surgical Safety Checklist is a proven tool that reduces surgical deaths and complications by catching errors before they reach the patient. It has three key phases: Sign In before anaesthesia, Time Out before incision and Sign Out before the patient leaves theatre.
Each phase involves the whole team stopping and confirming critical safety information together. The checklist exists specifically to prevent never events such as wrong site surgery, wrong implants and retained swabs or instruments, which cause catastrophic harm and must be reported to regulators.
What are the three phases of the WHO Surgical Safety Checklist?
In the hub, a wrong answer sends the staff member a short follow-up lesson and a fresh question on the same point. They close the gap before they can finish the module, and every attempt is recorded for your CQC evidence.
That is how the training works. Give your whole team the full Surgical Safety and the WHO Checklist module.
Avg. Duration
About 35 minutes
Certificate
For every staff member
Available Languages (60+)
Course Published by
A clear, practical grounding in surgical safety and the who checklist.
This training ensures you understand and properly use the World Health Organisation Surgical Safety Checklist and the Five Steps to Safer Surgery in our theatre. The checklist prevents serious surgical harm including wrong site surgery, wrong implants and retained instruments. It works only when the whole team genuinely engages with each check, speaks up about concerns and treats every pause as a real safety moment.
By the end, your staff will be able to:
- Describe the three phases of the WHO Surgical Safety Checklist and what is checked at each phase
- Explain how the Five Steps to Safer Surgery framework applies across an operating list in this hospital
- Identify situations where you must speak up to stop or pause a procedure because of a safety concern
- Apply the correct checks for patient identity, site marking, consent, swab counts and specimen labelling in realistic theatre scenarios
- Recognise the difference between meaningful checklist use and tick box compliance
A closer look at the surgical safety and the who checklist module.
The module is built in short, practical sections. Each one teaches a part of the topic, then applies it to a real care scenario and checks understanding before moving on.
The WHO Checklist and Why It Exists
The WHO Surgical Safety Checklist is a proven tool that reduces surgical deaths and complications by catching errors before they reach the patient. It has three key phases: Sign In before anaesthesia, Time Out before incision and Sign Out before the patient leaves theatre. Each phase involves the whole team stopping and confirming critical safety information together. The checklist exists specifically to prevent never events such as wrong site surgery, wrong implants and retained swabs or instruments, which cause catastrophic harm and must be reported to regulators.
The Five Steps to Safer Surgery
In the UK we use the Five Steps to Safer Surgery framework, which adds a team briefing at the start of the operating list and a debrief at the end. The briefing brings the whole theatre team together before the first patient to discuss the list order, equipment needs, anticipated problems and any staff unfamiliar to the team. The debrief after the last patient reviews what went well and what could improve. These steps create shared understanding and psychological safety, especially important in our hospital where visiting consultants and agency staff may not work together regularly.
Sign In Before Anaesthesia
The Sign In happens before anaesthesia is given. The team confirms the patient identity using at least two identifiers, checks the consent form matches the planned procedure and site, verifies the site is marked correctly, confirms allergies are known and documented, and checks the anaesthetic machine and medications are ready and any airway or aspiration risks are understood. This phase catches identity errors, consent mismatches and anaesthetic safety issues before the patient is unconscious.
Time Out Before Incision
The Time Out is a deliberate pause immediately before the skin incision when the entire team stops and gives full attention. Everyone introduces themselves by name and role. The team confirms aloud the patient name, the procedure and the site. Critical information is shared including anticipated blood loss, equipment or implant needs, imaging availability, antibiotic timing and any concerns from any team member. This is the most important moment to catch wrong site, wrong patient or wrong procedure errors and it only works if everyone genuinely engages rather than treating it as a tick box ritual.
Sign Out Before Leaving Theatre
The Sign Out happens before the patient leaves the operating theatre. The team confirms the procedure that was actually done, that the swab, needle and instrument counts are correct and complete with no discrepancies, that any specimens are labelled correctly with patient details and the correct site, that any equipment problems or failures are recorded, and that there are any concerns for recovery or postoperative care. This phase prevents retained instruments or swabs and ensures specimens reach pathology correctly labelled.
Speaking Up and Flattening Hierarchy
The checklist only works when every team member feels able to speak up if something is not right, regardless of their role or seniority. A scrub nurse, operating department practitioner or circulating nurse who notices a problem must feel psychologically safe to challenge a surgeon or anaesthetist. The hospital supports a culture that flattens the usual hierarchy and treats challenges as welcome contributions to safety. If you see a mismatch in consent, an unmarked site, a missing scan, an incorrect count or any other concern, you have a duty to speak up and stop or pause the procedure until it is resolved.
The things your team must remember.
- The WHO Surgical Safety Checklist has three phases: Sign In before anaesthesia, Time Out before incision and Sign Out before leaving theatre, plus team briefing and debrief in the Five Steps model
- The checklist prevents never events including wrong site surgery, wrong implants and retained instruments, which cause catastrophic harm and must be reported
- The Time Out is a genuine team pause where everyone stops, introduces themselves and confirms patient, procedure and site together with full attention, not a rushed tick box
- Every team member must speak up if they notice a problem, and the hospital supports you in challenging seniors when safety is at risk
- Swab, needle and instrument counts must be correct before the patient leaves theatre; a discrepancy must stop the Sign Out until resolved
- The checklist only works when the team genuinely engages with each check, looks at the patient and notes, and communicates for real
Not a slideshow once a year. Training that sticks.
CareStream delivers surgical safety and the who checklist training in the hub your team already uses, grounded in best practice and your own policies, so it fits your care setting and not a generic template.
Short teaching sections and a real care scenario, then an assessment that checks understanding.
Staff complete it in over 60 languages, while your records stay in English.
A wrong answer triggers a short follow-up lesson and a fresh question, so the gap is closed.
Automatic reminders at 90, 30 and 7 days, with a live compliance dashboard.
From your dashboard to your team, in the CareStream hub.
Training is delivered in the hub each staff member logs into. You allocate the modules, they complete them in their own language, and you get the completion records and certificates for your CQC evidence, with any gaps closed by automatic follow up training.
Assign Surgical Safety and the WHO Checklist to each staff member in seconds. No course builder and no setup for each person.
Staff work through the module on any device, in over 60 languages, teaching then checking understanding. A wrong answer sends a short follow up lesson.
See live completion status and a certificate for every person, ready as evidence for CQC.
Any step, in their language, in one tap.
Care teams are diverse and training should not leave anyone behind. On any lesson or question, a staff member taps the language button and the whole step flips into the language they think in. They understand it properly, and your records stay in English.
- One tap flips any lesson or question into their language, instantly.
- Over 60 languages, with no setup and no separate versions to manage.
- Completions and certificates stay in English for your CQC evidence.
Try the language buttons in the preview above.
Built for real learning, not box ticking
Every CareStream course goes further than a lesson and a quiz. These features come as standard on every course, giving your staff a richer way to learn and giving you the evidence to prove it.
Every course is built on recognised UK guidance and cites its sources, from NICE and Skills for Care to the NHS and the legislation itself.
A plain English glossary of the technical terms in each course. A simple way to support every learner, including staff with English as a second language.
A quick knowledge check before the lesson is compared with the final assessment, so every certificate comes with evidence of how much the course actually taught.
After passing, staff record what they will do differently in their day to day work. Their reflection is saved to their training record and shown with their certificate.
A printable one page takeaway of the outcomes, key points and key terms. Perfect for staff files, supervision conversations and the staff room wall.
A printable checklist for managers to confirm skills in practice, with a sign off section. It completes the picture beyond the knowledge assessment.
Wrong answers become lessons, not failures
Most e learning marks an answer wrong and moves on. CareStream does not. Every wrong answer triggers an automatic follow up loop that teaches the point again and rechecks it, so no knowledge gap is left behind.
A wrong answer immediately opens a short lesson explaining the point, so the gap is closed there and then.
A fresh question on the same point checks the lesson has landed. The loop repeats until it has.
Staff move on to the next module and their certificate once they genuinely know the answer, not just after one lucky guess.
Why choose CareStream?
Training built for the care sector, delivered the way busy teams actually learn.
- 90+ care-specific training courses
- Bitesize, engaging lessons your staff actually finish
- Mapped to the Care Certificate & CQC standards
- Available in 60+ languages
- Instant certificate on completion
- Flexible learning, anytime, on any device
- Content kept up to date with UK care regulations
- Time to complete: ~35 min
Frequently asked questions.
Is Surgical Safety and the WHO Checklist training mandatory in care settings?
How often should staff complete Surgical Safety and the WHO Checklist training?
Can CareStream deliver Surgical Safety and the WHO Checklist training in other languages?
Does the training include an assessment?
More training your team may need
More mandatory and role-specific training CareStream delivers to your team, in the hub, in any language. Add any of these to your basket.
Annual CertificateDuty of Candour
This training explains your legal and professional duty to be open and honest with residents and their families when mistakes happen in care. You will learn when the formal Duty of Candour applies, what actions you must take, and how to support residents through difficult conversations. Being transparent builds trust and helps us learn from incidents.
Bulk discounts from 10+ licences
Annual CertificateWhistleblowing
This training explains how to raise concerns about poor practice, risks to residents, or wrongdoing at the Home. You will learn when and how to speak up, what protection you have, and why reporting concerns is part of your duty of care. Speaking up keeps residents safe and maintains high standards of care.
Bulk discounts from 10+ licences
Annual CertificateComplaints Handling
This training covers how we handle complaints at our home, following our Duty of Candour Policy. You will learn when and how to be open with residents and families when things go wrong, how to respond to concerns properly, and how to record and learn from complaints. Handling complaints well protects residents and builds trust.
Bulk discounts from 10+ licences
Annual CertificateConsent for Procedures
This training ensures every member of our hospital team understands that valid consent is a process, not just a signature. You will learn how consent must be informed, voluntary and given by someone with capacity, how our two stage consent process works from outpatient clinic to theatre, and how the lessons of the Paterson Inquiry shape our safeguards against over treatment in private care.
Bulk discounts from 10+ licences
Annual CertificateVenous Thromboembolism (VTE) Prevention
This training ensures you understand how to prevent blood clots in hospital patients through proper risk assessment, mechanical and pharmacological prevention methods, and patient involvement. Hospital acquired thrombosis is a leading cause of preventable death, and in independent hospitals where we perform high volumes of elective and orthopaedic surgery, getting VTE prevention right is essential to patient safety and regulatory compliance.
Bulk discounts from 10+ licences
Annual CertificateSterile Services and Instrument Decontamination
This training ensures you understand how surgical instruments are safely cleaned, disinfected and sterilised so they cannot transmit infection between patients. You will learn the decontamination cycle, the dirty to clean workflow, equipment operation, tracking requirements and the critical safety checks that protect every surgical patient in our hospital.
Bulk discounts from 10+ licences
Give your team surgical safety and the who checklist training that actually sticks.
Add it to your basket, allocate it in seconds, and let the evidence build itself.
Compared
Three ways to train a care team.
These modules are written and kept current by us, so your managers do not have to write or maintain them. We have compared what each approach does rather than naming providers, because products change and this should still be true next year.
| CareStream | A generic e-learning library | A trainer you book | |
|---|---|---|---|
| Try a real lesson and a real question before you buy | |||
| Learning outcomes and time to complete stated up front | |||
| Written lesson sections, each with its own illustration | |||
| Interactive exercises after the lesson that teaches them, in every module | |||
| Assessment in every module, with the key points to revisit | |||
| Taken in any of sixty plus languages | |||
| A wrong answer triggers a follow-up lesson, not just a re-sit | |||
| Practical sign-off by a manager where the subject needs it | |||
| Completion files itself into your training matrix and evidence pack | |||
| Bought one module at a time, with no annual contract |
Generic libraries are often cheaper per learner. They teach a national standard rather than being built, updated and evidenced around the way a CQC-registered service is actually inspected.
Care policies
Every module is written from a policy
If the policy behind it is out of date, the training inherits that. Sixty six policies written for your service, checked against current law and read by a person before they carry your name, from £39.
