Dementia Care training that gets your team CQC-ready
- CQC-aligned, mapped to the Care Certificate framework
- Completed in the hub in over 60 languages
- A certificate for every staff member, for your CQC evidence
- A wrong answer triggers a follow-up lesson, so gaps are closed
No subscription needed. Bulk discounts from 10+ licences.
From £25.99 per staff member, one-off. No subscription needed.
Trusted by UK care providers
Specialists in the technology behind it all
The same technology behind the world's best products powers CareStream, so your team's dementia care training stays accurate, always up to date with the latest guidance, and is delivered in over 60 languages.
Understanding Dementia and Its Impact
Dementia is not a single disease but a term for symptoms caused by brain disorders. It affects memory, thinking, behaviour and the ability to perform everyday activities.
Each person experiences dementia differently. Understanding how dementia affects the person you support helps you provide better care.
Common symptoms include memory loss, confusion, difficulty with communication, and changes in mood or behaviour.
What is the most important principle when providing care to a person living with dementia?
In the hub, a wrong answer sends the staff member a short follow-up lesson and a fresh question on the same point. They close the gap before they can finish the module, and every attempt is recorded for your CQC evidence.
That is how the training works. Give your whole team the full Dementia Care module.
Avg. Duration
About 35 minutes
Certificate
For every staff member
Available Languages (60+)
Course Published by
A clear, practical grounding in dementia care.
This annual refresher covers essential dementia care principles for staff working in our care setting. You will learn how to support people living with dementia through person centred approaches, meaningful activities, and safe, dignified care that respects individual preferences and maintains wellbeing.
By the end, your staff will be able to:
- Describe how dementia affects a person and recognise common symptoms in daily care
- Apply person centred communication techniques when supporting people living with dementia
- Identify appropriate activities and outings that support wellbeing for people with dementia
- Explain how to maintain dignity, choice and independence in dementia care
- Recognise behaviours that communicate unmet needs and respond appropriately
A closer look at the dementia care module.
The module is built in short, practical sections. Each one teaches a part of the topic, then applies it to a real care scenario and checks understanding before moving on.
Understanding Dementia and Its Impact
Dementia is not a single disease but a term for symptoms caused by brain disorders. It affects memory, thinking, behaviour and the ability to perform everyday activities. Each person experiences dementia differently. Understanding how dementia affects the person you support helps you provide better care. Common symptoms include memory loss, confusion, difficulty with communication, and changes in mood or behaviour.
Person Centred Communication
Good communication is essential in dementia care. Speak clearly and calmly, using simple sentences. Make eye contact and use the person's name. Give them time to respond without rushing. Use gentle touch if appropriate and welcomed. Pay attention to body language and facial expressions, both yours and theirs. If someone does not understand, try rephrasing rather than repeating the same words louder. Non verbal communication often becomes more important as dementia progresses.
Supporting Independence and Choice
People living with dementia have the right to make their own choices and maintain independence for as long as possible. Our policy states that no one should be forced to attend an activity they do not want to be part of. Offer choices in simple terms, showing options where possible. Support people to do things for themselves rather than doing everything for them. This maintains dignity and skills. Respect their decisions even if you would choose differently. When capacity is limited, always act in the person's best interests based on what you know about their preferences.
Planning Meaningful Activities and Outings
Activities and outings are vital to wellbeing for people with dementia. Our policy states that staff should take every opportunity to support people who want to involve themselves in activities outside the care setting, maintaining independence, interests and community links. Activities should match each person's interests, abilities and past life. Our Activities Coordinator leads this work. Individual or small group trips are preferred to large group outings as they are more person centred. When planning trips, consider the person's needs including medication, rest, accessibility, and sensory requirements.
Understanding Behaviour as Communication
People with dementia may lose the ability to express needs through words. Behaviour becomes their communication. Agitation, calling out, walking about, or resisting care usually means something is wrong. The person may be in pain, frightened, bored, hungry, need the toilet, or feel overwhelmed. Never dismiss behaviour as 'just the dementia'. Always look for the underlying cause. Check physical needs first. Consider the environment, is it too noisy or busy? Think about what the person is trying to tell you. Respond with patience and reassurance.
Maintaining Dignity and Safety
All care provided to people with dementia must maintain their dignity and safety. This applies both in the care setting and during outings. When planning day trips, our policy requires risk assessment covering accessibility, medication needs, toilet facilities, and need for rest. Staff on escort duty must know the person's care needs and be competent to provide support. Safety and dignity go together. Use appropriate manual handling, ensure privacy for personal care, and protect people from harm while supporting their independence. Always communicate what you are doing and why.
The things your team must remember.
- Each person experiences dementia differently. Provide person centred care based on individual needs, preferences and abilities.
- Communicate clearly using simple language, eye contact, and patience. Pay attention to non verbal communication and body language.
- Respect choice and independence. No one should be forced to participate in activities they do not want. Support people to do things for themselves.
- Behaviour is communication. Look for underlying causes like pain, fear, or unmet needs rather than dismissing behaviour as just the dementia.
- Activities and outings are vital to wellbeing. Plan trips based on individual interests with proper risk assessment and support.
- Maintain dignity and safety in all care. This includes proper planning for outings, respecting privacy, and providing reassurance and support.
Not a slideshow once a year. Training that sticks.
CareStream delivers dementia care training in the hub your team already uses, grounded in best practice and your own policies, so it fits your care setting and not a generic template.
Short teaching sections and a real care scenario, then an assessment that checks understanding.
Staff complete it in over 60 languages, while your records stay in English.
A wrong answer triggers a short follow-up lesson and a fresh question, so the gap is closed.
Automatic reminders at 90, 30 and 7 days, with a live compliance dashboard.
From your dashboard to your team, in the CareStream hub.
Training is delivered in the hub each staff member logs into. You allocate the modules, they complete them in their own language, and you get the completion records and certificates for your CQC evidence, with any gaps closed by automatic follow up training.
Assign Dementia Care to each staff member in seconds. No course builder and no setup for each person.
Staff work through the module on any device, in over 60 languages, teaching then checking understanding. A wrong answer sends a short follow up lesson.
See live completion status and a certificate for every person, ready as evidence for CQC.
Any step, in their language, in one tap.
Care teams are diverse and training should not leave anyone behind. On any lesson or question, a staff member taps the language button and the whole step flips into the language they think in. They understand it properly, and your records stay in English.
- One tap flips any lesson or question into their language, instantly.
- Over 60 languages, with no setup and no separate versions to manage.
- Completions and certificates stay in English for your CQC evidence.
Try the language buttons in the preview above.
Built for real learning, not box ticking
Every CareStream course goes further than a lesson and a quiz. These features come as standard on every course, giving your staff a richer way to learn and giving you the evidence to prove it.
Every course is built on recognised UK guidance and cites its sources, from NICE and Skills for Care to the NHS and the legislation itself.
A plain English glossary of the technical terms in each course. A simple way to support every learner, including staff with English as a second language.
A quick knowledge check before the lesson is compared with the final assessment, so every certificate comes with evidence of how much the course actually taught.
After passing, staff record what they will do differently in their day to day work. Their reflection is saved to their training record and shown with their certificate.
A printable one page takeaway of the outcomes, key points and key terms. Perfect for staff files, supervision conversations and the staff room wall.
A printable checklist for managers to confirm skills in practice, with a sign off section. It completes the picture beyond the knowledge assessment.
Wrong answers become lessons, not failures
Most e learning marks an answer wrong and moves on. CareStream does not. Every wrong answer triggers an automatic follow up loop that teaches the point again and rechecks it, so no knowledge gap is left behind.
A wrong answer immediately opens a short lesson explaining the point, so the gap is closed there and then.
A fresh question on the same point checks the lesson has landed. The loop repeats until it has.
Staff move on to the next module and their certificate once they genuinely know the answer, not just after one lucky guess.
Why choose CareStream?
Training built for the care sector, delivered the way busy teams actually learn.
- 90+ care-specific training courses
- Bitesize, engaging lessons your staff actually finish
- Mapped to the Care Certificate & CQC standards
- Available in 60+ languages
- Instant certificate on completion
- Flexible learning, anytime, on any device
- Content kept up to date with UK care regulations
- Time to complete: ~35 min
Frequently asked questions.
Is Dementia Care training mandatory in care settings?
How often should staff complete Dementia Care training?
Can CareStream deliver Dementia Care training in other languages?
Does the training include an assessment?
More training your team may need
More mandatory and role-specific training CareStream delivers to your team, in the hub, in any language. Add any of these to your basket.
Annual CertificateCultural Diversity in Care
This training helps you understand and respect the diverse cultural, religious and personal backgrounds of the people we support. You will learn how to provide person-centred care that honours each individual's identity, beliefs and preferences. This is essential to meeting CQC fundamental standards and ensuring everyone feels valued and respected in our service.
Bulk discounts from 10+ licences
Annual CertificateDementia Awareness
This training helps you understand dementia and how to provide person centred care to residents living with dementia at our home. You will learn to recognise signs of dementia, support residents with dignity and respect, and follow our policies to meet their individual needs.
Bulk discounts from 10+ licences
Annual CertificateMental Health Awareness
This module helps you recognise signs of mental health difficulties in residents and respond with compassion and respect. You will learn how mental health affects wellbeing, how to support residents experiencing distress, and when to seek additional help. Understanding mental health is essential to providing person centred care that maintains dignity.
Bulk discounts from 10+ licences
Annual CertificateCultural Diversity in Dementia Care
This module helps you provide person centred dementia care that respects and celebrates each person's cultural background, beliefs and traditions. You will learn how cultural identity remains important throughout dementia, and how to use our policies on activities and outings to support cultural and spiritual needs in meaningful ways.
Bulk discounts from 10+ licences
Annual CertificateCyber Security
This training covers how to protect our computer systems, data and the people we support from cyber threats. You will learn our security procedures, how to recognise risks like phishing and viruses, and your responsibilities under data protection law. Cyber security is everyone's responsibility and protects both our service users and our organisation.
Bulk discounts from 10+ licences
Annual CertificateNational Data Opt-out
This training explains the National Data Opt-out system and how it affects the way we handle personal information about the people we support. You will learn what the opt-out means, how to check if someone has registered, and how to respect their choices when sharing information. This protects people's rights and keeps our service compliant with data protection law.
Bulk discounts from 10+ licences
Give your team dementia care training that actually sticks.
Add it to your basket, allocate it in seconds, and let the evidence build itself.
Compared
Three ways to train a care team.
These modules are written and kept current by us, so your managers do not have to write or maintain them. We have compared what each approach does rather than naming providers, because products change and this should still be true next year.
| CareStream | A generic e-learning library | A trainer you book | |
|---|---|---|---|
| Try a real lesson and a real question before you buy | |||
| Learning outcomes and time to complete stated up front | |||
| Written lesson sections, each with its own illustration | |||
| Interactive exercises after the lesson that teaches them, in every module | |||
| Assessment in every module, with the key points to revisit | |||
| Taken in any of sixty plus languages | |||
| A wrong answer triggers a follow-up lesson, not just a re-sit | |||
| Practical sign-off by a manager where the subject needs it | |||
| Completion files itself into your training matrix and evidence pack | |||
| Bought one module at a time, with no annual contract |
Generic libraries are often cheaper per learner. They teach a national standard rather than being built, updated and evidenced around the way a CQC-registered service is actually inspected.
Care policies
Every module is written from a policy
If the policy behind it is out of date, the training inherits that. Sixty six policies written for your service, checked against current law and read by a person before they carry your name, from £39.
