Dementia Care training that gets your team CQC-ready
- CQC-aligned, mapped to the Care Certificate framework
- Completed in the hub in over 60 languages
- A certificate for every staff member, for your CQC evidence
- A wrong answer triggers a follow-up lesson, so gaps are closed
From £25.99 per staff member, one-off. No subscription needed.
Specialists in the technology behind it all
The same AI and technology behind the world's best products powers CareStream, so your team's dementia care training stays accurate, always up to date with the latest guidance, and is delivered in over 60 languages.
Understanding Dementia and Its Impact
Dementia is not a single disease but a term for symptoms caused by brain disorders. It affects memory, thinking, behaviour and the ability to perform everyday activities. Each person experiences dementia differently. Understanding how dementia affects the person you support helps you provide better care. Common symptoms include memory loss, confusion, difficulty with communication, and changes in mood or behaviour.
What is the most important principle when providing care to a person living with dementia?
The correct answer is “Providing person centred care tailored to their individual needs and preferences”. In the full module, a wrong answer triggers a short follow-up lesson and a fresh question, so the gap is always closed before completion.
That is how the training works. Give your whole team the full Dementia Care module.
What This Training Covers
A clear, practical grounding in dementia care.
This annual refresher covers essential dementia care principles for staff working in our care setting. You will learn how to support people living with dementia through person centred approaches, meaningful activities, and safe, dignified care that respects individual preferences and maintains wellbeing.
Learning Outcomes
By the end, your staff will be able to:
What Your Team Will Learn
A closer look at the dementia care module.
The module is built in short, practical sections. Each one teaches a part of the topic, then applies it to a real care scenario and checks understanding before moving on.
Understanding Dementia and Its Impact
Dementia is not a single disease but a term for symptoms caused by brain disorders. It affects memory, thinking, behaviour and the ability to perform everyday activities. Each person experiences dementia differently. Understanding how dementia affects the person you support helps you provide better care. Common symptoms include memory loss, confusion, difficulty with communication, and changes in mood or behaviour.
Person Centred Communication
Good communication is essential in dementia care. Speak clearly and calmly, using simple sentences. Make eye contact and use the person's name. Give them time to respond without rushing. Use gentle touch if appropriate and welcomed. Pay attention to body language and facial expressions, both yours and theirs. If someone does not understand, try rephrasing rather than repeating the same words louder. Non verbal communication often becomes more important as dementia progresses.
Supporting Independence and Choice
People living with dementia have the right to make their own choices and maintain independence for as long as possible. Our policy states that no one should be forced to attend an activity they do not want to be part of. Offer choices in simple terms, showing options where possible. Support people to do things for themselves rather than doing everything for them. This maintains dignity and skills. Respect their decisions even if you would choose differently. When capacity is limited, always act in the person's best interests based on what you know about their preferences.
Planning Meaningful Activities and Outings
Activities and outings are vital to wellbeing for people with dementia. Our policy states that staff should take every opportunity to support people who want to involve themselves in activities outside the care setting, maintaining independence, interests and community links. Activities should match each person's interests, abilities and past life. Our Activities Coordinator leads this work. Individual or small group trips are preferred to large group outings as they are more person centred. When planning trips, consider the person's needs including medication, rest, accessibility, and sensory requirements.
Understanding Behaviour as Communication
People with dementia may lose the ability to express needs through words. Behaviour becomes their communication. Agitation, calling out, walking about, or resisting care usually means something is wrong. The person may be in pain, frightened, bored, hungry, need the toilet, or feel overwhelmed. Never dismiss behaviour as 'just the dementia'. Always look for the underlying cause. Check physical needs first. Consider the environment, is it too noisy or busy? Think about what the person is trying to tell you. Respond with patience and reassurance.
Maintaining Dignity and Safety
All care provided to people with dementia must maintain their dignity and safety. This applies both in the care setting and during outings. When planning day trips, our policy requires risk assessment covering accessibility, medication needs, toilet facilities, and need for rest. Staff on escort duty must know the person's care needs and be competent to provide support. Safety and dignity go together. Use appropriate manual handling, ensure privacy for personal care, and protect people from harm while supporting their independence. Always communicate what you are doing and why.
Key Points Covered
The things your team must remember.
- Each person experiences dementia differently. Provide person centred care based on individual needs, preferences and abilities.
- Communicate clearly using simple language, eye contact, and patience. Pay attention to non verbal communication and body language.
- Respect choice and independence. No one should be forced to participate in activities they do not want. Support people to do things for themselves.
- Behaviour is communication. Look for underlying causes like pain, fear, or unmet needs rather than dismissing behaviour as just the dementia.
- Activities and outings are vital to wellbeing. Plan trips based on individual interests with proper risk assessment and support.
- Maintain dignity and safety in all care. This includes proper planning for outings, respecting privacy, and providing reassurance and support.
Who and how often
Dementia Care is refreshed every year, for the staff in your care setting whose roles require it.
CQC and standards
Supports the training evidence CQC expects to see for a well-run, safe care setting.
How CareStream Delivers It
Not a slideshow once a year. Training that sticks.
CareStream delivers dementia care training in the hub your team already uses, grounded in best practice and your own policies, so it fits your care setting and not a generic template.
Teach, then assess
Short teaching sections and a real care scenario, then an assessment that checks understanding.
In any language
Staff complete it in over 60 languages, while your records stay in English.
Learn and retry
A wrong answer triggers a short follow-up lesson and a fresh question, so the gap is closed.
Renewals handled
Automatic reminders at 90, 30 and 7 days, with a live compliance dashboard.
How your team gets trained
From your dashboard to your team, in the CareStream hub.
Training is delivered in the hub each staff member logs into. You allocate the modules, they complete them in their own language, and you get the completion records and certificates for your CQC evidence, with any gaps closed by automatic follow up training.
- 01
Buy and allocate
Assign Dementia Care to each staff member in seconds. No course builder and no setup for each person.
- 02
They complete it in the hub
Staff work through the module on any device, in over 60 languages, teaching then checking understanding. A wrong answer sends a short follow up lesson.
- 03
You track it
See live completion status and a certificate for every person, ready as evidence for CQC.
Safeguarding Adults
Dementia Care
Moving & Handling of People
Infection Prevention & Control
In every language
Any step, in their language, in one tap.
Care teams are diverse and training should not leave anyone behind. On any lesson or question, a staff member taps the language button and the whole step flips into the language they think in. They understand it properly, and your records stay in English.
- One tap flips any lesson or question into their language, instantly.
- Over 60 languages, with no setup and no separate versions to manage.
- Completions and certificates stay in English for your CQC evidence.
Try the language button in the preview, or see every language
Dementia Care
Learning: what to read first
About 35 minThis annual refresher covers essential dementia care principles for staff working in our care setting. You will learn how to support people living with dementia through person centred approaches, meaningful activities, and safe, dignified care that respects individual preferences and maintains wellbeing.
FAQs
Frequently asked questions.
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