- 6lessons
- 35 minutesto complete
- 60+languages
- 80%pass mark
Try it: a real lesson and question from this course
What Equality, Diversity and Inclusion Mean Here
the care setting is committed to treating everyone equally and celebrating all individual differences. This means respecting ethnic backgrounds, religion, culture, gender, age, sexual orientation, disabilities and any other characteristic that makes someone unique.
We do not accept any hierarchy of protected characteristics. Everyone deserves dignity, respect and the right to make choices.
This applies to how staff treat residents, how residents treat staff, and all our relationships.
A resident tells you she does not want a male care worker to help her with personal care because of her religious beliefs. How should you respond?
In the hub, a wrong answer sends the staff member a short follow-up lesson and a fresh question on the same point. They close the gap before they can finish the module, and every attempt is recorded for your CQC evidence.
Next: one of the course's interactive activities, exactly as your staff get it.
Try it yourself
CareStream InteractiveMatch Key Terms to Their Meanings
Match each term to what it means in our equality, diversity and inclusion policy.
Tap a term on the left, then its meaning on the right
Term
Meaning
This exercise is here to help you practise — it is not marked and does not affect your result.
That is how the training works. Give your whole team the full Equality, Diversity and Inclusion module.
What the course covers: 6 lessons
- What Equality, Diversity and Inclusion Mean Here
- Supporting Community Links and Social Inclusion
- Person Centred Care and Individual Preferences
- Recognising and Challenging Discrimination
- Cultural and Religious Needs in Daily Care
- Accessibility and Reasonable Adjustments
Assessment and certificate
- 20 question assessment with a pass mark of 80%.
- A follow-up lesson on anything a learner gets wrong, so the gaps are closed, not just scored.
- A named, dated certificate the moment they pass, ready to download as a PDF.
- Kept on their training record in your dashboard, ready for your CQC evidence.
Specialists in the technology behind it all
The same technology behind the world's best products powers CareStream, so your team's equality, diversity and inclusion training stays accurate, always up to date with the latest guidance, and is delivered in over 60 languages.
Avg. Duration
About 35 minutes
Certificate
For every staff member
Available Languages (60+)
Course Published by
A clear, practical grounding in equality, diversity and inclusion.
This training covers how we respect and celebrate the differences between residents and staff at the care setting. You will learn how our policies protect everyone's rights and dignity, and how to support residents to live fulfilling lives in their community without discrimination.
By the end, your staff will be able to:
- Describe what equality, diversity and inclusion mean in practice at the care setting
- Identify how to support residents to maintain community links and social contacts
- Recognise discriminatory behaviour and explain why it is unacceptable
- Apply person centred care principles that respect individual preferences and protected characteristics
- Explain your responsibilities under our equality and human rights policy
A closer look at the equality, diversity and inclusion module.
The module is built in short, practical sections. Each one teaches a part of the topic, then applies it to a real care scenario and checks understanding before moving on.
What Equality, Diversity and Inclusion Mean Here
the care setting is committed to treating everyone equally and celebrating all individual differences. This means respecting ethnic backgrounds, religion, culture, gender, age, sexual orientation, disabilities and any other characteristic that makes someone unique. We do not accept any hierarchy of protected characteristics. Everyone deserves dignity, respect and the right to make choices. This applies to how staff treat residents, how residents treat staff, and all our relationships.
Supporting Community Links and Social Inclusion
Our policy states that residents should maintain contacts with family, friends and local community groups as they wish. Having social contacts outside the care setting is crucial for a fulfilled and healthy life. We place no restrictions on visits to or from the care setting as a rule. Staff time to support residents outside the care setting, including evenings and weekends, is a recognised part of our duties. We help residents exercise their civic rights, including voting and being politically active.
Person Centred Care and Individual Preferences
Regulation 9 requires that care must be appropriate, meet individual needs, and reflect personal preferences. Regulation 10 requires dignity and respect, including respect for personal preferences, lifestyle choices, diversity and culture. This means we must know each resident as an individual. Their care plan must reflect their background, beliefs, preferences and choices. We never make assumptions based on stereotypes.
Recognising and Challenging Discrimination
Our policy makes clear that any form of racist and similar discriminatory behaviour from any source is always unacceptable. This includes discrimination based on ethnic background, religion, gender, age, sexual orientation, disability or any other characteristic. Discrimination can result in people losing their dignity, respect, self esteem and ability to make choices. It breaches their human rights. If you witness discrimination, you must challenge it appropriately and report it.
Cultural and Religious Needs in Daily Care
Regulation 14 requires us to meet nutritional needs including reasonable requirements arising from preferences, religious or cultural background. We must value and reflect the racial and cultural diversity of residents and the community. This means understanding and supporting cultural practices around food, dress, personal care, prayer, festivals and celebrations. We celebrate all major festivals and culturally appropriate events. Staff are trained to be aware of and support diverse needs.
Accessibility and Reasonable Adjustments
Regulation 15 requires that people can easily access our premises and use equipment safely. Where they cannot because of disabilities, we must make reasonable adjustments in line with the Equality Act 2010. This includes physical access, communication support, and adapting how we provide care. We must remove barriers that prevent people from participating fully in life at the care setting and in the community. All staff are trained to be aware of disability rights under equality legislation.
The things your team must remember.
- We celebrate all individual differences equally and treat everyone with dignity and respect regardless of protected characteristics
- Residents have the right to maintain community links and social contacts with no restrictions on visits as a rule
- Person centred care means respecting individual preferences, lifestyle choices, diversity and culture in every care plan
- Discriminatory behaviour from any source is always unacceptable and must be challenged and reported
- We must meet cultural and religious needs including food preferences, prayer, festivals and personal care practices
- We make reasonable adjustments to remove barriers so everyone can participate fully in home life and community
Not a slideshow once a year. Training that sticks.
CareStream delivers equality, diversity and inclusion training in the hub your team already uses, grounded in best practice and your own policies, so it fits your care setting and not a generic template.
Short teaching sections and a real care scenario, then an assessment that checks understanding.
Staff complete it in over 60 languages, while your records stay in English.
A wrong answer triggers a short follow-up lesson and a fresh question, so the gap is closed.
Automatic reminders at 90, 30 and 7 days, with a live compliance dashboard.
From your dashboard to your team, in the CareStream hub.
Training is delivered in the hub each staff member logs into. You allocate the modules, they complete them in their own language, and you get the completion records and certificates for your CQC evidence, with any gaps closed by automatic follow up training.
Assign Equality, Diversity and Inclusion to each staff member in seconds. No course builder and no setup for each person.
Staff work through the module on any device, in over 60 languages, teaching then checking understanding. A wrong answer sends a short follow up lesson.
See live completion status and a certificate for every person, ready as evidence for CQC.
Any step, in their language, in one tap.
Care teams are diverse and training should not leave anyone behind. On any lesson or question, a staff member taps the language button and the whole step flips into the language they think in. They understand it properly, and your records stay in English.
- One tap flips any lesson or question into their language, instantly.
- Over 60 languages, with no setup and no separate versions to manage.
- Completions and certificates stay in English for your CQC evidence.
Try the language buttons in the preview above.
Built for real learning, not box ticking
Every CareStream course goes further than a lesson and a quiz. These features come as standard on every course, giving your staff a richer way to learn and giving you the evidence to prove it.
Every course is built on recognised UK guidance and cites its sources, from NICE and Skills for Care to the NHS and the legislation itself.
A plain English glossary of the technical terms in each course. A simple way to support every learner, including staff with English as a second language.
A quick knowledge check before the lesson is compared with the final assessment, so every certificate comes with evidence of how much the course actually taught.
After passing, staff record what they will do differently in their day to day work. Their reflection is saved to their training record and shown with their certificate.
A printable one page takeaway of the outcomes, key points and key terms. Perfect for staff files, supervision conversations and the staff room wall.
A printable checklist for managers to confirm skills in practice, with a sign off section. It completes the picture beyond the knowledge assessment.
Wrong answers become lessons, not failures
Most e learning marks an answer wrong and moves on. CareStream does not. Every wrong answer triggers an automatic follow up loop that teaches the point again and rechecks it, so no knowledge gap is left behind.
A wrong answer immediately opens a short lesson explaining the point, so the gap is closed there and then.
A fresh question on the same point checks the lesson has landed. The loop repeats until it has.
Staff move on to the next module and their certificate once they genuinely know the answer, not just after one lucky guess.
Why choose CareStream?
Training built for the care sector, delivered the way busy teams actually learn.
- 90+ care-specific training courses
- Bitesize, engaging lessons your staff actually finish
- Mapped to the Care Certificate & CQC standards
- Available in 60+ languages
- Instant certificate on completion
- Flexible learning, anytime, on any device
- Content kept up to date with UK care regulations
- Time to complete: ~35 min
Frequently asked questions.
Is Equality, Diversity and Inclusion training mandatory in care settings?
How often should staff complete Equality, Diversity and Inclusion training?
Can CareStream deliver Equality, Diversity and Inclusion training in other languages?
Does the training include an assessment?
More training your team may need
More mandatory and role-specific training CareStream delivers to your team, in the hub, in any language. Add any of these to your basket.
One-off CertificateCare Certificate
Annual refresher training across all 16 standards of the Care Certificate (March 2025). You will revisit every standard, from understanding your role and duty of care through person-centred working, communication, safeguarding, basic life support, health and safety, handling information and infection prevention and control, including the new standard on awareness of learning disability and autism. Each standard has a short lesson, a workplace scenario and a knowledge check, followed by a final assessment. Your knowledge certificate is issued once you pass the assessment and your manager has verified your observed competency assessment.
Bulk discounts from 10+ licences
Annual CertificateSafeguarding Adults and Children
This training covers how we protect vulnerable adults and children from abuse, harm and neglect at our home. You will learn to recognise signs of abuse, understand our reporting procedures, and know how to respond to challenging behaviour and potential radicalisation risks. This is essential knowledge for keeping everyone in our care safe.
Bulk discounts from 10+ licences
Annual CertificateMoving and Handling of People
Annual moving and handling of people refresher for care workers who assist and move people in care homes, nursing homes, home care and supported living. Built on the Skills for Care statutory and mandatory training guide and Health and Safety Executive guidance, it covers the law, how backs are injured, risk assessment, safe handling principles, moving and positioning with dignity, hoists and slings, other equipment and falls, and the limits of your role. Eight lessons with scenarios and activities, a final assessment, then an observed practical assessment by your employer.
Bulk discounts from 10+ licences
Annual CertificateFood Hygiene
Annual food hygiene refresher for care workers who prepare, handle or serve food, or support people to eat and drink, in any adult social care setting. Built on the Skills for Care statutory and mandatory training guide and Food Standards Agency guidance for care homes, it covers why food safety matters, personal hygiene and fitness to work, chilling, cooking and reheating, cross contamination, cleaning, the 14 allergens, texture modified diets, gift food, and recording and reporting. Eight lessons with scenarios and activities, then a final assessment.
Bulk discounts from 10+ licences
Annual CertificateGDPR / Data Protection
Annual data protection and data security refresher for everyone working in adult social care, meeting the Data Security and Protection Toolkit expectation of yearly staff training. Built on UK GDPR, the Data Protection Act 2018 as amended in 2025, ICO guidance and the Caldicott Principles, it covers the data protection principles, confidentiality and lawful sharing, people's rights, recording and storing information, cyber threats and scams, paper records and devices, and recognising and reporting data breaches. Eight lessons with scenarios and activities, then a final assessment.
Bulk discounts from 10+ licences
Annual CertificateGeneral Health & Safety Awareness
Annual health and safety refresher for everyone working in adult social care, in care homes, people's own homes, supported living and day services. Built on the Skills for Care statutory and mandatory training guide and Health and Safety Executive guidance for health and social care, it covers your legal duties, risk assessment, common hazards in care, hazardous substances, security and lone working, work related stress and your own wellbeing, responding to accidents and sudden illness, and reporting. Eight lessons with scenarios and activities, then a final assessment.
Bulk discounts from 10+ licences
Give your team equality, diversity and inclusion training that actually sticks.
Buy your licences, allocate them in seconds, and let the evidence build itself.
Compared
Three ways to train a care team.
These modules are written and kept current by us, so your managers do not have to write or maintain them. We have compared what each approach does rather than naming providers, because products change and this should still be true next year.
| CareStream | A generic e-learning library | A trainer you book | |
|---|---|---|---|
| Try a real lesson and a real question before you buy | |||
| Learning outcomes and time to complete stated up front | |||
| Written lesson sections, each with its own illustration | |||
| Interactive exercises after the lesson that teaches them, in every module | |||
| Assessment in every module, with the key points to revisit | |||
| Taken in any of sixty plus languages | |||
| A wrong answer triggers a follow-up lesson, not just a re-sit | |||
| Practical sign-off by a manager where the subject needs it | |||
| Completion files itself into your training matrix and evidence pack | |||
| Bought one module at a time, with no annual contract |
Generic libraries are often cheaper per learner. They teach a national standard rather than being built, updated and evidenced around the way a CQC-registered service is actually inspected.
Care policies
Every module is written from a policy
If the policy behind it is out of date, the training inherits that. Sixty six policies written for your service, checked against current law and read by a person before they carry your name, from £39.
