First Aid / Basic Life Support training that gets your team CQC-ready
- CQC-aligned, mapped to the Care Certificate framework
- Completed in the hub in over 60 languages
- A certificate for every staff member, for your CQC evidence
- A wrong answer triggers a follow-up lesson, so gaps are closed
No subscription needed. Bulk discounts from 10+ licences.
From £25.99 per staff member, one-off. No subscription needed.
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Specialists in the technology behind it all
The same technology behind the world's best products powers CareStream, so your team's first aid / basic life support training stays accurate, always up to date with the latest guidance, and is delivered in over 60 languages.
Recognising a Medical Emergency
A medical emergency is any situation where a resident's life may be at risk or their condition is rapidly getting worse. Common signs include unresponsiveness, not breathing normally, severe bleeding, choking, chest pain, or sudden collapse.
Your first action is always to stay calm, ensure safety, and call for help immediately. Never assume someone else has already called 999 or alerted senior staff.
In the care setting, we treat everyone with dignity and respect even in emergencies, and we follow any advance care plans or DNACPR decisions that are in place.
You are doing CPR alone. After how many chest compressions should you give 2 rescue breaths if you are trained and willing?
In the hub, a wrong answer sends the staff member a short follow-up lesson and a fresh question on the same point. They close the gap before they can finish the module, and every attempt is recorded for your CQC evidence.
That is how the training works. Give your whole team the full First Aid / Basic Life Support module.
Avg. Duration
About 35 minutes
Certificate
For every staff member
Available Languages (60+)
Course Published by
A clear, practical grounding in first aid / basic life support.
This module covers the essential knowledge you need to respond safely and effectively to medical emergencies in our care setting. You will learn when and how to get help, how to assess a resident's condition, and the principles behind basic life support. Remember: this module covers knowledge only—you must also complete practical, observed competency assessments to demonstrate your skills in real situations.
By the end, your staff will be able to:
- Identify when a medical emergency requires immediate action and how to summon appropriate help
- Describe the correct steps to assess a resident's responsiveness and breathing
- Explain the principles of cardiopulmonary resuscitation (CPR) and when it should or should not be performed
- Recognise common medical emergencies in care setting residents and describe the appropriate first response
- Apply the care setting's policies on end-of-life care decisions, including DNACPR orders, when responding to emergencies
A closer look at the first aid / basic life support module.
The module is built in short, practical sections. Each one teaches a part of the topic, then applies it to a real care scenario and checks understanding before moving on.
Recognising a Medical Emergency
A medical emergency is any situation where a resident's life may be at risk or their condition is rapidly getting worse. Common signs include unresponsiveness, not breathing normally, severe bleeding, choking, chest pain, or sudden collapse. Your first action is always to stay calm, ensure safety, and call for help immediately. Never assume someone else has already called 999 or alerted senior staff. In the care setting, we treat everyone with dignity and respect even in emergencies, and we follow any advance care plans or DNACPR decisions that are in place.
Checking Responsiveness and Breathing
When you find someone who appears unresponsive, you must quickly check two things: are they responsive and are they breathing normally. To check responsiveness, speak loudly and clearly, asking 'Are you alright?' and gently shake their shoulders. To check breathing, tilt their head back slightly, lift their chin, and look, listen and feel for normal breathing for no more than 10 seconds. Occasional gasps are not normal breathing. If they are unresponsive and not breathing normally, this is a cardiac arrest and you must start CPR immediately while someone calls 999, unless a valid DNACPR order is in place.
Understanding CPR and DNACPR Decisions
CPR (cardiopulmonary resuscitation) means chest compressions and rescue breaths to keep blood and oxygen flowing when someone's heart has stopped. In the care setting, we must always check if a resident has a DNACPR (Do Not Attempt Cardiopulmonary Resuscitation) order before starting CPR. A DNACPR is a medical decision made with the resident or their representative that CPR should not be attempted because it would not be successful or would not be in line with their wishes. Our end-of-life care policy requires us to respect these decisions and treat residents with dignity. DNACPR orders must be clearly documented and communicated to all staff. If there is no DNACPR in place, you must start CPR immediately in a cardiac arrest.
Performing Chest Compressions
If a resident is in cardiac arrest and has no DNACPR order, start chest compressions immediately. Place the heel of one hand in the centre of their chest, place your other hand on top, interlock your fingers, and keep your arms straight. Push down hard and fast—at least 5 to 6 centimetres deep—at a rate of 100 to 120 compressions per minute. Allow the chest to come back up fully between compressions. Continue until help arrives, the person starts breathing normally, or you are too exhausted to continue. If an automated external defibrillator (AED) is available, turn it on and follow its instructions. Chest compressions are tiring, so swap with another trained person every 2 minutes if possible to maintain quality.
Using an Automated External Defibrillator (AED)
An AED is a device that can deliver an electric shock to restart the heart in certain types of cardiac arrest. AEDs are designed to be simple and safe—they give clear voice instructions and will only allow a shock if one is needed. When an AED arrives, turn it on immediately and follow the spoken instructions. Attach the pads to the person's bare chest as shown in the pictures on the pads. Do not stop chest compressions except when the AED is analysing the heart rhythm or delivering a shock. The AED will tell you when to stop touching the person. After any shock, immediately restart chest compressions and continue following the AED's instructions until paramedics arrive.
Common Medical Emergencies and First Responses
Besides cardiac arrest, you must recognise and respond to other emergencies. Choking: if someone cannot breathe, cough or speak, give up to 5 back blows between the shoulder blades, then up to 5 abdominal thrusts, and repeat. Severe bleeding: apply direct pressure with a clean pad and call 999. Stroke (sudden face drooping, arm weakness, speech difficulty): call 999 immediately—note the time symptoms started. Seizure: protect from injury, cushion the head, time the seizure, and call 999 if it lasts more than 5 minutes or it is their first seizure. Falls: do not move them if they may have injured their spine or broken bones—keep them warm and comfortable and call 999. Always prioritise calling for professional help while providing immediate care.
The things your team must remember.
- Always call for help immediately in a medical emergency—press the call button, shout for assistance, and ensure someone calls 999 when needed
- Check responsiveness by speaking loudly and shaking shoulders; check breathing by tilting the head back and looking, listening and feeling for no more than 10 seconds
- Start CPR immediately if someone is unresponsive and not breathing normally, unless they have a valid DNACPR order in place
- Chest compressions should be hard and fast—at least 5-6cm deep at a rate of 100-120 per minute—and continue until help arrives or the person starts breathing
- Always check for and respect DNACPR orders and advance care plans as part of our end-of-life care policy—these decisions must be clearly documented and followed
- Use an AED as soon as it arrives—turn it on, follow the voice instructions, and only stop compressions when told to do so
Not a slideshow once a year. Training that sticks.
CareStream delivers first aid / basic life support training in the hub your team already uses, grounded in best practice and your own policies, so it fits your care setting and not a generic template.
Short teaching sections and a real care scenario, then an assessment that checks understanding.
Staff complete it in over 60 languages, while your records stay in English.
A wrong answer triggers a short follow-up lesson and a fresh question, so the gap is closed.
Automatic reminders at 90, 30 and 7 days, with a live compliance dashboard.
From your dashboard to your team, in the CareStream hub.
Training is delivered in the hub each staff member logs into. You allocate the modules, they complete them in their own language, and you get the completion records and certificates for your CQC evidence, with any gaps closed by automatic follow up training.
Assign First Aid / Basic Life Support to each staff member in seconds. No course builder and no setup for each person.
Staff work through the module on any device, in over 60 languages, teaching then checking understanding. A wrong answer sends a short follow up lesson.
See live completion status and a certificate for every person, ready as evidence for CQC.
Any step, in their language, in one tap.
Care teams are diverse and training should not leave anyone behind. On any lesson or question, a staff member taps the language button and the whole step flips into the language they think in. They understand it properly, and your records stay in English.
- One tap flips any lesson or question into their language, instantly.
- Over 60 languages, with no setup and no separate versions to manage.
- Completions and certificates stay in English for your CQC evidence.
Try the language buttons in the preview above.
Built for real learning, not box ticking
Every CareStream course goes further than a lesson and a quiz. These features come as standard on every course, giving your staff a richer way to learn and giving you the evidence to prove it.
Every course is built on recognised UK guidance and cites its sources, from NICE and Skills for Care to the NHS and the legislation itself.
A plain English glossary of the technical terms in each course. A simple way to support every learner, including staff with English as a second language.
A quick knowledge check before the lesson is compared with the final assessment, so every certificate comes with evidence of how much the course actually taught.
After passing, staff record what they will do differently in their day to day work. Their reflection is saved to their training record and shown with their certificate.
A printable one page takeaway of the outcomes, key points and key terms. Perfect for staff files, supervision conversations and the staff room wall.
A printable checklist for managers to confirm skills in practice, with a sign off section. It completes the picture beyond the knowledge assessment.
Wrong answers become lessons, not failures
Most e learning marks an answer wrong and moves on. CareStream does not. Every wrong answer triggers an automatic follow up loop that teaches the point again and rechecks it, so no knowledge gap is left behind.
A wrong answer immediately opens a short lesson explaining the point, so the gap is closed there and then.
A fresh question on the same point checks the lesson has landed. The loop repeats until it has.
Staff move on to the next module and their certificate once they genuinely know the answer, not just after one lucky guess.
Why choose CareStream?
Training built for the care sector, delivered the way busy teams actually learn.
- 90+ care-specific training courses
- Bitesize, engaging lessons your staff actually finish
- Mapped to the Care Certificate & CQC standards
- Available in 60+ languages
- Instant certificate on completion
- Flexible learning, anytime, on any device
- Content kept up to date with UK care regulations
- Time to complete: ~35 min
Frequently asked questions.
Is First Aid / Basic Life Support training mandatory in care settings?
How often should staff complete First Aid / Basic Life Support training?
Can CareStream deliver First Aid / Basic Life Support training in other languages?
Does the training include an assessment?
More training your team may need
More mandatory and role-specific training CareStream delivers to your team, in the hub, in any language. Add any of these to your basket.
One-off CertificateCare Certificate
Annual refresher training across all 16 standards of the Care Certificate (March 2025). You will revisit every standard, from understanding your role and duty of care through person-centred working, communication, safeguarding, basic life support, health and safety, handling information and infection prevention and control, including the new standard on awareness of learning disability and autism. Each standard has a short lesson, a workplace scenario and a knowledge check, followed by a final assessment. Your knowledge certificate is issued once you pass the assessment and your manager has verified your observed competency assessment.
Bulk discounts from 10+ licences
Annual CertificateSafeguarding Adults and Children
This training covers how we protect vulnerable adults and children from abuse, harm and neglect at our home. You will learn to recognise signs of abuse, understand our reporting procedures, and know how to respond to challenging behaviour and potential radicalisation risks. This is essential knowledge for keeping everyone in our care safe.
Bulk discounts from 10+ licences
Annual CertificateMoving and Handling of People
This annual refresher covers the essential knowledge you need to move and handle people safely in our home. It reviews why safe moving and handling matters, the principles we follow, how to assess and plan moves, and how to protect both the people we support and yourself from injury. Remember: this module covers knowledge only. You must also complete practical competency assessments with your supervisor.
Bulk discounts from 10+ licences
Annual CertificateInfection Prevention and Control
This training covers how to prevent and control infections in care settings to keep residents, staff and visitors safe. You will learn about hand hygiene, personal protective equipment (PPE), cleaning procedures, and how to respond when infections occur. These practices protect everyone and meet legal duties under the Health and Social Care Act.
Bulk discounts from 10+ licences
Annual CertificateMedication Administration and Competency
This module covers the essential knowledge you need to safely administer medication, including your workplace policies on covert medication. It is the knowledge part of your annual competency assessment. You will still need to complete a practical observation with your manager to demonstrate safe medication administration in real care situations.
Bulk discounts from 10+ licences
Every 2 yrs CertificateMental Capacity Act and DoLS
This training covers how we assess mental capacity, make decisions in someone's best interests when they cannot decide for themselves, and protect the rights of people who may be deprived of their liberty. Understanding these legal duties protects residents and ensures we provide lawful, person centred care.
Bulk discounts from 10+ licences
Give your team first aid / basic life support training that actually sticks.
Add it to your basket, allocate it in seconds, and let the evidence build itself.
Compared
Three ways to train a care team.
These modules are written and kept current by us, so your managers do not have to write or maintain them. We have compared what each approach does rather than naming providers, because products change and this should still be true next year.
| CareStream | A generic e-learning library | A trainer you book | |
|---|---|---|---|
| Try a real lesson and a real question before you buy | |||
| Learning outcomes and time to complete stated up front | |||
| Written lesson sections, each with its own illustration | |||
| Interactive exercises after the lesson that teaches them, in every module | |||
| Assessment in every module, with the key points to revisit | |||
| Taken in any of sixty plus languages | |||
| A wrong answer triggers a follow-up lesson, not just a re-sit | |||
| Practical sign-off by a manager where the subject needs it | |||
| Completion files itself into your training matrix and evidence pack | |||
| Bought one module at a time, with no annual contract |
Generic libraries are often cheaper per learner. They teach a national standard rather than being built, updated and evidenced around the way a CQC-registered service is actually inspected.
Care policies
Every module is written from a policy
If the policy behind it is out of date, the training inherits that. Sixty six policies written for your service, checked against current law and read by a person before they carry your name, from £39.
