Keys, Entry and Home Security training that gets your team CQC-ready
- CQC-aligned, mapped to the Care Certificate framework
- Completed in the hub in over 60 languages
- A certificate for every staff member, for your CQC evidence
- A wrong answer triggers a follow-up lesson, so gaps are closed
No subscription needed. Bulk discounts from 10+ licences.
From £25.99 per staff member, one-off. No subscription needed.
Trusted by UK care providers
Specialists in the technology behind it all
The same technology behind the world's best products powers CareStream, so your team's keys, entry and home security training stays accurate, always up to date with the latest guidance, and is delivered in over 60 languages.
Why Secure Access Matters
You hold the means to enter vulnerable people's homes, often because they cannot reach the door due to frailty, immobility or dementia. This places enormous trust in your hands.
Getting access right protects the person from theft, abuse and unauthorised entry. It also protects you from false accusations and protects our agency from serious liability.
Every single visit, you must honour this trust by following our procedures exactly.
You are about to enter a key safe code to access Mrs Khan's home. A delivery driver is standing nearby waiting to deliver a parcel next door. What should you do?
In the hub, a wrong answer sends the staff member a short follow-up lesson and a fresh question on the same point. They close the gap before they can finish the module, and every attempt is recorded for your CQC evidence.
That is how the training works. Give your whole team the full Keys, Entry and Home Security module.
Avg. Duration
About 35 minutes
Certificate
For every staff member
Available Languages (60+)
Course Published by
A clear, practical grounding in keys, entry and home security.
This training ensures you can safely and respectfully access the homes of the people you support, protect the keys and codes entrusted to you, leave each property secure, and respond correctly when you cannot gain entry. Because you routinely let yourself into vulnerable people's homes, often when they cannot reach the door themselves, this training protects them from theft and unauthorised access while protecting you from false accusation.
By the end, your staff will be able to:
- Describe the correct procedures for using key safes and handling physical keys in line with our agency policies
- Explain how to enter a person's home respectfully and courteously while maintaining security
- Apply the no reply and no access procedure correctly when you cannot gain entry or rouse the person
- Identify situations that require immediate reporting, including lost keys, compromised codes and security concerns
- Recognise your responsibilities under data protection law when handling key safe codes and access information
A closer look at the keys, entry and home security module.
The module is built in short, practical sections. Each one teaches a part of the topic, then applies it to a real care scenario and checks understanding before moving on.
Why Secure Access Matters
You hold the means to enter vulnerable people's homes, often because they cannot reach the door due to frailty, immobility or dementia. This places enormous trust in your hands. Getting access right protects the person from theft, abuse and unauthorised entry. It also protects you from false accusations and protects our agency from serious liability. Every single visit, you must honour this trust by following our procedures exactly.
Using Key Safes Correctly
Most people you support have a key safe, a combination lockbox fixed to their property. Before you arrive, check your app or rota for the location and code. Enter the code discreetly so passers by cannot see it. Retrieve the key, gain entry, and announce yourself. At the end of your visit, return the key to the safe and scramble the code by spinning the dials. Never write codes down on paper, never share them casually, and never leave your device showing codes where others can see it.
Handling Physical Keys Securely
Some people's keys are held at the office rather than in a key safe. You must sign these keys out before your round and sign them back in afterwards. Keep keys secure on your person during your round, never leave them in your car or bag unattended. Never label keys with the person's name or address, because if you lose them a thief would know exactly which door they open. If you lose a key or think it may have been stolen, report it to the office immediately so the lock can be changed.
Entering a Home Respectfully
Even though you have a key, you are entering someone's private home, not walking into a workplace. Always knock or ring the bell first. Call out clearly as you enter, saying your name and that you are from the care agency. Give the person a moment to respond. This shows respect, maintains their dignity, and also keeps you safe because you are alerting them to your presence. Carry your ID badge and be ready to show it. Stay alert as you enter because you cannot fully predict the environment inside.
The No Reply and No Access Procedure
Sometimes you will arrive and cannot gain entry or cannot rouse the person. This is serious because they may have fallen, collapsed or died inside, but they may also simply be out or asleep. Follow our escalation procedure exactly. Try the door, key safe and windows. Call out loudly. Telephone the person and the office. Check whether the absence was expected. The office will guide you on whether to contact an emergency contact or call emergency services to force entry. Never just leave without reporting it.
Leaving Homes Secure and Reporting Concerns
At the end of every visit, you must leave the property properly secure. Lock all doors you unlocked, check windows are closed if you opened them, and return keys to the key safe with the code scrambled. Never leave a door on the latch. If you notice anything concerning, such as signs of forced entry, a missing key, a code that others seem to know, or property that appears to have gone missing, report it immediately. If you lose a key or think a code may have been compromised, tell the office at once so we can arrange to change it.
The things your team must remember.
- Always enter key safe codes discreetly, return keys to the safe and scramble the code after every visit
- Keep physical keys secure on your person, never label them with names or addresses, and sign them in and out correctly
- Knock, call out and announce yourself when entering, even though you have a key, because it is someone's private home
- Follow the no access procedure immediately if you cannot gain entry or rouse the person, because they may have collapsed inside
- Leave every property properly secure by locking doors, checking windows and returning keys
- Report lost keys, compromised codes and any security or safeguarding concerns to the office immediately
Not a slideshow once a year. Training that sticks.
CareStream delivers keys, entry and home security training in the hub your team already uses, grounded in best practice and your own policies, so it fits your care setting and not a generic template.
Short teaching sections and a real care scenario, then an assessment that checks understanding.
Staff complete it in over 60 languages, while your records stay in English.
A wrong answer triggers a short follow-up lesson and a fresh question, so the gap is closed.
Automatic reminders at 90, 30 and 7 days, with a live compliance dashboard.
From your dashboard to your team, in the CareStream hub.
Training is delivered in the hub each staff member logs into. You allocate the modules, they complete them in their own language, and you get the completion records and certificates for your CQC evidence, with any gaps closed by automatic follow up training.
Assign Keys, Entry and Home Security to each staff member in seconds. No course builder and no setup for each person.
Staff work through the module on any device, in over 60 languages, teaching then checking understanding. A wrong answer sends a short follow up lesson.
See live completion status and a certificate for every person, ready as evidence for CQC.
Any step, in their language, in one tap.
Care teams are diverse and training should not leave anyone behind. On any lesson or question, a staff member taps the language button and the whole step flips into the language they think in. They understand it properly, and your records stay in English.
- One tap flips any lesson or question into their language, instantly.
- Over 60 languages, with no setup and no separate versions to manage.
- Completions and certificates stay in English for your CQC evidence.
Try the language buttons in the preview above.
Built for real learning, not box ticking
Every CareStream course goes further than a lesson and a quiz. These features come as standard on every course, giving your staff a richer way to learn and giving you the evidence to prove it.
Every course is built on recognised UK guidance and cites its sources, from NICE and Skills for Care to the NHS and the legislation itself.
A plain English glossary of the technical terms in each course. A simple way to support every learner, including staff with English as a second language.
A quick knowledge check before the lesson is compared with the final assessment, so every certificate comes with evidence of how much the course actually taught.
After passing, staff record what they will do differently in their day to day work. Their reflection is saved to their training record and shown with their certificate.
A printable one page takeaway of the outcomes, key points and key terms. Perfect for staff files, supervision conversations and the staff room wall.
A printable checklist for managers to confirm skills in practice, with a sign off section. It completes the picture beyond the knowledge assessment.
Wrong answers become lessons, not failures
Most e learning marks an answer wrong and moves on. CareStream does not. Every wrong answer triggers an automatic follow up loop that teaches the point again and rechecks it, so no knowledge gap is left behind.
A wrong answer immediately opens a short lesson explaining the point, so the gap is closed there and then.
A fresh question on the same point checks the lesson has landed. The loop repeats until it has.
Staff move on to the next module and their certificate once they genuinely know the answer, not just after one lucky guess.
Why choose CareStream?
Training built for the care sector, delivered the way busy teams actually learn.
- 90+ care-specific training courses
- Bitesize, engaging lessons your staff actually finish
- Mapped to the Care Certificate & CQC standards
- Available in 60+ languages
- Instant certificate on completion
- Flexible learning, anytime, on any device
- Content kept up to date with UK care regulations
- Time to complete: ~35 min
Frequently asked questions.
Is Keys, Entry and Home Security training mandatory in care settings?
How often should staff complete Keys, Entry and Home Security training?
Can CareStream deliver Keys, Entry and Home Security training in other languages?
Does the training include an assessment?
More training your team may need
More mandatory and role-specific training CareStream delivers to your team, in the hub, in any language. Add any of these to your basket.
Annual CertificateDuty of Candour
This training explains your legal and professional duty to be open and honest with residents and their families when mistakes happen in care. You will learn when the formal Duty of Candour applies, what actions you must take, and how to support residents through difficult conversations. Being transparent builds trust and helps us learn from incidents.
Bulk discounts from 10+ licences
Annual CertificateWhistleblowing
This training explains how to raise concerns about poor practice, risks to residents, or wrongdoing at the Home. You will learn when and how to speak up, what protection you have, and why reporting concerns is part of your duty of care. Speaking up keeps residents safe and maintains high standards of care.
Bulk discounts from 10+ licences
Annual CertificateComplaints Handling
This training covers how we handle complaints at our home, following our Duty of Candour Policy. You will learn when and how to be open with residents and families when things go wrong, how to respond to concerns properly, and how to record and learn from complaints. Handling complaints well protects residents and builds trust.
Bulk discounts from 10+ licences
Annual CertificateTravelling and Driving for Work
This module covers the essential safety and legal requirements for staff who drive or travel as part of their domiciliary care duties. You will learn how to maintain your vehicle, drive safely between client visits, and protect yourself and others on the road. Safe travelling practices protect you, your colleagues, and the people we support.
Bulk discounts from 10+ licences
Annual CertificateLiving and Working in a Client’s Home
This training covers how to live and work professionally in a client's own home as a live-in care worker. You will learn how to respect the client's home and routines, maintain professional boundaries while building a caring relationship, and protect your own wellbeing through proper rest and time off. This matters because live-in care allows vulnerable people to stay in their own homes, and doing it well depends on balancing closeness with professionalism.
Bulk discounts from 10+ licences
Annual CertificateProfessional Boundaries in Live-in Care
This training helps you understand and maintain healthy professional boundaries while living and working in a client's home. You will learn how to stay warm and caring while keeping the relationship safe and professional, especially around money, gifts, personal relationships and confidentiality. Clear boundaries protect both you and the client in the unique closeness of live-in care.
Bulk discounts from 10+ licences
Give your team keys, entry and home security training that actually sticks.
Add it to your basket, allocate it in seconds, and let the evidence build itself.
Compared
Three ways to train a care team.
These modules are written and kept current by us, so your managers do not have to write or maintain them. We have compared what each approach does rather than naming providers, because products change and this should still be true next year.
| CareStream | A generic e-learning library | A trainer you book | |
|---|---|---|---|
| Try a real lesson and a real question before you buy | |||
| Learning outcomes and time to complete stated up front | |||
| Written lesson sections, each with its own illustration | |||
| Interactive exercises after the lesson that teaches them, in every module | |||
| Assessment in every module, with the key points to revisit | |||
| Taken in any of sixty plus languages | |||
| A wrong answer triggers a follow-up lesson, not just a re-sit | |||
| Practical sign-off by a manager where the subject needs it | |||
| Completion files itself into your training matrix and evidence pack | |||
| Bought one module at a time, with no annual contract |
Generic libraries are often cheaper per learner. They teach a national standard rather than being built, updated and evidenced around the way a CQC-registered service is actually inspected.
Care policies
Every module is written from a policy
If the policy behind it is out of date, the training inherits that. Sixty six policies written for your service, checked against current law and read by a person before they carry your name, from £39.
