Documentation and Record Keeping training for your team
Licence this one module for the staff who need it. No CareStream subscription, no minimum order, no annual contract. One licence covers one member of staff for the complete Documentation and Record Keeping module, in the language they think in.
- Teach, then assessA full lesson with a real care scenario, followed by an assessment that checks they can apply it.
- Over 60 languagesStaff read the lesson and answer in their first language. Your records stay in English.
- Wrong answers get followed upA short micro-lesson goes back to the staff member on the exact point they missed, then they retry.
- Evidence you can hand overA dated completion record and a certificate per person, ready for your CQC file.
Documentation and Record Keeping, start to finish.
This training covers how we keep accurate, secure records in the care setting, including our digital record keeping system. Good record keeping protects the people we support, helps us provide better care, and meets our legal duties under data protection law and CQC standards. This is the same module CareStream subscribers get, written for care settings rather than adapted from a generic course. It runs about 35 minutes and ends with a 20 question assessment.
- Why Good Record Keeping Matters
Accurate records help us provide safe, responsive care that meets each person's needs.
- Our Digital Record Keeping System
We use a digital system to keep our care records.
- Using Devices Safely and Securely
We provide work phones for staff to use for recording care.
- What Makes a Good Record
Good records are accurate, timely, clear, and relevant.
- Data Protection and Confidentiality
The information in our records is private and confidential.
- Reporting Problems and Getting Support
If you notice any problems with records, such as missing information, errors, or things that do not make sense, report them promptly to your manager.
What your team will be able to do.
- Explain why accurate and timely record keeping is essential for safe, person centred care
- Describe how to use our digital record keeping system correctly and securely
- Identify your responsibilities for data protection and confidentiality when keeping records
- Apply good record keeping practices in everyday care situations
- Recognise when and how to report problems with records or the digital system
Documentation and Record Keeping in facts.
About 35 minutes, 6 lessons
20 questions, pass mark 80%
Every year
None, completed fully online
What staff come away with
Good records are accurate, timely, factual, and respectful. They protect the people we support and help us provide safe, responsive care.
Use only your own login and assigned device. Keep devices secure, clean, and charged. Never share access or leave devices unlocked and unattended.
Record care and observations promptly while details are fresh. Write what you saw and did, not opinions or judgments.
Personal information is confidential. Only access records when needed for your work. Never discuss private information with people who do not need to know.
Report any problems with records, devices, or the digital system immediately. Ask for help if you are unsure about anything.
Our digital system helps us provide better care, share information safely with health services, and meet our legal duties under data protection law and CQC standards.
Three steps, and nothing to set up.
Checkout takes a minute. Your licences and a receipt arrive by email straight away.
Enter their names and emails, or paste a list. They get an invite to the hub on any device.
You see who has finished, their score, and their certificate as each one comes in.
Everything a licence includes.
Dated, named, and downloadable as a PDF for your training file.
Over 60 languages, chosen per staff member. Your reporting stays in English.
Buy one module for one person if that is all you need. Nothing recurring.
Licences do not expire the moment you buy. Staff have a year to complete.
Before you buy.
How long does Documentation and Record Keeping training take?
About 35 minutes, across 6 short lessons, followed by a 20 question assessment with a pass mark of 80%. Staff can stop and pick up where they left off.
What does the Documentation and Record Keeping module cover?
6 lessons: Why Good Record Keeping Matters, Our Digital Record Keeping System, Using Devices Safely and Securely, What Makes a Good Record, Data Protection and Confidentiality and Reporting Problems and Getting Support. Each one pairs the teaching with a care scenario and a quick check.
How often do staff need to refresh Documentation and Record Keeping?
CareStream sets this module so it renews every year. Staff and managers are reminded before a certificate lapses, so the refresher is booked before the gap appears.
Is Documentation and Record Keeping completed fully online?
Yes. It is knowledge based, so staff complete the lessons and the assessment online and receive their certificate at the end. There is no practical sign-off.
Do I need a CareStream subscription to buy this?
No. This page exists precisely so you do not. You buy the licences you need, your staff complete the module in the CareStream hub, and that is the end of it. There is no trial to start, no card kept on file, and no subscription that begins quietly afterwards.
If you later decide you want the full platform, anything your staff have already completed carries across into your account.
What does one licence actually cover?
One licence covers one named member of staff for this one module, including the lesson, the assessment, any follow-up questions triggered by a wrong answer, and their certificate. Licences are not shared between people, because the completion record has to belong to an individual to be worth anything at inspection.
How quickly can staff start?
Immediately. The licences are on your account as soon as the payment clears, and staff get their invite the moment you add them. There is no onboarding call and no setup period.
Can staff complete it in another language?
Yes. Each staff member has a first language on their profile, and the lesson, the questions and the feedback all arrive in it. They answer in that language too. What you see as a manager stays in English, so the record reads the same whoever completed it.
What if someone fails the assessment?
Nothing is lost. A wrong answer triggers a short follow-up lesson on that specific point, and they retry it. The record shows the improvement from the first attempt to the latest, which is stronger evidence than a single pass mark, because it shows the gap was found and closed.
Can I buy for more than one service?
Yes. Buy the total number of licences you need and allocate them across your services when you add staff. If you are licensing for a group and want an invoice rather than a card payment, get in touch and we will raise one.
Licence any of these the same way.
Same price, same terms, no subscription needed.
