Communication / Professional Behaviour training for your team
Licence this one module for the staff who need it. No CareStream subscription, no minimum order, no annual contract. One licence covers one member of staff for the complete Communication / Professional Behaviour module, in the language they think in.
- Teach, then assessA full lesson with a real care scenario, followed by an assessment that checks they can apply it.
- Over 60 languagesStaff read the lesson and answer in their first language. Your records stay in English.
- Wrong answers get followed upA short micro-lesson goes back to the staff member on the exact point they missed, then they retry.
- Evidence you can hand overA dated completion record and a certificate per person, ready for your CQC file.
Communication / Professional Behaviour, start to finish.
This module covers how we communicate effectively with residents, families, colleagues and other professionals at the care setting. Good communication is at the heart of quality care and helps us meet CQC standards. This is the same module CareStream subscribers get, written for care settings rather than adapted from a generic course. It runs about 35 minutes and ends with a 20 question assessment.
- Our Communication Standards and Culture
the care setting requires all staff to develop effective communication at every level.
- Understanding Resident Communication Needs
We must work with residents to understand what being safe means to them and assess their communication needs properly.
- Professional Boundaries and Caring Relationships
We must build warm, caring relationships with residents while maintaining professional boundaries.
- Confidentiality and Information Sharing
Our policy requires staff to carefully consider confidentiality, equality and data security when communicating.
- Effective Meetings and Handovers
Our policy emphasises the importance of staff meetings and handovers as key opportunities to communicate and pass on information.
- Raising Concerns and Open Communication
Our policy creates a culture of safety based on openness and honesty where concerns are listened to and staff feel confident raising issues without blame.
What your team will be able to do.
- Describe the communication standards expected in the care setting and how they support person centred care
- Identify effective communication methods for different situations including handovers and meetings
- Explain how to maintain professional boundaries while building caring relationships with residents
- Apply confidentiality and data security principles when sharing information
- Recognise when communication difficulties arise and respond appropriately using our procedures
Communication / Professional Behaviour in facts.
About 35 minutes, 6 lessons
20 questions, pass mark 80%
Every year
None, completed fully online
What staff come away with
Good communication is at the heart of effective care and helps us meet CQC standards across all domains
We must understand and meet each resident's individual communication needs and involve them in decisions
Professional behaviour means maintaining appropriate boundaries while building warm, caring relationships
Confidentiality must be protected but safety concerns must be shared quickly and appropriately
Handovers and meetings are essential opportunities for effective communication that require active participation
Our culture encourages open, honest communication where staff can raise concerns without fear of blame
Three steps, and nothing to set up.
Checkout takes a minute. Your licences and a receipt arrive by email straight away.
Enter their names and emails, or paste a list. They get an invite to the hub on any device.
You see who has finished, their score, and their certificate as each one comes in.
Everything a licence includes.
Dated, named, and downloadable as a PDF for your training file.
Over 60 languages, chosen per staff member. Your reporting stays in English.
Buy one module for one person if that is all you need. Nothing recurring.
Licences do not expire the moment you buy. Staff have a year to complete.
Before you buy.
How long does Communication / Professional Behaviour training take?
About 35 minutes, across 6 short lessons, followed by a 20 question assessment with a pass mark of 80%. Staff can stop and pick up where they left off.
What does the Communication / Professional Behaviour module cover?
6 lessons: Our Communication Standards and Culture, Understanding Resident Communication Needs, Professional Boundaries and Caring Relationships, Confidentiality and Information Sharing, Effective Meetings and Handovers and Raising Concerns and Open Communication. Each one pairs the teaching with a care scenario and a quick check.
How often do staff need to refresh Communication / Professional Behaviour?
CareStream sets this module so it renews every year. Staff and managers are reminded before a certificate lapses, so the refresher is booked before the gap appears.
Is Communication / Professional Behaviour completed fully online?
Yes. It is knowledge based, so staff complete the lessons and the assessment online and receive their certificate at the end. There is no practical sign-off.
Do I need a CareStream subscription to buy this?
No. This page exists precisely so you do not. You buy the licences you need, your staff complete the module in the CareStream hub, and that is the end of it. There is no trial to start, no card kept on file, and no subscription that begins quietly afterwards.
If you later decide you want the full platform, anything your staff have already completed carries across into your account.
What does one licence actually cover?
One licence covers one named member of staff for this one module, including the lesson, the assessment, any follow-up questions triggered by a wrong answer, and their certificate. Licences are not shared between people, because the completion record has to belong to an individual to be worth anything at inspection.
How quickly can staff start?
Immediately. The licences are on your account as soon as the payment clears, and staff get their invite the moment you add them. There is no onboarding call and no setup period.
Can staff complete it in another language?
Yes. Each staff member has a first language on their profile, and the lesson, the questions and the feedback all arrive in it. They answer in that language too. What you see as a manager stays in English, so the record reads the same whoever completed it.
What if someone fails the assessment?
Nothing is lost. A wrong answer triggers a short follow-up lesson on that specific point, and they retry it. The record shows the improvement from the first attempt to the latest, which is stronger evidence than a single pass mark, because it shows the gap was found and closed.
Can I buy for more than one service?
Yes. Buy the total number of licences you need and allocate them across your services when you add staff. If you are licensing for a group and want an invoice rather than a card payment, get in touch and we will raise one.
Licence any of these the same way.
Same price, same terms, no subscription needed.
