Duty of Candour training for your team
Licence this one module for the staff who need it. No CareStream subscription, no minimum order, no annual contract. One licence covers one member of staff for the complete Duty of Candour module, in the language they think in.
- Teach, then assessA full lesson with a real care scenario, followed by an assessment that checks they can apply it.
- Over 60 languagesStaff read the lesson and answer in their first language. Your records stay in English.
- Wrong answers get followed upA short micro-lesson goes back to the staff member on the exact point they missed, then they retry.
- Evidence you can hand overA dated completion record and a certificate per person, ready for your CQC file.
Duty of Candour, start to finish.
This training explains your legal and professional duty to be open and honest with residents and their families when mistakes happen in care. You will learn when the formal Duty of Candour applies, what actions you must take, and how to support residents through difficult conversations. This is the same module CareStream subscribers get, written for care settings rather than adapted from a generic course. It runs about 35 minutes and ends with a 20 question assessment.
- What is Duty of Candour and Why It Matters
Duty of Candour is a legal requirement to be open and transparent when something goes wrong with care that causes harm.
- When the Formal Duty of Candour Applies
The formal Duty of Candour applies to specific incidents that must be notified to the CQC under Regulation 18.
- The Actions We Must Take
When the Duty of Candour applies, the registered manager or person in authority must take specific actions.
- Communicating with Residents and Families
When exercising Duty of Candour, communication must be clear, honest, and compassionate.
- Your Individual Responsibilities as a Care Worker
Every staff member has a duty of candour in line with their professional code of conduct.
- Learning and Preventing Future Incidents
Duty of Candour is not just about apologising.
What your team will be able to do.
- Identify when an incident triggers the formal Duty of Candour under Regulation 20
- Explain the specific actions required when exercising the Duty of Candour at this care setting
- Describe how to communicate openly and supportively with residents and families after an incident
- Apply the principles of openness and honesty in everyday care situations
- Recognise your individual responsibilities under professional codes of conduct
Duty of Candour in facts.
About 35 minutes, 6 lessons
20 questions, pass mark 80%
Every year
None, completed fully online
What staff come away with
Duty of Candour is a legal requirement to be open and honest when care causes moderate or serious harm
The formal duty applies to specific incidents that must be notified to the CQC under Regulation 18
We must speak in person with residents and families, explain what happened, apologise sincerely, and put it in writing
Every staff member must be open and honest, admit mistakes, apologise, and report incidents immediately
We communicate with lawful representatives when residents lack capacity, but involve the resident as much as possible
Learning from incidents and preventing future harm is essential to Duty of Candour
Three steps, and nothing to set up.
Checkout takes a minute. Your licences and a receipt arrive by email straight away.
Enter their names and emails, or paste a list. They get an invite to the hub on any device.
You see who has finished, their score, and their certificate as each one comes in.
Everything a licence includes.
Dated, named, and downloadable as a PDF for your training file.
Over 60 languages, chosen per staff member. Your reporting stays in English.
Buy one module for one person if that is all you need. Nothing recurring.
Licences do not expire the moment you buy. Staff have a year to complete.
Before you buy.
How long does Duty of Candour training take?
About 35 minutes, across 6 short lessons, followed by a 20 question assessment with a pass mark of 80%. Staff can stop and pick up where they left off.
What does the Duty of Candour module cover?
6 lessons: What is Duty of Candour and Why It Matters, When the Formal Duty of Candour Applies, The Actions We Must Take, Communicating with Residents and Families, Your Individual Responsibilities as a Care Worker and Learning and Preventing Future Incidents. Each one pairs the teaching with a care scenario and a quick check.
How often do staff need to refresh Duty of Candour?
CareStream sets this module so it renews every year. Staff and managers are reminded before a certificate lapses, so the refresher is booked before the gap appears.
Is Duty of Candour completed fully online?
Yes. It is knowledge based, so staff complete the lessons and the assessment online and receive their certificate at the end. There is no practical sign-off.
Do I need a CareStream subscription to buy this?
No. This page exists precisely so you do not. You buy the licences you need, your staff complete the module in the CareStream hub, and that is the end of it. There is no trial to start, no card kept on file, and no subscription that begins quietly afterwards.
If you later decide you want the full platform, anything your staff have already completed carries across into your account.
What does one licence actually cover?
One licence covers one named member of staff for this one module, including the lesson, the assessment, any follow-up questions triggered by a wrong answer, and their certificate. Licences are not shared between people, because the completion record has to belong to an individual to be worth anything at inspection.
How quickly can staff start?
Immediately. The licences are on your account as soon as the payment clears, and staff get their invite the moment you add them. There is no onboarding call and no setup period.
Can staff complete it in another language?
Yes. Each staff member has a first language on their profile, and the lesson, the questions and the feedback all arrive in it. They answer in that language too. What you see as a manager stays in English, so the record reads the same whoever completed it.
What if someone fails the assessment?
Nothing is lost. A wrong answer triggers a short follow-up lesson on that specific point, and they retry it. The record shows the improvement from the first attempt to the latest, which is stronger evidence than a single pass mark, because it shows the gap was found and closed.
Can I buy for more than one service?
Yes. Buy the total number of licences you need and allocate them across your services when you add staff. If you are licensing for a group and want an invoice rather than a card payment, get in touch and we will raise one.
Licence any of these the same way.
Same price, same terms, no subscription needed.
