The analytics dashboard gives managers a clear picture of activity across the home, without any spreadsheets.
What you can see
- How many questions your team has asked over time.
- Which policies are asked about most often.
- Which channels staff use, such as web chat or email.
- Which languages your team is asking in.
How to use it
Use the dashboard to spot trends. A policy that is asked about often may be one worth making clearer, while a quiet area may simply be well understood. It also shows that staff are engaging with your policies, which is useful evidence at inspection.