Sometimes staff ask about something your policies do not cover. Gap detection brings these moments together so you can act on them.
What you will see
- Common questions your policies do not currently answer.
- How often each of these has come up.
- A coverage score that gives you a simple headline figure.
How to use it
- 1Open the gap report in your portal.
- 2Look through the questions staff have asked that are not yet covered.
- 3Upload or update a policy to fill the gap.
Acting on gaps means your library keeps improving based on what your team actually needs.