Asking questions by email

Staff can ask policy questions by email and receive an answer back in the same thread, drawn from your policies.

Email · CareStreamAI

To: policies@crossways.carestreamai.co.uk

Annual leave question

How much notice do I need to give to book annual leave?

From: CareStreamAI

From your Staff Handbook: you need to give at least four weeks notice to book annual leave.

Source: Staff Handbook, Section 6.2

A question and answer by email

Email is a simple way for staff to use CareStreamAI, and it gives everyone a written record of the answer in their inbox.

How staff use it

  1. 1Send an email with your question to your team CareStreamAI email address.
  2. 2Wait a moment for the reply.
  3. 3Read the answer in the same thread, with the policy it came from noted at the end.

Good to know

  • Answers come back in the language the question was asked in.
  • Only approved senders can use email, which keeps your account secure.
  • Your manager can add staff to the approved senders list at any time.
To switch email access on, an admin can follow the steps in Setting up email access.

Still need a hand?

Our team replies to every support enquiry within one business day.